Private Postojna Cave & Predjama Castle Tour from Ljubljana

Do not hire them; I assure you insecurity, risk, and it is not what they offer you.

Never hire this tour; when one travels and looks for a tour with a private guide and in your own language, what you expect is that when they pick you up at the hotel it is a smile, a hello, and someone who makes you feel safe and who knows why they went to the hotel for you. I tell you that this is the worst service we have had in our life; a taxi driver picked us up at the hotel, with a driver who did not speak Spanish or English; with her basic English she told us that she had received a message to take us to the place; we decided to take the taxi, we did not have time to get something else and it was already paid for (by the way, not cheap at $458 dollars for 2 people and we are waiting for a refund); the taxi driver managed to communicate with us through gestures, but The surprise was that she wanted to charge us again, the way of driving was very unsafe, distracted, looking at her cell phone while driving; she knew that something was not right, we cannot blame her, later she tried to be kind. The tour with personalized service, with a guide in Spanish, was actually a taxi service with the entrance tickets paid for. We sent a message to the local operator, they never communicated, and we called Viator who said they would file a report and send an email with the investigation; that did not happen either. What a bad experience. Let's see if anything happens in the following days.

via Tripadvisor (translated)

A little dissapointed

We Felt it was too expensive for what we got. We should have done more research to fully understand what the tour included.

Response from the operator: We are sorry to hear that the tour did not meet your expectations. We appreciate your feedback and will use it to improve our offerings. Thank you for sharing your thoughts.

via Tripadvisor

Just a private driver

Unfortunately it was very disappointed, I read the previous review about having just a driver and not a guided tour, but I thought well lets get a private driver, unfortunately for the price you paid is not worthed. The agency provides you with a private driver, the price includes the entrance tickets to the attractions, however, once you arrived you have to join the crowd, we were rushed, we wanted to use toilets and have a cup of coffee in between the caves and the castle and our driver was rushing us, he was very limited in English so he wasn't able to explain how the "tour" works and we didn't get informed by the agency either. We had a ticket to the caves as 10:15 and the castle at 13:00 For the cave as I said you join the crowd and ride a train, it was fun though. However is not private. Then we were taken to the castle which we arrived at 13:15 so I thought there would've been a problem, as we were being rushed to leave caves and transfer to castle, surprisingly no, there was no problem at all, however by the time we were done 3-4 tour buses arrived. It makes sense then, we were trying to avoid all the tour buses. However it would've been understandable if the agency or the driver had explained to us. Nevertheless this is a private "tour" meaning we should be able to take breaks, take our time do the tour on our pace as it is private, that's the main reason we paid extra money, not to be rushed. So unless you want a private driver, it's ok but be aware that it doesn't include a tour guide, just a driver. I expressed my concern to the agency hopefully they are able to reword the description of the tour so it can be more understandable. Clear Communication is key. Both the castle and the caves are beautiful and worth to visit, the earlier the better to avoid the crowds

Response from the operator: Thank you for sharing your detailed feedback. We’re sorry to hear the experience didn’t meet your expectations and that communication fell short regarding the private driver service versus a guided tour. We understand that the rushed pace and lack of explanation added frustration, and we appreciate you letting us know. Your feedback is valuable, and we’ll work to clarify our tour descriptions to better inform future guests about what to expect. We're glad you enjoyed the beauty of the castle and caves, and we’ll use your insights to improve our service.

via Viator

Xxzxxxxxx

The caves and castle are not to be missed. Having the driver, who was excellent, made accessing these attractions so easy.

via Viator

The Postojna Cave was...

The Postojna Cave was amazing and the Predjama Castle was unique. Definitely worth visiting. What disappointing was the service. It was a private tour advertised to include a tour guide, what we got was a driver that did not give any information besides meeting time when we were dropped off at the sites. He didnt bother to introduce himself. He did not accompany us in the site as a guided tour would be doing (the cave has their own guides but would be nice to have a guide foe the castle). He was listening to the radio of local language, which we didnt unserstand, during the drive and did not say a word or introduce the places or gave any local information. Would not recommend this company, Palma Travel DMC.

Response from the operator: Thank you for your review and the feedback, which is very much appreciated. We are sorry you were disappointed with your part of the tour. The tour indeed includes a private transfer from/to Postojna and then the guide on spot/in the cave only. Due to low season no guide was provided in the castle, instead of this you were given the option of choosing audio-guides instead. Again, sorry for the bad experience and hopefully you had a great time in Slovenia!

via Viator