Private Tour: Waitomo Caves Day Trip from Auckland

Glowing about the worms

Wonderful private cave. Need to be able to walk up 150 stairs as there are no elevators. Tour guide was absolutely fabulous and did not rush the tour and provided ample time for pictures. Highly recommended! Tour finished with some wonderful Kawa Kawa tea. Your Max is 10.

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Great caves but just a driver

The caves are incredible and worth the 2.5 hour drive from Auckland. As for Private tour, our driver was a very safe and provided bathroom stops but was not really a guide. He didn’t talk the entire time unless we asked a question. We wanted to know more about Auckland, the land, etc. We told him we were only here in transit once before. A usual private guide will tell you everything about an area or country. He was a driver.

Response from the operator: Hello, Thank you for the time in providing your feedback. All our team are driver/guides and have noted your feedback re having a driver that is more communicative and providing additional inputs on the area you are travelling through. We are disappointed, that you did not find the service up to your expectations, and will work to having this incorporated to ensure a better experience. Kind Regards, Legend Team

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Fabulous caves, disappointing journey

The glow worm caves are not to be missed--an extraordinary experience. However, be advised that it's a 2 hour 20 minute drive from Auckland to the caves and even longer back (because of Auckland traffic) for an hour in the cavern. Our main complaint is that our guide/driver was a competent driver, but not a guide at all...in fact, she had never toured the caves. Her accent was very thick, making her hard to understand, and if you were in the back of the van you couldn't hear her anyway. This would have been a wonderful opportunity to learn about the countryside of New Zealand with the right person to explain it. If all you want is a ride to the caves from Auckland, there's probably a cheaper way to get there.

Response from the operator: Hello Ruth, Thank you for the time in sharing your feedback. Your driver/ guide is quite experienced and been to Waitomo a number of times amongst other sights in New Zealand. Your comment, re more information on the countryside is well noted and we will endeavor to incorporate the same and appreciate the feedback re being unable to hear at the back of the mini van especially with 6 people on board. Kind Regards, Legend Team

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Caves

The trip was not well organized. We had to wait 2 hours for our pick up. Even though the driver was a very friendly guy. It's much easier to buy tickets at the spot and drive there with your own car.

Response from the operator: Hello Armenak, Thanks for your feedback. We have over the years conducted many tours and these have gone without hiccups. On your tour, early in the morning we had a mechanical issue with a vehicle and this caused the initial delay. Then we had as per our communication, pick up planned from Crowne Plaza, and in your communication you requested the driver come to Hilton - as you had moved there. This, created another delay, as Hilton is on Princes Wharf and with a cruise ship there we needed to get access to the wharf at a very busy time - which was not prebooked. Coupled with this, the delay meant, that your entrance to Waitomo (which as advised was fully sold out) had to be changed with the venue to ensure you got access after the drive there - which as you can appreciate created another delay. Whilst, we understand and appreciate that this was not your fault, but as you can understand, it was not due to our not wanting you to have a great day out - we did all that was possible to ensure you got to visit the caves. We thank you for your feedback and wish you safe travels.

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Bucket list excursion

Wonderful driver, very respectful and knowledgeable. The worm caves were out of this world. I would highly suggest this tour to everyone. This is a bucket list item.

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