Prague River Adventure: Guided Canoe Tour

A great class trip

We went there with a school group, and everyone had a great time. The guides were fantastic and kept us well entertained.

via Tripadvisor

Confirmed booking but no guide or tour

I booked a guided paddleboarding tour with SUP Prague as a first-time paddleboarder. On 16 August I received an email from SUP Prague confirming my reservation and providing detailed instructions for the experience. The email specifically stated: “You don’t need to worry about organizing anything else. We will have the equipment ready and explain everything when you arrive.” I subsequently had to initiate the communication myself to rearrange the booking due to the weather, and again had to follow up to confirm that the new booking was actually in place and to establish how payment would work. Samuel confirmed that I had a booking for 10am and asked me to contact him via WhatsApp “for quicker communication”. I messaged him at 10:53am the previous day specifically asking how much the session would cost so that I could obtain the correct amount of cash. I received no response until 8:59am on the morning of the booking. At that point, despite my booking being for 10am, I still had to ask again for the price. Samuel then asked whether I wanted to rent a board or do a tour. I confirmed that I wanted the tour and told him at 9:47am that I was already on the ferry travelling to the meeting point. At 9:52am, while I was already en route, Samuel told me: “I’m not 100% sure that the guide will be there.” A few minutes later I arrived to find that there was no tour. I was offered the option of renting a board instead. As a first-time paddleboarder who had specifically booked a guided tour, this was obviously not an equivalent alternative. Samuel subsequently told me that the morning tour had been cancelled and that he had only found out at approximately 9:50am that the instructor would no longer be coming to the location. He apologised for the wasted trip and poor experience and acknowledged that he should have given me a clear confirmation earlier. I appreciate that cancellations can happen. What is unacceptable is that I was allowed to travel to the meeting point for a confirmed 10am booking and was only told, when I was already on my way, that there might not even be a guide. The company’s own confirmation told me that everything would be organised and explained when I arrived. Instead, I spent considerable time arranging and rearranging this booking, repeatedly chasing for basic information, travelled to the meeting point, and ultimately found that the experience I had booked was not being provided. Very disappointing and particularly poor communication from a company offering an activity where customers need to know that the session is actually going ahead before travelling to the meeting point.

Response from the operator: Jane, you’re right. I handled this badly, and I’m sorry. You had a confirmed booking and should never have had to chase us for basic information or travel to the meeting point without certainty that the guide would be there. The last-minute cancellation was outside of the original plan, but the communication around it was our responsibility, and we failed there. I tightening our confirmation process so this doesn’t happen again. I’m genuinely sorry this was your experience with SUP Prague.

via Tripadvisor

Definitely recommended

Super nice canoe on the river of Prague, nice and funny guide who likes a joke. He grew up in it himself so knows fun facts about Prague's history and what it's like

via Tripadvisor (translated)

Great event for our school trip

We booked the guided canoe tour for our 60 students as a team-building event for the course trip. The planning of the event was very easy, as Samuel was in contact with us and quickly answered any questions that arose. At the event, the students had the choice between 2-person canoes, 4-person canoes, and stand-up paddles. First, there was a safety briefing. Then, the sovereign forward driving was practiced. Next, Samuel (the tour guide) incorporated some mini-games into the tour: knowledge questions, skill games, and a race to finish. The event was very enjoyable for the students despite the cold weather. Definitely a highlight of our course trip to Prague thanks to the friendly guide, great scenery, and team activities. Thank you!

Response from the operator: Vielen Dank für diese tolle Bewertung! Es war eine große Freude, eure Schulgruppe bei uns in Prag auf der Moldau zu haben. Ich freue mich sehr, dass den Schüler die Kanutour, die Spiele und das Teambuilding trotz des kalten Wetters so gut gefallen haben. Danke für euer Vertrauen und hoffentlich bis zum nächsten Mal in Prag! Samuel von SUP Prague

via Tripadvisor (translated)

Fun on river

Teambuilding - fun - safe - great info about canoe and the city. Friendly staff.

Response from the operator: Thank you for your review, Kristian! Samuel

via Tripadvisor