Pitti Palace and Palatine Gallery: A Royal Art and History Tour

Canceled without telling me, wasted my time.

The tour guide never showed up, they cancelled last minute without even notifying me. I had to find out from calling trip advisor while I was outside the place. This is a scam

Response from the operator: Thank you for your feedback. We sincerely apologize for the inconvenience caused. Unfortunately, on the day of the tour, the guide was involved in an accident, and our team immediately went to assist him. Due to this unexpected emergency, the tour had to be cancelled at the last minute. A full refund was issued promptly. We understand your frustration and disappointment, but we would like to clarify that this was an unfortunate emergency situation, not a scam. If that were the case, refunds would not have been processed. We truly regret the impact this had on your experience and appreciate your understanding.

via Tripadvisor

Pitti Palace and Palatine Gallery: A Royal Art and History Tour

We had our tour cancelled approximately 1 hour before starting. We had confirmed we would like to proceed a few days before our arrival. This was a disappointing experience.

Response from the operator: Thank you for your feedback. We’re very sorry for the disappointment caused by the cancellation. Unfortunately, the Royal Apartments were unexpectedly closed due to renovation works, a decision made by the museum management and completely outside of our control. As soon as we were informed, we immediately notified all affected guests to avoid unnecessary inconvenience. We understand how frustrating this was, especially after confirming your participation, and we sincerely regret the situation. Thank you for your understanding, and we hope to have the opportunity to welcome you to another experience in the future under better circumstances.

via Tripadvisor

Tour guide was...

Tour guide was phenomenal! There were only 6 in our tour, and we had fantastic explanations! Our guide grew up near the palace and was able to give us many first hand accounts of changes.

Response from the operator: Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the small group experience and that your guide’s personal connection to the Pitti Palace added an extra layer of insight. We’re thrilled you had a memorable visit and we hope to welcome you again soon!

via Viator

Must do!

Guido was the best tour guide ever! He was very knowledgeable, nice, easy to understand. We had a great time!

Response from the operator: Thank you for your fantastic review! We’re so happy to hear that Guido made your experience at the Palatina Gallery and Pitti Tour memorable. It’s great to know that his knowledge, kindness, and clear communication contributed to your enjoyable visit. We truly appreciate your kind words and hope to welcome you again for another amazing tour in the future!

via Viator

Best way to do Pitti Palace

Our guide was Lara, who was amazingly knowledgeable about the history of Florence and the Medici family, as well as the artwork and history of the Pitti Palace. My wife and I got very lucky, and did the tour solo with Lara, who was very sweet and engaging. She guided us through the significant works of the many rooms, and also explained how the different rooms were used by the Medici family over the years, even through Napoleon’s (unfortunate) rule of the area. We wanted to do the Boboli Gardens also, but am glad now we didn’t book as a combo - it’s too much for one single visit. I recommend doing them separately.

via Viator