Nature Escape: Fireflies, Waterfalls, Hot Springs with Batu Caves

Do not use this company

I would never recommend this company to anyone. There was no communication prior to our trip and on the day nobody turned up at the appointed time. The company did try and make amends, but we were given a driver and not a guide. The driver scarcely spoke with us. She was a terrible driver and made us both anxious. She had no consideration regarding our age - we are both in our 70s - and forced us over wet mossy rocks at the waterfall with no assistance.

Response from the operator: Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you had with our tour. We understand the importance of clear communication and reliability, and we are truly sorry for any inconvenience caused by the lack of communication prior to your trip and the delay on the day of your tour. We deeply regret that you were provided with a driver instead of a guide, and we acknowledge the driver's shortcomings in communication and consideration. Your concerns regarding the driver's driving skills and lack of assistance at the waterfall are taken seriously, and we assure you that we will investigate and address these issues to prevent such occurrences in the future. We genuinely appreciate your honesty and the opportunity to improve our services. If there's anything more you'd like to share or discuss, please feel free to contact us directly. We value your feedback, and we hope to have the chance to regain your trust in the future.

via Tripadvisor

A fun day out

We thoroughly enjoyed this as a family trip. Rajan was amazing tour guide, imparting so much interesting knowledge of the region, had a friendly/warm demeanour and nothing was too much trouble. He made us feel auper safe and secure whixh meant alot as we only landed the night before the tour. The activities were all great, a highlight for the kids was swimming in the water falls and feeding monkeys.

via Tripadvisor

Great day with excellent guide

Had a great day with our guide. He drove us to places we would not be able to find by ourselves in Kuala Lumpur and in the country side. We really likes the monkeys and it was a perfekt finish with the sunset and the fireflies, even if the blue tears experience did not match the pictures. Really recommend this trip if you visit KL with a short amount of time

via Tripadvisor

Very Disappointing, Not Worth the Money

I booked this having read previous positive reviews and am now compelled to share my experience. The tour was stress-inducing from start to finished. 1. The driver was late to our pickup time. I had received Whatsapp confirmation of pickup and day schedule the night before with the driver's contact info. I called him asking for ETA and he indicated he'd wasn't planning to arrive until TWO HOURS after my confirmed pickup. I questioned that with my confirmation message and he arrived thirty minutes later (30 minutes late). 2. "Van with air conditioning" is an overstatement. Looking around us on the highway, we saw other touring companies' logos on large private buses with proper seating, air conditioning, and a microphone for the guide. That's NOT what we received. We received a packed-to-the-brim van with four air vents in the front (none in the back), no microphone, and a nearly silent guide. We rode in silence until I asked him to explain to us what we were seeing around us and even then, those in the back could not hear. Once we realized we'd need to google our own information en-route and accepted the van for what it was, we focused on the actual attractions, which were lovely and stunning. The Museum, Batu Caves, and the Firellies were all the highlights of the tour (lead by other guides and people...) Hire another company that will send a proper sized vehicle for your group, will get the time right, and provide an actual guide.

Response from the operator: Hello Valued Cusomer Thank you for sharing your experience with us. We truly value your feedback and apologize for the inconveniences you faced during the tour. We understand the importance of a smooth and enjoyable experience, and we're sorry that we fell short of your expectations. To address your concerns, we would appreciate if you could kindly provide us with the name of the driver who provided the service also with the Booking Reference number. This information will help us investigate the matter thoroughly and take appropriate actions to ensure better service in the future. We're glad to hear that you enjoyed the attractions despite the initial challenges. Your comments are taken seriously, and we will work diligently to improve the quality of our services. Please feel free to share the driver's name or any additional details so that we can address this matter promptly. Thank you once again for bringing this to our attention

via Tripadvisor

A must-do tour

Amazing day with Aris. The Batu Caves are stunning. Feeding the silver leaf monkeys was the highlight for my kids, and Aris made sure we found a good spot and had plenty of food to hand out. The pewter and batik stops were also very interesting. And to close the day, the fireflies are a must see. The seafood dinner is also very good and easy, as Aris took care of everything. Definitely recommend this tour, as you hit several can’t-miss stops in one day.

via Tripadvisor