Private 5-Day Guided Tour of Jordan

Do Not Use FLOW TRAVEL

It saddens me to leave this type of review, as we usually have wonderful experiences everywhere we go. Unfortunately, the 2 stars reflects how our experience was handled by Flow Travel. The actual visit of Jordan was wonderful, as the beauty of this country already sells itself. Our main driver and pseudo tour guide Ala'a Alrfaie gave us 5 star service from beginning to end. He was wonderful and a pleasure to have during our time with him. Unfortunately, the problem was at the beginning. We were supposed to be picked up at the airport and taken to our hotel, as advertised. The company knew our time of arrival, as confirmed previously. However, on arrival, we had no communication as to where to go and who to expect. After multiple attempts to contact the company, Mohamed finally responded and said someone would meet us. No mention where. So we went thru Passport Control, paid the 80JD ($112), and proceeded to baggage hoping to find someone. Finally found the representative Rami who apologized, because according to him, they did not expect us until several hours later, even though his paper clearly stated our correct arrival time. He then said that he was calling our group name out loud (we actually passed each other at Passport Control), but he was calling another persons name that would be part of our whole group instead of my name as listed. On top of that, after finding us, we were told to wait for several more hours for the arrival of the other group that would join us on the tour. That was not supposed to happen, so we declined and requested to be taken to our hotel as advertised. They tried charging us extra just to get picked up. We asked why would we pay more for a service that was supposed to happen that was originally paid for already. So they finally agreed and sent a driver to pick us up. We still waited over 1.5 hours at the airport until we were picked up. Lastly, we found out that we were not supposed to pay the additional fees for the visa, as the rest of the group who was picked up later that day told us that they were greeted at the Passport Control and was given the visas without additional fees. I brought this up to Mohamed and Rami, and asked them to do the right thing and resolve our issue. The company made an honest mistake in not being ready to receive us on arrival. But we ended up paying an additional $112 for visas they should have taken care of. We waited over 1.5 hours at the airport to get picked up, after they tried charging us extra to send a driver that should have been there on time to begin with. No accountability. Apologies yes. But no offer to make it right. I waited over 1 week after we returned home for them to do something. I have contacted them repeatedly and have been patient and professional. This is now my recourse to let others know about this company’s integrity. Mistakes happen, even with poor to zero communication we were patient. But they have refused to do the right thing. Let this be a warning. We DO NOT RECOMMEND FLOW TRAVEL. Please choose another tour company for Jordan.

via Tripadvisor

Great tour of Jordan. Lucky to have an excellent guide Ala'a Alrfaie.

We had a great time with the tour of Jordan. We did this as an extension of an 8 day tour of Egypt with Nourbelle Tours. The Jordan segment was arranged with Flo tours. Our tour guide was Ala'a Alrfaie and he was with us the entire tour. Our group included five persons including my wife, daughter and myself. It was a very inclusive tour for just five days and we could have spent another couple of days and found it engaging. We really saw a lot, thanks to the itinerary and our excellent tour guide who kept us moving efficiently through the sites, spending the appropriate amount of time at each site and moving efficiently to the next. Site specific guides were provided at Petra and Jerash (on a one day extension). Ala'a really knew the territory and how to support the group, keep us healthy, fed and happy. He seemed to know everyone at the many sites we visited and was always punctual in picking us up after each visit. We had some special needs and some might have found us frustrating to support on a tour; but Ala'a was patient and supportive through it all. We highly recommend this tour and itinerary especially with Ala'a as a guide. We were very happy that we planned an extra day so we could visit Jerash, Ajloun Castle and another day at any of the sites would have been great too.

Response from the operator: Thank you for taking the time to share your experience. We are pleased to know that your journey through Jordan was enjoyable and that your tour met your expectations. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope to have the opportunity to welcome you again in the soon.

via Tripadvisor

No detail missed

Flow was our in country coordinator for a 5 day trip to explore the highlights of historic Jordan. They executed flawlessly from pickup to drop off. Our driver Azmi was genuinely committed to ensuring we got the most out of each stop and helped adjust timelines when we wanted to dive deeper into amazing sights like Petra and Jerash. He even found us a genuine local gourmet spice shop- not a tourist trap- to pick up some local flavors to bring back for our foodie sons.

Response from the operator: Thank you for your kind review. We are delighted to hear that your journey through Jordan was smooth, enjoyable, and filled with memorable experiences. It is especially rewarding to know that the flexibility, local insights, and personalized service helped make your trip even more special. We truly appreciate your feedback and hope to welcome you back to Jordan again in the soon.

via Tripadvisor

6 days in Jordan

The first part of Desert Kingdoms & Nile Treasures Expedition via TourRadar. The Jordan part of the trip was via Flow Travel. Their confirmed itinerary for the whole trip was perfect and delivered 5 days before the tour started. I was a little concerned the initial noted hotels were old and dated and the reviews very average, but happy to report Flow have changed these hotels some time ago and I can confirm on the whole very comfortable accommodation: E.g Amman Tulip Golden Plaza Dead Sea Spa and Resort – a bit tired but great facilities Wadi Rum Sharah Camp (not so luxurious….but it’s the experience of a tent LOL) Petra Quattro – very nice We went to the Ampitheatre, Citidel in Amman, The Dad Sea, Mt Nebo, Madaba, Wadi Rum and Amazing Petra! Our tour driver and semi guide was Azmi. He’s not allowed to guide on site, but is very knowledgeable and shares as much information as possible beforehand. Azmi was terrific! We only had a Petra Tour guide for 2 hours onsite included in the price which we found was quite sufficient. Azmi was fabulous -he helped us buy water at local shops and also came to pick me up to go to a pharmacy when my knee was playing up. He ensured we felt safe and happy, and I’m sure he was a key contributor to why we enjoyed Jordan so much. Hands down 5/5. Highly recommend Flow Travel and especially if you have Azmi as your Driver guide.

Response from the operator: Thank you for your detailed and valuable review. We are delighted to hear that you enjoyed your trip to Jordan and that the itinerary, accommodations, and overall experience met your expectations. We are particularly pleased to know that the local support, information, and excellent service you received throughout your trip contributed to making your visit comfortable and memorable. Your recommendation means a great deal to us. We appreciate your feedback and look forward to welcoming you back to Jordan for another unforgettable adventure soon.

via Tripadvisor

Guided Jordan Tour by Adli Abu Sarhan

We spent 5 days with Adli who guided us through the main spots in Jordan. Adli made us do a truly Jordan tour: local places and activities, keeping us away from any kind of scams. All the time we felt safe and always having fun. In these days we visited Petra, little Petra, Wadi Rum, Madaba, Nebo, Dead Sea, Amman with no rush but only enjoying. We also wished to make some changes on the tour along the way and he always found good solutions for us, as well as one time we had a major issue (lost passports!!) and he helped us out until we solved the problem. Highly recommended!!

via Tripadvisor