Nusa Penida 4 Spot Snorkeling with Manta and Island Tour

Great tour with great experience and awesome free pictures and videos!

It was a great experience and a lot of fun. They use mini-van to pick up passengers living in nearby areas instead of a bus so you don't need to worry about getting picked up early while waiting to pick everyone up in the next few hours. When I asked the driver how many people are in the tour in total, he said 100. I thought he was joking but I was surprised to find out that was true! But I would say it was pretty well organized despite the huge number of people. We went to 3 snorkeling spots in the end but it was OK given the timeline. We spent ~15 min at each spot, which is just the right amount of time. The biggest surprise was that they had GoPro to shoot videos and pictures for you for free. The guide also brought fish feed to attract the fish. The views during snorkeling were amazing. Then for the sightseeing, because we needed to catch the ferry at 5pm and it was a long way, we did not have too much time at each spot. The driver would occupy nice spots and take pictures for you. I pushed for videos and pictures in the next few days, thinking what would take so long to just upload everything to Google Drive. Then today finally they sent me the link. I was shocked to see they are just pictures and videos of me myself! Not everything for everyone together! That would be a huge amount of work to pick the pictures and clip the videos for every single customer! I am so grateful.

Response from the operator: Thank you so much for this wonderful and detailed review! We are absolutely thrilled to hear that you had a great experience and enjoyed the tour with us. Managing a large group can indeed be a challenge, so we are glad to hear that you found the tour well-organized and appreciated our minivan pickup system. Our team works hard to keep things moving smoothly so you can maximize your time exploring! We are also so happy that you loved the snorkeling spots and the complimentary GoPro photos and videos. Yes, you guessed it right! Our team takes the time to personally sort, clip, and separate the files for each individual guest so that your privacy is respected and you only get your own special memories. It is a lot of work, but reading feedback like yours makes it all worth it! Thank you again for choosing us, and we hope to welcome you back for another amazing adventure in the future! Best regards, GetPenida Team

via Viator

Woman injured

In terms of it was very nice. However, when getting on and off we had to go down and up a sloping slope (for coral and other rock). My wife fell and badly injured her leg and hip. Only help came from the fellow passengers. An improvement point would therefore be e.g. kind of scaffolding. The snorkeling was neatly arranged.

Response from the operator: Thank you for taking the time to share your review. We are glad to hear that you enjoyed the snorkeling experience, but we are deeply sorry to learn about your wife's accident. We truly hope she is recovering well. Regarding your suggestion about adding a proper jetty or pier, we completely agree that this would greatly improve safety. However, constructing such infrastructure falls under the jurisdiction of the Indonesian/Balinese government, so it is unfortunately beyond our direct control. Please rest assured that we will forward this crucial feedback to the local authorities and relevant parties to highlight the need for safer access. We sincerely apologize for the discomfort and the lack of immediate assistance from our crew during the incident; this will be addressed with our team internally to ensure better support in the future. Thank you once again for your valuable feedback, and we hope to welcome you back for another adventure in Nusa Penida and Nusa Lembongan under better circumstances. Best regards, GetPenida Team

via Tripadvisor (translated)

Disappointed!

Not quite what was advertised! We thought we were signing up for a 11-12hr long snorkeling adventure but we did hours of travel for literally 12-15mins at each snorkeling site. The last point we were allowed 7mins in the water. Overall the trip was well less than 11hrs (as advertised) for less than 1hr actually in the water. Despite this, the water was beautiful and the fish were lovely. I could have stayed in the water all day! It is a shame we were rushed through the sites. No mantas, dolphins or turtles - but obviously one cannot control nature. We made the best of it but were ultimately disappointed with what we paid for.

Response from the operator: Thank you very much for taking the time to share your experience and feedback with us. We truly appreciate it. However, we would like to kindly clarify one important point regarding the 11–12 hour duration mentioned in our trip description. The 11–12 hours refers to the total trip duration, not only the snorkeling time in the water. This total duration includes: - Hotel pickup - Transfer to the harbor - Fast boat crossing to Nusa Penida - Snorkeling activities at multiple spots - Island tour activities (if this option sellect) - Return fast boat - Transfer back to your hotel Therefore, it would not be accurate to calculate the trip duration based solely on the time spent snorkeling in the water. From the hundreds of guests who have joined our trips—both through online bookings and direct bookings with GetPenida—we have consistently received feedback that the trip description, including the total duration, is clear and well understood. Regarding marine life sightings (mantas, dolphins, turtles), as mentioned in our description and briefing, these are natural wildlife encounters and unfortunately cannot be guaranteed, as they depend entirely on sea and wildlife conditions on the day. We truly regret that the experience did not fully meet your expectations, and we are glad to hear that you still enjoyed the beauty of the water and marine life. For future reviews, we kindly ask guests to consider the full context of the trip description, as inaccurate interpretations may unintentionally provide misleading information to other potential customers and negatively impact small local businesses. Thank you once again for your feedback, and we wish you all the best on your future travels. Warm regards, GetPenida Team

via Tripadvisor

Went on snorkeling trip paid $170 au for 2 hours and lunch worth $10

Way overpriced for what we got . Should have just booked from the port were people got the same trip at a fraction of the price . Don’t mind paying a bit extra to the locals but not that much

Response from the operator: Dear 97trevort, Thank you for sharing your feedback. We truly appreciate all reviews as they help us improve our services. We would like to clarify that other guests who joined the same trip and paid the same amount did not experience any issues similar to what you’ve mentioned. We always strive to provide the best possible service, ensuring a smooth and enjoyable experience for all our guests. If you feel that the trip did not meet your expectations, it is possible that your expectations for this experience were higher than what was realistically offered. Nonetheless, we regret that you did not find the trip as valuable as other guests did. We hope you had a wonderful time in Nusa Penida, and we appreciate your support. Best regards, Get Penida

via Tripadvisor

Want to repeat

Very good experience and highly recommended for all ages. Very satisfied with the service and treatment received by both instructors and guides. Thank you!

via Tripadvisor (translated)