Open Air Escape Game in Villa Borghese !

Scam

No one showed up at the meeting place address.

Response from the operator: If you simply would have spent 1 minute to read the instruction received with the booking you would have discovered that none was supposed to show up since it is meant to be a self checkin . In addition you could have spent another minute to call us but clearly not even that popped up in your mind . Despite that you feel right to give us 1 star and a bad comment totally unjustified . Thanks for that and next time please read the instructions

via Tripadvisor

Wasn't worth the effort

We were looking forward to this, but we're left disappointed. The idea itself is great. Most clues are mostly well explained, although some aren't very clear. The problem was so many stages were not doable. One had been vandalised so wasn't there any more. This was explained in a message when we started the game, and the operator can't do anything about that to be fair to them. But for some other clues, whole roads were closed so you couldn't get down them, this was a rather large section, so we couldn't do it. Had to use the help section to get answers instead. Then further on more building work meant you couldn't follow the directions to get to the river. The whole set of steps was closed off. These look like long term building works too, so it really shouldn't be being sold while these are in place. We had to abandon it there, after 2 and half hours. We'd just had enough.

Response from the operator: We can only excuse for the inconvenience . We had some problem with maintenance in the last days and we should absolutely recover . Apologize

via Viator

A Bit Disappointing

We booked the Open Air Escape Game in Villa Borghese in Rome. The description stated that the game would take around 2.5 hours, but after that amount of time we had not even completed half of it. The beginning was very enjoyable and promising. However, the experience quickly became frustrating. We spent more than 30 minutes waiting in line for a boat, which significantly interrupted the flow of the game. Several puzzles were not really playable due to issues on site. The biggest problem was a missing disc that was required to continue. We spent almost an hour searching for it. Even after receiving a hint and being directed to the supposed location, the disc was not there. This resulted in a lot of wasted time and frustration. In addition, clues for one of the later puzzles were blocked by an event taking place in the park. Temporary stalls and stands completely covered the hints, making the puzzle impossible to solve. Overall, the game showed great potential and started very well, but the lack of preparation and maintenance seriously affected the experience. We left feeling disappointed and unable to complete the adventure as intended.

Response from the operator: Hi Magda first of all let my apologize for your negative impression of the game but at the same time allow me to clarify the situations that you have described : - we have an agreement that our customers can use the boats of a little lake in order to find of the clue but of course this is not giving them any privilege to jump the queue with all other customers . To me it sounds logical ..anyway if you do not want to make the queue you have always the option to jump that station and get a suggestion already on the trail document - you are right that a disc that was part of the game has been recently vandalized (working on a public environment this is unfortunately a risk that we should manage) but in real time we have secured that this is information is provided to all customers already at check-in and the way to overcome that issue is provided in the online helpline up to when we will be able to replace it We are taking about 1 station over more than 20 included in your experience Thanks for your understanding and sorry again for the inconvenience

via Viator

The host is really rude and don’t help at all we paid then he told us to cancel but he didn’t refund us

It is scam, don’t believe on what you see

Response from the operator: It is really a pity when you meet a customer that is a total shame like this . They didn’t t read or follow any instruction , they made me loose long time to try to explain basic things done from thousand of people but still they do not understand , they anyway picked up the material needed for the game but despite all this they want a full refund . I gave them. 50% refund so again they are also a lying in their review . I knew for sure that they would have done a bad review and I could have solved easily the problem I giving them what they ask but some time we need to stick to what is right and not to what is more convenient and this is one of this time ;-(

via Tripadvisor

Fun when over museums. Great outdoor adventure.

It was so much fun. We saw parts of the park we would never have seen on our own. The support clues were key because places where the clues led us to were under renovation. It look us longer than 2 hours- closer to 3+. Toilets (fee- 1.50€) next to the pond. You can pay €5 to add a person to the row boat.

via Tripadvisor