Private Catamaran Tour to Isla Mujeres with Snorkeling from Cancun

Good except the unsolicited photography

The catamaran was great and very clean. The crew that conducted the tour were also great. However, we did not appreciate that there was a photographer on board without even asking us. Furthermore there was very high pressure to purchase the pictures (which were terrible) we finally rented with the promise of getting the digital downloads. We never received the downloads even after contacting the company several times. We had them take a group photo of us all but they would not release that photo to us we had to purchase the digital Package to get those photos! Very disappointing it really put should a negative feeling to what otherwise would have been an excellent day!

via Viator

Excellence

We had an amazing staff and experience of the island it was truly a dream the water. I wish we would of stayed much longer!

Response from the operator: Thank you very much Danielle for your comments, we wish you keep a memorable experience from this visit to gorgeus Isla Mujeres and Cancun's bay. Come back anytime, see you soon. Kind regards

via Viator

Bachelorette trip

Alberto and Angel were so fun! They took really good care of us during our trip. I would love to come back and do another boat tour with them

Response from the operator: Hello Brittany Great to know you had fun and our staff is glad to hear from your good comments, we truly appreciate it. Hope to see you back with us anytime, Alberto and Angel sure will be pleased to take care of your party again, they send greetings and wish you happy vacations and also to enjoy Cancun as much as you can. Until next time Kind regards

via Tripadvisor

Terrible Experience

They gave us a run down catamaran with an old tarp as a Bimini. It was dirty, no seating, no shade. The photo showed was a full size catamaran with a downstairs/indoor area, full bar, net, etc. we got picked up by our driver and he told us the location had changed last minute which seemed weird as no one had told us that (even though we were messaging with the platform the night before). We ended up having to pay $250 more to get a boat with indoor/shade to accommodate the elderly people in the group. We also started an hour and half late and we were unable to have our lunch with was supposed to be included because we wanted to have time to snorkel. Super unhappy about this, would like a response from someone ASAP.

Response from the operator: Hello John, We are truly sorry about the whole experience inconvenients and confussion about the expected boat, we have several boats and catamarans in our fleet, we are getting sure to be more clear on wich boat you are getting for each experience we promote. Our prestablished schedule allows to have all the experiences described, however once it is changed may occur what happened not having enought time for everything, this is something that preferly should be discussed prior getting off to sailing to control the time for each experience included in the tour. We are also very unhappy about our performance in this opportunity, we are making all the improvements needed to have better communication and clear information for all our guest since the booking experience. Thank you for your feedback to make us realize we need to be better. Kind regards

via Viator

waiting on a refund-was not what we paid for

14 of us were placed on a catamaran, we didn't fit and didn't get the tour we paid for. no lunch, not enough life jackets for us all to even snorkel where they attempted to take us to at least try to do something for us. Guides spoke very little English but tried. We paid $1200 plus $15 per person to get to a reef we didn't go to. We were supposed to go to Isle Mujeras and the boat they put us one could not even get there. we basically rode on a small boat for 4 hours with about 30 min of a snorkeling. was overall a terrible experience. I have contacted Viator for some type of refund but have not heard back. We were dropped off at a different location than what our paper said but Viator set up our transportation --I am not sure where this all went wrong but someone needs to make it right. Be leary!

Response from the operator: Hello Jeni and Kenneth First of all we truly feel sorry this didn't go they way we all wanted to be, a memorable positive experience. The Catamaran is good to take up to 15 people on tour. We verified why you didn't go to lunch, that was very unusual to us since the beggining cause it is included in the price and is part of the tour pre stablished activities, Captain said that you told him it wasn't necessary due that your hotel was all inclusive and you got meals covered, so you prefered to sail and snorkel. According to the staff you did two different spots of snorkeling El Meco Reef Park and an additional spot known as "The Sunken Ship", not only 30 minutes as you said before. To do snorkeling activity takes about 40 minutes each spot, asuming they were shorter sessions of 30 minutes, that is at least 1 hour and a half with sailing between one spot to the other. We do apologize for the snorkel gear that apparently wasn't complete for 14 people (3 less), we already santioned the boat crew for this. The reason to drop you off in a different boarding pier, was presicely to make your ride shorter it was a 10 minutes difference, the boat moved here to board you closer from your hotel and at the end make it also a shorter way back for your rest of the evening at your resort. We feel truly sorry that this tour didn't filled your expectations, we will work on it to improve our service. We always want to make the best experience for our guests. Hope you enjoy your vacations. Regards

via Viator