Private Jewish Heritage Tour of Budapest with Local Expert

Cancelled by Viator 15 min before departure

Very disappointed. Private tour cancelled by Viator 15 minutes before pick up time! No chance to change plans for the day!

Response from the operator: Dear guest, Thank you for your feedback. We sincerely apologize for the disappointment and inconvenience caused by the cancellation of your tour. Unfortunately, the guide experienced an unexpected personal emergency, and we only became aware of the situation shortly before the scheduled start time. As soon as we were informed, we immediately contacted you, explained the situation, and offered alternative dates to accommodate your visit. We completely understand that your travel schedule did not allow for a rescheduled tour, and when you declined the alternative dates, we processed a full refund immediately. We recognize how frustrating it must have been to have your plans disrupted at the last minute, and we are truly sorry that we were unable to provide the experience you were looking forward to. While emergencies are rare and unavoidable, we understand the impact they can have on our guests and sincerely regret that this affected your day. Thank you for your understanding, and please accept our sincere apologies once again. Kind regards,

via Viator

Fraud

Do not take this tour !!! They were a no show and left my wife and I there after we were charged and confirmed! FRAUD!!

via Viator

Horrible...unprofessional

Tour guide did NOT show up. Tried to contact them 3 or 4 times...left messages and texts..no response. If I could give minus 100 I would. My husband and I had a brief period of time to take this tour and were really looking forward to it. HORRIBLE HORRIBLE HORRIBLE I called Viator and they were unable reach them as well. I expect to see a refund on my credit card statement! Again, minus 100 HORRIBLE

Response from the operator: Hello Karen, We're very sorry we had to cancel and refund your tour. The guide got sick and couldn't perform, so we tried to reach out to you via phone but couldn't. It might be that some digit was missing. Your tour is fully refunded. once again, we're very sorry about that. Please let us know if there's anything we can do for you

via Viator

Excellent well worth it

Wonderful experience learning about Dohany then had fun at a Ruin pub. Very informative and interesting.

via Viator

A highly recommendable Jewish Heritage tour of Budapest

Local tour guide Aron Mozes gave us a truly engaging, factually informative Jewish Heritage tour of Budapest yesterday. He started with a brief summary of Hungarian history, leading into the backstory of the settlement of many Jewish people In Budapest and then the tragic events that befell them at the end of World War II. Living here as an American ex-pat for several years, I have already been on a similar tour, but this one really tied together the historical threads in a meaningful way and opened my eyes to several facts of which I had been unaware. One of those details was the historical reason why all of the church bells ring at 12 noon every day—fascinating! And as another example, though I was aware of the monument to Raoul Wallenberg in Deak Ferenc Tér, this was the first time I’d been introduced to a monument there to another one of the “righteous among the nations” – the non-Jews who helped Jews escape the death camps: the Lutheran pastor Gábor Sztehlo. The stories he told in connection with both men were truly touching. He also showed us a still remaining section of the Jewish ghetto wall, which brought that sad chapter into graphic relief, and in the course of that highlighted the role of the házmester in the residential buildings outside of that wall, and their place in social control under the communist system, including an anecdote from his own personal experience. And in reference to Jewish community life, which is again now thriving in Budapest, he highlighted the importance of discussion and frank consultation and debate, for which a specific space is reserved next to every synagogue. And at the conclusion of the tour, he pointed out one of the famous “mini-sculptures of Budapest”—the old man with the bicycle—which I had seen before but had not understood is actually a portrayal of Theodor Herzl—the Hungarian founder of the modern Zionist movement that led to the foundation of the state of Israel. Aron has a passion for imparting the history of his country to foreign visitors such as my sister and friend, here from the States for the first time…and a knack for making it truly memorable and interesting. Two thumbs up, for sure!

via Tripadvisor