Ocean El Faro Resort - Round Trip Shuttle - Punta Cana Airport

Great holiday just the bad coffee.

Left on March 9th from Ottawa to Punta Cana on airtransat Ottawa airport as usual very easy. Flight better than usual lots of room on plane. Airport arrival as usual very busy but didn’t take long going through customs etc. Hard time finding bus to take us to hotel when we did find it had to wait 1 1/2 hrs on bus before we left. Not a good start. Took about 1 hour drive to hotel. Check in was fast no problems. Room spacious and very clean. Nice view from balcony. Looking onto lazy river and we could see the ocean. We were on 3 rd floor but there was an elevator, unfortunately we are not young anymore so that came in handy. Grounds are very well taken care of very clean always employees working outside. Lazy river was fantastic family used it every day only complaint people would take tubes with them so nobody else could use them. Very inconsiderate. Would advise to take your own. The beach is clean and lots of loungers available although mornings could be difficult. Drinks were delivered to you on beach by very friendly staff. There is a lagoon next to the hotel which was very nice use at your own risk. Entertainment was the usual not great but they do try hard. Kids loved the bowling alley. The food is ok have had better a little disappointing. But lots of variety. Ala carte .. forget the steak house we tried for a week and unable to get in. Blue moon was the best. Good food delicious. Japanese the usual but was good. The rest were good no problem getting in. Coffee was terrible. Been going to Mexico and D.R. For about 20 years and this was the worst. Terrible. They do have a coffee shop Mikes. Coffee not much better. Staff are great very friendly. Always an ola. All in all was good stay no snow just a few irritants. The lighthouse is a must beautiful views from the top.

Response from the operator: Thank you for sharing your experience and for visiting Punta Cana! 😊 We’re happy to hear that your flight, airport process, and hotel check-in went smoothly overall. We do apologize for the inconvenience and long wait you experienced while locating and boarding your transportation. At the moment, the airport is undergoing construction and reorganization in some pickup areas, which has unfortunately caused delays and confusion for some arriving guests. We truly appreciate your patience and understanding during this process. We hope the rest of your vacation was enjoyable and relaxing, and we look forward to welcoming you back to Punta Cana in the future! 🌴🚐

via Tripadvisor

When we arrived, they...

When we arrived, they were there and waiting. After a four hour flight, we were looking forward to having some drinks and snacks. However, they had no water nor snacks nor beer.

via Viator

No English

The driver was good although he could not speak English so we had no idea where we were going or who was taking us there. I thought we were supposed to get complementary drinks and snacks but non were offered.

via Viator

The best Punta Cana transportation

The airport transfer service was fantastic…. Our drivers Daniel & Sebastian were punctual, friendly, and ensured a smooth and comfortable ride from the airport to our hotel. They were professional and knowledgeable about the area, answering our questions and providing helpful information. We felt safe and secure throughout the entire ride.

via Viator

Shuttle from airport to Ocean el Faro

Not very organized but the service is useful. When you arrive, it's a bit of a mess. It's confusing where they want you to go. When leaving it is much more smooth. They get you to the airport on time.

via Tripadvisor