Private tour to Giza pyramids and Sphinx including sunrise camel ride

Do not take this camel ride

The driver arrived a bit late but ok...in the dark before sunup we were driven to an underpass. Felt sketchy. Got on the sitting camel.... The ride I envisioned would have great pyramid views. This ride was long aside the major highway. The camel guy was not concerned at all with the level of difficulty. We finally got to the destination that has to be at least a half mile from the giza pyramids. It was not a good picture. The camel guy smoked the whole time which blew back on us. The ride was too far. We got off after the photo... Because of how the camel guy had me sitting and holding the saddle. I fell off when the camel got up... From the full height of the camel. I told the guy I was going to walk but it was a long made to get back on.. He did not call the car to come get me and continued chain smoking. I was miserable bc of the long ride and sore. Luckily wasn't hurt but sore for several days. We used to have horses and ridden alot...but with a camel it's more jostle...no stirrups as and little to hold on to. The giza and spinx part was fine but on a 1 to 10 our guide was a 6. Lunch was a steer sandwich where other tours was nice sit down. I'm hindsight I should have refused to get off and remained on the camel and only gotten off at the end of the ride.

Response from the operator: Dear Customer, Thank you for taking the time to share your detailed feedback regarding your recent tour experience. We sincerely apologize that several aspects of your trip did not meet your expectations and caused you discomfort. We value your honest input, as it helps us to continuously improve our services.We understand your disappointment regarding the camel ride's location. We want to clarify that our tour descriptions aim to provide an accurate representation of the experience. While the camel ride is an integral part of the Giza experience, it is designed to take guests to a specific panoramic viewing area of the pyramids, rather than directly alongside them. We regret if this was not clear in your understanding prior to the tour.We are particularly concerned to hear about your fall from the camel and the subsequent lack of assistance from the camel guide. The safety and well-being of our guests are paramount, and the behavior you described, including the guide's smoking and failure to offer appropriate support, is unacceptable and does not align with our service standards. We are immediately investigating this incident with our local partners and the individual guide involved to ensure such situations are prevented in the future. We are relieved to hear that you were not seriously injured, but we deeply regret the soreness and distress this caused.We also note your comments on the general discomfort of the camel ride, the guide's rating, and the lunch arrangements. We appreciate you highlighting these points. We continuously strive to provide comfortable and enjoyable experiences, and your feedback on the camel ride's duration and the lunch type will be reviewed with our operations team to explore potential enhancements.We are committed to providing memorable and positive experiences for all our guests. We would like to discuss your experience further and explore a suitable resolution. Please contact us directly at [Company Contact Information] so we can address your concerns personally.Sincerely,The Egypt Lovely Holidays Team

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Scam

Total scam. Never turned up, I waited an hour after getting up at 4am. I read the other reviews thinking it would be fine, but it wasn’t. They refunded me though, but I’d avoid and not risk it.

Response from the operator: Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the extremely frustrating experience you had with your scheduled pickup. We understand that getting up at 4 AM only to be left waiting is unacceptable, and we deeply regret the inconvenience and disappointment this caused.Upon investigating your case, we discovered a critical error in our system where the booking date was incorrectly processed, leading to the missed pickup. This was an internal This was an internal system failure, and we take full responsibility for this oversight. We are actively reviewing our booking and scheduling processes to prevent such errors from recurring.We are glad to hear that you received a full refund, but we recognize that a refund does not fully compensate for the wasted time and negative experience. We are committed to providing reliable and high-quality service, and your experience clearly fell short of that standard. We are taking immediate steps to reinforce our quality control and ensure the accuracy of all bookings.We hope you might consider giving us another opportunity to demonstrate our commitment to excellent service in the future. Please feel free to contact us directly if you wish to discuss this further.Sincerely,The Egypt Lovely Holidays Team

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Amazing first day in Cairo, highly recommend!

Arrived 2am into our hotel so arranged for this trip as it was ideal due to the time and pickup from the hotel (not able to check in yet) and also sunrise camel tour. Noor our guide was so knowledgable, friendly and accommodating to our needs. Couldn’t have asked for a better 1st experience and introduction to the wonder of Cairo. He got us a traditional Egyptian breakfast after the camel ride which was tasty, then onto a personal tour of the pyramids, spilling his wealth of knowledge on us and also stopping us from getting any hassle for camel rides, horse rides etc due to being with him. Can’t recommend this tour enough and if you get Noor you’ll be extra lucky!

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HORRIBLE experience

Horrible experience not only with the tour agency but with Viator itself. The tour agency never replied to my messages about pick up time and location. I constantly messaged them. I even googled the agency to message them privately through WhatsApp and still nothing. The day came and no word from them. I messaged Viator to get our money back and they said they couldn’t because we didn’t update the pick up location. We simply couldn’t. We aren’t staying in a hotel, but renting an apartment. And Viator wouldn’t understand that. So $240 down the drain with horrible customer service. If I could give negative stars I would.

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Scam and didn't show up. Timings don't work with the pyramid plataus opening times

It was a scam. The tour operator didn't show up. I got up at 4 to be ready for 04.30. Later I found out that Giza pyramid plateau does not open till 07.10 so how could I have gone camel riding? I wouldn't. Therefore scam! Viator refunded me quickly. But they couldn't get through to operator either. Was very disappointed by my start to the holiday, but I organised something myself.

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