Private Tour to Auschwitz & Birkenau from Katowice

If I could give a minus score -10

Do not book this with tripadvisor. They passed my booking to viator and they in turn passed it on to a local operator. I had looked at a couple of sites previously who did not have the exact date I was looking for but when I went on tripadvisor the date was available and they allowed me to book and put a hold on my credit card for the full amount which was non refundable if cancelled. Only later did they tell me the booking was only pending and they would let me know within 72 hours. This left me high and dry as they had taken the funds and I was unable to explore any other options or dates. Needless to say they did not come through with the tickets and notified me the evening before I was due to do the tour even though I had left a number of messages with them in the days before. When I questioned the local operator on their process they had the audacity to blame me for booking at the last minute. I said that other sites had blanked out dates that were unavailable and that when I booked and paid on the tripadvisor website I assumed I was paying for the tickets to be delivered immediately. A total farse of a way to do business. Be Aware.

Response from the operator: Dear Customer, Thank you for your feedback. We were quite surprised by your review, as it does not concern the actual tour to Auschwitz, but rather the booking process through Viator/Tripadvisor. As clearly stated during the booking process, your reservation was not confirmed, and you did not receive any confirmation from our side. Therefore, we are unsure why you would expect the tour to proceed without confirmation. Due to high demand and limited ticket availability at the Auschwitz Museum, our tours are subject to manual confirmation. This is explained on the Viator platform before finalizing any booking. Real-time availability is not possible, and this is why confirmation is required before a booking can be considered finalized. Additionally, as you booked via Viator, we did not charge your card, nor did we receive any payment. Viator will automatically release the funds back to you in such cases. In summary, we are sorry for any misunderstanding, but your review seems to be directed at the Viator booking process rather than our actual service. We kindly ask that such concerns be addressed through the appropriate platform, as our team followed all standard procedures and communicated accordingly.

via Tripadvisor

Highly recommend

Highly recommended. Every detail was thought through and communicated well. Our driver picked us up direct from the apartment. Tour was so impactful with a wonderful guide. Such an important thing to do.

Response from the operator: Thank you for your glowing recommendation! We’re thrilled to hear that you found every detail well thought out and communicated effectively. It’s wonderful to know that the convenience of the pickup and the impactful tour experience resonated with you. We take great pride in providing meaningful and seamless experiences, and we’re so glad the guide contributed to making it a memorable and impactful day for you. Thank you for highlighting the importance of this tour—we hope to welcome you back in the future!

via Tripadvisor

Great private transportation with an incredible driver, Barton. Excursions were breathtaking and must see!

Bartos was our driver and he was top notch. He helped us into both tours, told us exactly what to do and even helped us with a snafoo of not bringing my dtrs ID bc in the states younger (<18) kids don't really need them. He chatted when we wanted to and let us sleep when we were tuckered out. He gave us some great recommendations which we followed the next day on our free day and they did not disappoint. Great uman and tour liason. We also felt fancy booking our tour which included private hotel pick-up/all relocations, and tours. Not to mention a quick food pitstop he discovered we needed by checking on us. Must book with them!

Response from the operator: Thank you for your wonderful review! We're so glad to hear that Bartosz provided you with top-notch service and made your tours with us so enjoyable. It's great to know that his recommendations were helpful and that you appreciated the little extras like the food pitstop. We aim to make every aspect of our tours feel special and tailored to your needs, and we're thrilled we succeeded with your experience. We can't wait to have you travel with us again. Thank you for recommending us so highly!

via Tripadvisor

Auschwitz private tour

Everything was arranged down to the last detail, great guidance. Along the way we were told all kinds of things about Poland. Auschwitz made a deep impression

via Tripadvisor (translated)

Auschwitz and Birkenau

I visited Auschwitz and Birkenau with a friend. The tour was very well organized (despite the fact that I had booked just the previous night). It's about 1-1,5 hour from Katowice. Emotionally, this is a very strong experince and I think everyone who has the chance should visit. Even if you know the facts, it's not the same as being there.

via Tripadvisor