Private Round-trip Airport Transfer: John Wayne Airport to & from Anaheim Hotels

Great experience! Definitely recommend Karmel Shuttle for Airport Transfer.

Everything was great! The drivers were right on time and were very courteous. The vans were clean and comfortable. Great communication with the drivers to help us locate them at the airport (SNA) and at our hotel. Definitely recommend Karmel Shuttle.

Response from the operator: Thank you so much for your wonderful feedback! We’re thrilled to hear that everything went smoothly and that our drivers, vehicles, and communication met your expectations. We truly appreciate your recommendation!

via Tripadvisor

Karmel Criminals

I booked Karmel to pick my family up from the John Wayne airport the morning of Aug 2. Our first flight was scheduled to leave just after 5am in Texas. The flight was delayed, and our connecting flight was rebooked. I tried to contact Karmel but their customer service was not available until 7am Pacific time (9am in Texas). Once our first flight landed, we ran to our connecting flight and did not have time to make the call. We landed at John Wayne airport, and I reached out to the driver for Karmel and told them what happened. He said to call the office. I called immediately and they said we were a no show and cancelled our shuttle and kept our money. There was no way to contact them and no machine to leave a message. All they said was we were a no show and if we wanted them to pick us up at the airport we had to rebook and pay again. I told them there was no one working when our first flight was canceled. They said that was not their fault. How could it not be their fault that customers cannot reach out to them. I will NEVER use them again and do not recommend them. Uber was half the price.

Response from the operator: We are very sorry to hear about your frustration and certainly understand how stressful airline delays and rebookings can be. However, just as if a family member were coming to pick you up, communication is key when travel plans change. Without that call, text, or message, your driver will always arrive for the original flight details we have on file. In this case, our driver was at John Wayne Airport for the confirmed flight, waited until all passengers had deplaned and collected luggage, and remained on site for a full hour before being released. Unfortunately, we never received any communication during that time. We recognize that in the rush of airline changes it can be easy to overlook contacting the shuttle company. That said, there are typically ample opportunities to do so — while waiting to board a new flight, while seated on the plane before takeoff, or even while taxiing or waiting on the runway. Our dispatch team is available 24/7 not only by phone, but also by text and email, so even a quick message allows us to adjust accordingly. For future travel, we strongly encourage guests to use any of these methods to update us right away when airlines make last-minute changes. That simple step ensures we can reposition a driver and keep your travel running smoothly.

via Tripadvisor

Poor Experience, I would NOT recommend

Pros: The Karmel drivers are professionals and provide great service. Cons: Very poor communication from the company (Karmel) once you've booked your transfer. Very hard to get a hold off and when you get a hold of someone, they are extremely rude. I would not recommend this service. For the price you're paying, you should book with a different company. I only went with this company because I expected good service since I booked with a "Trip Advisor" company but that was not the case. Very dissapointed that Viator would use such a poor supplier.

Response from the operator: Thank you for sharing your feedback. We're truly sorry to hear that your experience with Karmel did not meet your expectations. We take customer satisfaction very seriously, and we regret any frustration caused by communication issues or interactions that were less than courteous. We understand how important seamless communication is when it comes to travel, and we're committed to improving our service to better meet our customers' needs. Your comments have been shared with our team, and we’re taking steps to ensure better communication and more courteous service in the future. We hope you’ll consider giving us another opportunity to provide the top-notch experience that you expected. Should you have any further concerns or need assistance, please don’t hesitate to reach out directly

via Viator

Fantastic company

We had a great experience and I would absolutely use this company again!! Took a lot of stress out of our vacation.

via Tripadvisor

Highly recommended

Great experience. On time both ways, friendly and new clean vehicle. We were late arriving but van was there waiting, great service.

via Viator