Premium Isla Mujeres Tour by Private Catamaran

Great Crew, But Definitely Not a “Premium” Catamaran Experience

It’s a bit of a stretch to call this a “Premium” catamaran experience. In reality, this felt more like a mid-to-low-end booze/party cruise. The Viator description is somewhat misleading. The catamaran we were on, the Smooth Life, was older and somewhat dated and could use some upkeep. The itinerary advertised also isn’t really what’s possible. You essentially have to choose between snorkeling and going to Isla Mujeres—you can’t realistically do both as described. The crew was clearly geared up for a party, which may be exactly what some groups are looking for. However, we were a family of seven and weren’t looking for quite that level of partying, so the experience wasn’t necessarily the best fit for our group. That said, the crew was spectacular. Humberto, Angel, Angel, and Carlos were fantastic. They quickly recognized what our group was looking for, adapted to us, and were extremely accommodating throughout the trip. Their attitude and service made what could have been a disappointing experience into a very enjoyable one. Overall, I’d recommend setting expectations appropriately: don’t book this expecting a premium catamaran experience. If you’re looking for a casual, lively party cruise with a great crew, you’ll probably have a good time.

Response from the operator: We appreciate our traveler's valuable feedback. To travelers planning to visit us soon: we recommend departing at 9:30 AM to make the most of your time—allowing you to visit the stunning reef area and the island's center, as well as enjoy other activities. Otherwise, your itinerary may need to be adjusted. Come enjoy the paradise of Isla Mujeres—book your spot now! Here is a brief overview of what awaits you: Snorkeling in one of the world's most beautiful reef areas, where you can admire iconic underwater sculptures. Isla Mujeres is a beautiful place to explore, featuring charming streets, a market with a colonial feel, delicious food, and much more. On board, you will meet a highly experienced crew; they are experts at hosting a party, but if you prefer to relax, they will serve you a delicious drink to accompany your beautiful afternoon. Be sure to join us on your next visit. Tours Mayan Riviera Catamaran Cozumel, Cancun, Isla Mujeres

via Viator

Viator dropped the ball

We arrived to our check in area and the tour company did not have our reservations. We initially booked a private tour but were told the boat had maintenance issues. After a lot of going back and forth we had to do a group tour. Although the staff was great and the snorkel experience was really good we were disappointed Viator dropped the ball. We messaged the boat company the day before with a few questions yet we never heard back.

Response from the operator: Another traveler enjoying our activities, although we were unable to accommodate your private tour this time, we apologize for any inconvenience. Don't forget to book your spot to enjoy the beautiful Isla Mujeres snorkeling tour on a catamaran, which includes drinks and a buffet lunch. Tours Mayan Riviera, invites you to visit us and spend a wonderful day. Catamarán Cancún Isla Mujeres.

via Viator

Overall, would book again

Overall, I’d book this again. Our family of 11 (7 adults and 4 kids) had a great day sailing over the beautiful turquoise water of the Mexican Caribbean. It was too windy to snorkel at the reef (nothing to do be done about that), but we did see plenty of fish at Playa Norte, which the kids loved. The catamaran isn’t fancy but is perfectly comfortable, and the crew is very pleasant and accommodating. I’d say this is more of a sailing trip than serious snorkel trip, but maybe that would be different if the weather was calmer. If you’re thinking about booking, here’s my advice: use Uber to arrive at the meeting point (it’s less than $5 from the hotel zone and takes 5 minutes) and bring snacks for the boat. If you pick the tour without lunch, have a restaurant in mind on Isla Mujeres because the one they’ll bring you to is VERY overpriced and there are plenty of other places on the beach with great food for half the price. Spend as much time as you can on the boat or in the water vs. on the island, because that’s really the best part of the experience. It says the duration is 5 hours, but we didn’t sail until 10 am and returned at 5 pm, so plan accordingly. Pack plenty of sunscreen because there’s very limited shade on the boat. They’ll be taking pictures the whole time (underwater too) and will sell you the package for $60 at the end, but will take $50 if you haggle (still too much but hey, it’s a memory and they’re not half bad). Have a great time!

Response from the operator: Thank you for your valuable feedback. There are times when weather conditions are beyond our control; however, our team is highly skilled and will ensure you have an excellent day. Book now and enjoy the wonders of our destination: catamaran, sun, water—all in one day. Enjoy snorkeling and exploring the underwater figures in the protected natural area. Blessings. Tours Mayan Riviera Catamaran Cancun isla mujeres

via Viator

Great Staff, Terrible Boat Condition

We booked a private catamaran to Isla Mujeres for $950 and had very mixed feelings about the experience. I want to start by saying the staff were great—friendly, attentive, and clearly doing their best throughout the trip. They were the highlight of the day. Unfortunately, the boat itself was a major disappointment and nothing like what was shown in the listing photos. It felt extremely old and poorly maintained - honestly like a much older, worn-down version of what was advertised. The condition below deck was particularly concerning. It was disheveled and in rough shape, and the bathroom was frankly disgusting. It felt unsafe at times, with what seemed like loose or unsecured flooring in areas where you’d expect proper structure. Safety was also a concern. When one of our friends tried to get into the water, only one side of the ladder was secured, which didn’t inspire confidence. For the price we paid, we expected a clean, well-maintained boat that matched the photos and description. This experience fell far short of that. If the listing accurately reflected the condition of the boat, expectations would be different - but as it stands, this felt misleading.

via Viator

Stop searching and book now.

Amazing. Stop looking and just book. These guys are awesome. If you can request anyone I would 100% ask if you can request the crew mate Jesus(chickenin) he made everyone on the boat feel comfortable and cared about the entire time. He even walked and called a taxi for us to go back so it was safe and legit.

Response from the operator: We want to publicly thank you for your valuable comment. Our team works to make your vacation unforgettable. Catamaran to Isla Mujeres offers snorkeling, free time to stroll around the island, or a visit to the best beach, Playa Norte. Tours Mayan Riviera Catamaran Cancun Isla Mujeres.

via Viator