Private Transfer from Punta Cana Airport to Hotels

Worst experience ever. Avoid this company.

I booked my airport transfer through Airport Taxi Transfer platform one month in advance, and the reservation was confirmed by TopCana. When I arrived, however, the local representative, Jean Harold, told me I had to pay five times the confirmed price because my destination was supposedly “too far.” He initially claimed I had entered the wrong address, but I showed him the e-ticket issued by the platform, which clearly displayed the correct destination from the beginning. If there was a pricing error, it was entirely on their side—not mine. Despite this, he was prepared to leave me stranded at the airport after a 16-hour journey, alone with all my luggage, even though I had already paid for the transfer. He showed no concern for the situation or for the fact that I was arriving in a foreign country. After almost two hours of arguing and waiting, a vehicle finally arrived. To make matters worse, it was not the private transfer I had paid for, but a shared ride with a family traveling to Bávaro who had also paid for a private service, yet we were all placed in the same vehicle. I was forced to sit in the front passenger seat together with the driver and another person (clearly, there was no space for me but I couldn’t seat in the back since thar was supposed to be the family’s “private” transfer). In other words, they charged multiple customers for private transfers while providing a service that was even worse than a standard public transport. For that, I paid three times what I was supposed to pay and we no receipt. On the top of that, because of this experience, I lost my entire morning and had to delay my accommodation check-in - which I had to pay extra for. Had I known this was how they operated, I would have booked with another company and saved myself hours of stress and inconvenience. The worst part, however, was Jean Harold’s attitude. He was rude, dismissive, and completely unprofessional and not transparent. Rather than trying to resolve the situation, he seemed interested only in demanding more money. I would not recommend this company to anyone.

Response from the operator: hello im sorry for this incovenient but im sure the driver was told you your destination was to far away from the airport because you was paid it was not correct

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THE DR!!

Niceeeee!!! It was a GREAT experience for me I'm looking forward to coming back!!

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Great services!!

Great experience! The driver was on time, professional, and very courteous. The ride was smooth and stress-free. I would definitely use this service again. Even recommend and booked excursions through him everything was exceptional.

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Amazing

Had an amazing time being g my first trip to DR. Boston was amazing at booking my excursion. Can't wait to go back in October of this year!

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Avoid using a sedan car for anything other than a short transfer

We had booked a 3.00pm pick-up at Punta Cana airport with Topcana (via the Mozio booking site) for our 90 minute private sedan car transfer to Playa Esmeralda near Miches (with 1 hour's free waiting time if we our flight arrival was delayed after which we would be charged $1 per minute). Communication via WhatsApp at the airport was good and after meeting up with the Topcana rep at 3.10pm we were taken to the nearby pick-up point where we then had to wait until 3.40pm for the driver to eventually turn up. While we waited the rep tried to sell us tours (although having been to Dom Rep several times we had already done many of these) and when our driver eventually arrived we received no apology for our having had to wait. After a few miles we pulled into a petrol station where our driver paid for quarter of a tank of petrol (the gauge had previously shown empty) and he bought two bottles of water for us (admittedly a nice touch). However, it was a 90 minute journey and after some limited conversation our driver then spent the rest of the time scrolling on his mobile phone, making and taking calls, WhatsApping etc during which we very nearly veered off the road several times whilst he was handling or looking at his phone instead of the road (we nevertheless gave him a tip when we were relieved to arrive unharmed). Our return transfer driver arrived on time and sent us a WhatsApp message to let us know he was there. Despite the car having not been cleaned recently and the footwells being covered in dirt and sand the driver asked us to give him a 5 star review as we left and I replied that he would need to get us to the airport safely and made clear that the 90 minute journey would get us to the airport 3 hours prior to our scheduled departure time. This was a repeat of our outbound transfer but with virtually no conversation and once again the driver spent practically the whole time handling and using his phone during which the car nearly veered off the road several times. On one fast section of road we came up behind a lorry on a long right-hand bend and from my seat on the rear right-hand side I could see a lorry approaching us on the other side of the road but which was hidden from our driver's view by the lorry in front of us but despite not being able to see that the road was clear our driver took a chance and pulled out from behind the lorry to overtake it and only just managed to slam on the brakes and pull back in behind the lorry he'd tried to overtake – a very, very near miss and if he had pulled out just a second or two later it would have been a high speed head-on collision (once again on arrival we felt obliged to give him a tip for not having killed us). After checking prices we did book a Samana Bay trip via the Topcana rep (the excursion's mini-bus driver who took us to the boat pick-up point and back was very good and we felt completely safe with him). However, if the Topcana sedan car drivers we had for our airport return transfer are typical with their phone use (and taking risks) I would strongly advise against using a sedan car where a long transfer is involved.

Response from the operator: hello im sorry for the incovenient but we are working to give you the best next time thank you

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