Private Combo Horseback Riding and Atvs/Buggy in Macao Beach/Cave

Worst experience ever

We booked through the website and this was by far the worst experience ever. To start the person messaged us to dad we would have to pay an extra $70 since it’s 7 when the booking was for 7 people then he asked us to request a refund and pay in cash that day. They were 20 minutes late for pick up and then they did not provide lockers, they did not provide helmets or swim jackets for the Cenote since we had non swimmers they were charging an additional fee for a life jacket. I messaged the person who I booked with he was very unprofessional and accused me of lying about doing previous excursions with helmets and leg for jackets and said it wasn’t needed. Do not book this excursion with this company

Response from the operator: We don't use helmet on ATVs tour your complaining because they charge $5 dollars for life jacket lol sorry we stop at the cenote the tour but if you don't know how to swim you have to rent them they are not included I can't believe how someone can be that cheap to complain over $5

via Viator

Never again

These people like to cancel bookings. Their excuse is they don't have enough people for the excursion. Then they offer to book you for a different time when you agree for a different time they cancel again. They keep canceling until you cancel on them and ask for a refund. I submitted a claim through my bank and now my bank doesn't want to refund my money because of the cancellation policy. They were Cancelling on me!! I was not in Punta Cana for two weeks or a month, I was there for a few days and had other plans booked. These people are the worse! don't book any excursions with them.

Response from the operator: Wrong business sorry

via Tripadvisor

Be patient

If you are looking for an economical ATV, I would go with this company. There was a lot of organized chaos, but it was a safe and an overall good experience. Transportation is very disappointing so be patient if you book this one.

Response from the operator: Thank you for coming

via Viator

Your ride will break down

Very poor experience ..... owner is trying to get as much money from you as possible, beware ....ATVs are in bad shape, buggies were breaking down on our tour and we got a bad flat. We booked buggies but they switched us to ATVs because of the flat tire. No commentary or information other than trying to push his products which are higher priced than everywhere else...bad bad time and everyone on the trip was saying how bad it was!

via Tripadvisor

Horrific experience; avoid at all costs.

This was without a doubt the worst excursion we have ever taken on a vacation; please understand I am not saying this lightly but am writing this review with the hopes that someone will read it and not make the same mistake I did. I saw multiple 5 star reviews and thought this was going to be a great excursion. We booked an 0830am ride. The night before, they told us we needed to switch to 1100. Fine, whatever. At 1045hr they call again to say they can't arrive until 1135hr and directed us to wait at the main entrance to the resort, instead of the lobby which they had told us previously. Still, we were trying to give them the benefit of the doubt and be as flexible as possible. We arrive at a small shack on the side of the road. It was fully of dilapidated buggies and ATVs. There is no "cigar factory" or "cocao plantation" - Sami (I'm assuming this is the scammer/owner) just showed us what a cocoa and what a coffee plant looked like and then invited us to purchased overpriced goods from his store front. There were samples so we were able to do a small tasting. There is no safety discussion. There is no review or discussion or road safety or the rules we need to follow. No seatbelts. No helmets. Vehicles were in severe disrepair - broken axels welded back together, multiple flat tires, dead engines. We played some bizarre game of musical ATVs/buggies where we switched vehicles an incredible number of *four* times throughout our trip, because they kept trying to rearrange who was using what vehicle. We actually left a vehicle on the side of the road because it broke down. Let me tell you, it is absolutely mortifying passing by groups of nicely maintained vehicles, when ours have holes in the ground and should have been taken off the roads years ago. I booked via Viatour - it said that a free bandana was included. When we arrived Sami told us the bandanas were 10 dollars USD each. He challenged me to find where on the website it said the bandana was free, when I located it for him, he got quite irritated and told me loudly that he believed me and I didn't need to prove it. He was clearly mad that I called his bluff, and i became incredibly uncomfortable. The final nail in the coffin was Sami telling us that he knew we would still give him a "blessing" at the end of the trip, referencing a tip. We were absolutely gobsmacked by his attitude and unprofessional demeanor. Everybody on the trip was fuming. Sami made absolutely no attempt at apology or explanation for the state of his business. It was like something out of a nightmare. We did not receive a return driver and had to hitch a ride back with another tour company. This is a bait and switch. Spend your hard earned money elsewhere in the Dominican please. There are plenty of excellent businesses that deserve our praise and patronage. This is absolutely not one of them.

via Tripadvisor