Puerto Plata Snorkeling Tour

Incredible way better than commercial tour July was amazing

July and his team gave us a personalized tour catering to new and old snorkelers in the family! Apprehension at first but way better than any commercial tour July took us through an individualized experience and it was our favorite tour this trip!!

Response from the operator: Thank you so much for your amazing review, Cara! 🌊🐠 We’re thrilled to hear that July and his team made your snorkeling tour such a personalized and unforgettable experience. It’s great that they were able to cater to both new and experienced snorkelers and turn any initial apprehension into a highlight of your trip! Your kind words mean a lot to us — we hope to welcome you back again soon for another incredible adventure! 😊

via Tripadvisor

Communication is TERRIBLE

I didn’t get the confirmation of pick up when I made the reservation. They said they sent it via the Viator app. I made the reservation with trip advisor and do not have either app. I looked for the email and when I didn’t get anything I tried calling the operator but the number on the confirmation doesn’t work 🤯. They showed up at 7:45 am and didn’t bother to even call us when we weren’t there. Just waited 15 minutes and left. Tripadvisor had sent emails but they didn’t download to my server until the morning of the trip when they were already gone. I requested a refund which was denied. All this could have been avoided by just having the correct phone number on their confirmation. Or calling us when we weren’t there not there at the pick up time. We could have gotten to the pick up point in 5-10 minutes - they waited 15. I am out $138. Maybe it will save someone else from going through the same. IF they are responsible and update their contact info and call if someone is at the pick up point.

Response from the operator: Thank you for your comment. However, we must clarify several important points. All pickup information was sent one day in advance through the Viator/TripAdvisor platform, which is the standard communication method for bookings made through those platforms. When you later called us, you explained that your internet connection was poor and you had not checked the messages, which unfortunately was outside of our control. Regarding the pickup itself, the driver arrived at the scheduled time and waited 15 minutes, even though the standard waiting time is 5 minutes. After waiting well beyond the required time with no guest present, the driver had to leave in order to continue with the scheduled route. Our phone number on the confirmation is correct, and the contact details provided are the same ones used by many other guests without issue. We understand that travel connectivity problems can sometimes occur, but in this case the pickup details were sent correctly and the driver waited longer than required. For this reason, the reservation was considered a no-show according to the booking policy. We always recommend that guests check their booking platform messages the day before the excursion, as this is where the final pickup details are communicated.

via Tripadvisor

A mixed bag

Let me start with the positive. The guide was very kind and patient with our grandson and the snorkeling was pretty good. As for the rest of it, I should have done more research. The location shown on the aviator app is on a few minutes from the cruise port, but the actual snorkeling is more than an hours drive away. Since we arrived later than the departure time, we took a taxi to the snorkel spot ($140 round trip) but that was actually better than the open air bus they provided since that would have required we wait on everyone else to finish. The “beach” where you meet is in a sketchy area with lots of dilapidated structures. Overall it was not what we expected, but folks still had a nice time.

via Viator

Sousa Bay Snorkeling

We had an amazing time. Guys were right on time for our pick up. Was a blast to ride there on the open air bus. The guys were extremely professional and really made sure we were all ok and having a great time. Saw and fed tons of fish. Daniel,Julie and all the guys were fantastic. Would for sure book with them again when we return to Puerta Plata.

Response from the operator: Thank you for the great review of your excursion in Puerto Plata. We hope to see you snorkeling again soon!

via Tripadvisor

Dissapointed tourist.

Hi was a wonderful trip .But We went April 1st Paid for pictures and were told they would be emailed to us. we have been home since April 5th and have yet to receive anything .Dissapointed Tourist. Dont have pictures now for this memeory.

Response from the operator: Hi Wanita, Thanks for reaching out, we are sorry to hear you have not received your photos from our photography provider. Often times the email address we are supposed to send the photos is misspelled or the photographer does not understand the guests handwriting. If you reach out to us via email at info@seaprodivers.com we will put you in contact with the photographer to ensure you get the pictures from your trip.

via Tripadvisor