Pub Crawl-Last Call For Alcohol-Cartagena Night Tour (Bar/Club)

Meeting the locals changes everything

Great host. She brought us to some cool places, introduced us to local friends, and she wasn't in a hurry to leave when the "official" tour ended. We had a wonderful time!

via Tripadvisor

Fun Night

Lis was a fun guide. It was just me, my husband and another woman. We went to some great places that we really enjoyed. Overall, we had a good night that included live music, rooftop bars with great views and dancing.

via Tripadvisor

Won’t refund your money…

Cancelled my tour because of unforeseen circumstances notified yall and requested a full refund which was denied.. I will never recommend this tour or any service that is affiliated with you and I will tell everyone one I know not to use yall service in the future..

Response from the operator: Dear Derick. Thank you for sharing your feedback. We understand that unforeseen circumstances can arise, and we strive to accommodate our guests to the best of our ability. We regret that your experience did not meet your expectations. We would like to clarify that while we did receive notification of your cancellation, it was unfortunately within the 24-hour window of your scheduled tour. Cancelling 4 hours before the tour as is spelled out in the listing did not meet that threshold. As per our policy and Viator's guidelines, refunds for cancellations made within this timeframe are not guaranteed. We did attempt to reach out to you and did not get a more elaborate reason as to the reason for your cancellation, and was quite cryptic. We truly wanted to discuss the situation further and explore alternative options, including rescheduling your tour for a later date, but unfortunately, we were unable to connect to ger much feedback from you. We value transparency and fairness in all our interactions, and it's important for us to address any misunderstandings. We genuinely regret any inconvenience this may have caused and remain committed to providing exceptional service to our guests. Should you have any further questions or concerns, please don't hesitate to reach out to viator. We appreciate your understanding and hope to have the opportunity to welcome you on a tour with us in the future for free as we mentioned.

via Viator

Just okay

Our leaders were 30 minutes late and 1 of the young ladies had a bit of an attitude, rushing us even though our group was on time, THEY were late.

Response from the operator: Dear Arian. Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a great experience with us. We sincerely apologize for the 14-minute delay in starting your tour due to unexpected traffic. We strive to ensure punctuality for all our tours, but unfortunately, external factors such as traffic can occasionally lead to unavoidable delays. Regarding the behavior of our guides, we take your concerns seriously and have addressed them internally to ensure that all members of our team uphold our standards of professionalism and courtesy at all times. We apologize for any frustration caused by their tardiness and any attitude displayed during your tour. We appreciate your understanding and hope that despite these challenges, you were still able to enjoy the rest of your tour experience. Your feedback is valuable to us as we continuously strive to improve our services. Thank you once again for choosing us for your tour experience. If you have any further questions or concerns, please don't hesitate to reach out to us directly or viator

via Viator

Beautiful Chaos

Overall a great experience. There was something that happened behind the scenes that caused our hosts to be replaced at the last minute causing the evening to begin about 35 mins late. We met in front of the bar we were to end up at at 10pm (unbeknownst to us) but they were not ready for us yet which caused some tension. Unfortunately these misunderstandings created a lot of bad energy and division in our group that later dissipated. I can't say what the resolution should be. Perhaps some kind of discount, but I am not one to demand such things given I had a good time and we all were safe. Cheers to the girls for putting up with us under the circumstances. Would recommend this experience to friends, just be open to possible chaos.

Response from the operator: Dear Thompson...Thank you for your honest feedback and for sharing your experience with us. We appreciate your understanding and openness about the challenges you encountered during your visit. We sincerely apologize for any inconvenience caused by the 14 mins delayed start to your evening with your goup. Our guides got stuck in traffic which caused the delay.. We understand that this may have impacted the overall enjoyment of your experience, and we regret any tension or division it may have caused within your group. We're glad to hear that despite the initial challenges, you still had a great time and felt safe throughout the experience. We truly value your recommendation to friends and appreciate your recognition of the efforts made by our team to accommodate you under the circumstances. Your suggestion of a discount as a resolution is duly noted, and we will certainly consider it as we strive to continuously improve our services. Please know that your feedback is invaluable to us, and we will take steps to address the issues raised to ensure a smoother experience for our future guests. Once again, thank you for your honest feedback, and we hope to have the opportunity to welcome you and your friends back in the future.

via Viator