Private tour to Sognefjord and Flåm from Bergen, 24 hr refundable

Refund?

I'm paying bank card and they end up charging me over £20 for seven days travel. And refused to refund. The customer service assistant on the phone was not trained at all. No polite either.

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Save your money!

Poor communication. I emailed several times to see what time I should book the train and boat. No response. I left a message asking them to book it and to use my credit card for the tickets since it is extra. No response. We were picked up on time by a pleasant well spoken young man. No tickets for train or boat trip. He called his boss who was rude. Everything was full except late in the afternoon. So we drove around. Made the most of it. What should have been 8-10 hours was 14! The weather was rainy in the afternoon and visibility was poor on the boat. If we had gone in the morning it would have been beautiful. One email would have changed everything.

Response from the operator: Thank you for your review. I’d like to clarify an important point for future guests: the train and fjord cruise tickets are always booked directly by travelers themselves. We don’t have the ability to reserve or charge those tickets on your behalf, which is why this information is highlighted in the tour description. On the day of your trip, the morning departures were already sold out by the time you arrived in Bergen. To ensure you still got the full experience, we extended your private tour at no extra cost so you could take the afternoon departure instead. That made the day longer than expected, but it also allowed you to enjoy both the Sognefjord and Flåm cruise without additional charges. I’m sorry if this was not communicated clearly enough ahead of time. We’ll continue working on making the logistics as straightforward as possible. I’m glad to hear you appreciated your driver and that, despite the weather, you were able to experience the fjord. The Fjord Tour Team

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Worthwhile private tour

Bjorn was prompt, professional, and tailored our trip to meet the needs of our small group, me and my 24YO son. We learned lots of history and random facts about Norway and Norwegians, and had a great time! It is a long day, 11 hours, mostly driving, but it is very scenic, there are well-timed stops for food and restroom, and not having to drive or be in a tourist bus makes it so nice! The personal attention is what you are paying for, and it is definitely worth it!

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Fantastic experience

This private tour was the best experience in our trip to Norway. The Sognefjprd may not be referred in the different sites when looking for tour, but it may be one of the best fjords to visit. Due to its small width we were able to come close to the shores and see from a close distance the waterfalls and the beautiful villages. This fjord is unspoiled by mass tourism and i believe it must be one of the most breathtaking scenery. Because of the customisable nature of the tour we were able to stop and had a swim in the fjord!! Our captain and the crew were very nice people, funny and explaining to us the Norvegean way of life. The most important thing was that it was only us on board (6 adults and 8 children) and not stuck on big boats where someone is always blocking your view. It all seemed so intimate and took the best pictures!!

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Just an amazing and hassle free day

We were picked up directly at our hotel by the Guide and soon got out of town by a comfortable 6 seater Mercedes where all of us 4 had captains chairs. Was better feet space and comfort than we had in our plane. The Guide took care of all our luggage and we had the most educating conversation along the way to Voss about the scenery we saw. In Gudvange the wonderfull Mr Robert made sure we were to board the Premium cruise before the others - as he knew the personnel onboard the ship. We got more than we expected as he made a fast track for us where none is available to purchase. And this way - we had a first-row seat to the spectacular scenery from the cruise in the Naeroyfjord. The entire day was a true first-class experience where we could see how other travelers were bugged by not having a first-class service. The entire tour was a true delight and comes highly recommended. Kindly Gunter, Walter and Ulrike

Response from the operator: Dear Walter It is really good to know that you were happy with our service on the Flåm tour. As locally based suppliers we are fortunately able to provide insight and views that none of the foreign operators can, and even we are somewhat more costly - we see that people who actually choose the locals experience more and better. I hope little Gunter was happy with his visit to the locomotive. The engineer driving the locomotive is a personal friend, and he was most thrilled about the young Gunter's enthusiasm for trains. I can assure you that such a visit is seldom, but one of the advantages of traveling beyond the main season is that we are able to pull a few strings and do things that are not normally a part of the itinerary. Thanks a million for being the most enthusiastic family and also for choosing us as your vacation partner. Robert sends his regards from his vacation and was most thrilled when I showed him your feedback. I will take your offer for a visit when I come to Schwarzwald in May and look forward to meeting you again. Greetings from the Fjords - Bjorn

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