Private Barcelona Airport–City Transfer E-Class, V-Class, Minibus

Average

Had flight delay and luggage mishaps we were treated poorly and had to pay an additional US$140 more. Before getting to Pickup city I confirmed the # of passengers and # of Luggage yet We in turn had to wait an additional 20-30 mins for 2 transport to pick us up. Please advise drivers about personal hygiene

via Viator

Look elsewhere

We booked this transfer from airport to hotel as we were travelling for 24 hours and wanted a car waiting for us when we arrived instead of having to wait for uber or taxi. We should have got an uber or taxi. After getting to the meeting point no one was there to meet us. I texted her and then she rang me. It was obvious she was dealing with multiple clients. We were told our car would be here in 2 to 3 minutes. Then the lady said no it would be a little longer. 15 minutes later she said 2 to 3 minutes again. After another few minutes she slowly walked us to a parking garage and then we were told another 2 to 3 minutes. After another 10 or more minutes a car arrived. It was NOT the car we booked! The lady did not once apologise to us for the delay. She really didn’t care less. There was no customer service here. Really disappointing. Book an uber or find another provider.

via Tripadvisor

DO NOT USE THIS COMPANY.

DO NOT BOOK WITH THIS COMPANY!! We arranged for a driver to pick us up at the Barcelona Airport Sunday May 31 at 13:30 local time at the agreed-upon terminal. After several phone calls and text messages, a company representative realized they were at the wrong terminal, then a different representative finally located us at 13:50. He then escorted us outside and had us wait in the middle of a median while he spent the next 40 minutes making phone calls. During this time, he blamed traffic delays on a cycling event,despite the event having taken place earlier that morning. He kept saying our car would be there in 3-4 minutes, every 5 minutes. After waiting a full hour beyond our scheduled pickup time, a vehicle finally arrived at 14:30. To our surprise, it was neither a limousine nor a Mercedes, but a Tesla driven by a contractor. The driver informed us that he had only been contacted five minutes earlier and had been dispatched as a subcontractor by the company we had hired. We paid €60 for this service. For approximately €35, we could have taken an Uber… likely in a similar vehicle and arrived at our hotel before this company had even managed to pick us up. Unfortunately, the experience did not improve once we were on the road. The driver made multiple wrong turns, turning what should have been a maximum 30-minute journey into a 45-minute trip. To make matters worse, we were not even dropped off at the correct location and were made to walk through a not very safe area. When we attempted to raise our concerns, we received an apology along with the explanation that traffic from the cycling event was to blame. As compensation, we were offered 50% off a future ride. However, we have no interest in using this company again. Even if traffic was a factor, a company that markets itself as a premium transportation service should have planned accordingly and communicated proactively with its customers. We should not have had to chase down our driver, wait outside for 40 minutes in the blazing sun, no water given, nor be assigned a last-minute subcontracted driver due to the company’s lack of organization and professionalism. They removed my google review as well- BE AWARE OF THIS!! Overall, this was an extremely disappointing experience and far below the standard we expected from a luxury transportation provider.

via Tripadvisor

Good experience

Very Good . Saqi is very supportive and helped us a lot

via Tripadvisor

Everything ok

Simran helped us with our bags the whole way. Our flight was delayed so our taxi already left but they arranged another one. They had very good communication.

Response from the operator: Thank you for your feedback and for mentioning Simran’s assistance. We’re pleased she supported you throughout the process and ensured strong communication. Regarding the driver leaving the airport: this follows our company policy. Each booking includes a fixed free waiting time after landing. When a flight is significantly delayed or the free time is exceeded, the driver must leave to avoid blocking airport lanes and to protect other scheduled services. In these situations, our dispatch team immediately assigns a new vehicle to minimize your waiting time — exactly as we did for your service. We appreciate your understanding and are glad we were able to provide a smooth solution. We look forward to serving you again on your next visit.

via Tripadvisor