Private Transportation From Cancun Airport

Bad service …. Bait n switch deal stay away !!!!

The company who pick me than charged me an extra $30 once I was picked …. I will never use their service u shouldn’t either a price was posted and total price to be told it was partial!!!

via Tripadvisor

Transport 10/10

I bought the shuttle days in advance, they confirmed the service immediately and asked me for more flight details as I had not put that information, the person who attended me was very friendly and attentive, upon arriving at the airport they contacted me right after landing to inform me that my vehicle was ready. Although there are many people at the airport, thanks to the communication I had with the staff I was able to immediately find the driver, in general I really liked the attention and service, I will hire him again in future occasions

via Tripadvisor (translated)

Stay Away!!

Waited 20 minutes in the pickup area for the driver, which is especially uncomfortable at the Cancun airport as you’re constantly being harassed by people trying to sell you an overpriced transport and even claiming to be from your agency or there to help you find your driver. WhatsApp contact just kept saying “he’s coming”. When he finally got there he cited traffic but we saw none on the drive out. During the drive, he asked to see my passport, which I stupidly handed to him. He then immediately took a photo of it and sent it off somewhere. He said he needed to verify he had picked up the right person, but had already confirmed my name and we had already left the airport some time ago. WhatsApp contact said that they had asked him to verify the right person by taking a photo of us boarding ( huh? What does that prove?) but not asked him to take a photo of the passport. When we got to the hotel, the driver tried to collect the airport tax which the booking description had said would be collected at pick up, not drop off. I had forgotten about that fine print, which is on me. But the driver didn’t speak enough English to properly explain what was going on and I just kept saying that the trip had been prepaid. He took a photo of my receipt on my phone and left. By the time I got into my hotel room, I was being repeatedly called both on WhatsApp and to the actual hotel room phone, insisting that I pay the tax right then and there. At the same time I’m going through my emails and the booking details to verify that I even actually owed the money and wasn’t being scammed. Given the poor experience so far I really didn’t have a lot of confidence on that point. Overall, I really can’t think of a much more stressful way to have begun my vacation. And the real kicker was that then they offered a transfer back to the airport for 1.5 times more than what I had paid on here for the transfer to the hotel. No thanks. I took an Uber back for half of what I paid for the transport.

Response from the operator: We deeply regret the unpleasant experience you had with our transportation service. We understand that waiting at the airport can be stressful, especially when approached by individuals trying to sell unsolicited services. We apologize for the delay in our driver's arrival and for the lack of clarity in communication regarding the airport tax payment. It is our responsibility to ensure that our clients are informed and satisfied with our services. Regarding the driver's request to take a photo of your passport, we understand that this may have been disturbing for you, and we apologize for any concern it may have caused. Our identity verification protocol does not include taking photos of personal documents, and we will take measures to ensure this does not happen again. Regarding the airport tax payment, we understand that the service description may have been confusing. The airport tax is paid to the driver upon boarding the vehicle, not upon arrival at the destination. We regret that the driver was unable to explain this clearly. We appreciate your feedback and are committed to reviewing our processes to improve the experience of our clients. If there is anything else we can do to improve our relationship with you, please do not hesitate to let us know.

via Viator

Smooth transfer

Smooth experience. Met where we were told and quickly made our way to the hotel. The van was comfortable. Would definitely recommend this company.

via Viator

Accommodating

My flight arrived early but Viator reached out to my driver to come and pick us up early! Thank You!

via Viator