Monteverde Cloud Forest Hanging Bridges with a Naturalist Guide

It is not clearly specified that you have to pay admission to the park to seniors

We bought tickets for the tour and yes, it is true that it appears that it does not include admission to Selvatura Park, but it is true that what appears is that you can not go to other activities of the park. When the day arrives, you are asked for an extra payment of $55 per person to access the park and to take the tour

Response from the operator: Estimado cliente: Lamentamos sinceramente la confusión y agradecemos que comparta su experiencia. La opción reservada correspondía exclusivamente al servicio de guía naturalista y, como se indica en la descripción, no incluía la entrada a Selvatura Park. Reconocemos, sin embargo, que esta información pudo interpretarse como si la entrada solo fuera necesaria para participar en otras actividades del parque. En realidad, el boleto de admisión es obligatorio para acceder al sendero y a los puentes colgantes donde se realiza el tour guiado. Esta tarifa es establecida y cobrada por Selvatura Park, de manera independiente a nuestro servicio. Entendemos que encontrarse con un pago adicional de aproximadamente $55 por persona el día de la actividad puede resultar inesperado y afectar negativamente la experiencia. Por ello, estamos revisando la descripción del producto para que esta condición aparezca de forma aún más visible y clara antes de confirmar la reserva. Lamentamos el malentendido y agradecemos sus comentarios, ya que nos ayudan a mejorar nuestra comunicación y servicio.

via Tripadvisor (translated)

Tour guide never showed up

Title sums it up. Tour guide never showed up, but fortunately we found another tour guide at the park gate and had a great time.

Response from the operator: We’re sorry to hear about your experience and would like to clarify the situation respectfully. At your request, we agreed to reschedule the tour. Unfortunately, you were unable to attend because you were feeling unwell. Despite the circumstances, we chose to provide a full refund as a gesture of goodwill. We understand that unexpected situations can be frustrating, but we kindly ask that reviews accurately reflect what occurred. We always strive to provide professional service, flexibility, and fair solutions to our guests. We wish you a pleasant journey and hope you enjoy the rest of your time in Costa Rica. Pura Vida! 🇨🇷.

via Viator

Did not see much as expected

We have somewhat a big group with 18 people. The tour provided two tour guides. The main one was not fully recovered from a road accident and walking with pain. Wish he stay rest until fully recovered. This impacted our mood and the result of the tour. The second one spoke limited English.

Response from the operator: Dear Guest, Thank you for sharing your experience and for expressing concern for our guide’s recovery. We sincerely apologize that his physical condition affected the atmosphere and overall quality of your tour. Although he attended because he did not want to disappoint your group, we recognize that he should have prioritized his recovery until he was fully able to provide the energetic and engaging experience our guests deserve. We also regret that the second guide’s English proficiency did not meet your group’s communication needs. For a group of 18 participants, both guides should have been able to provide clear explanations, attentive service, and a consistently professional experience. Your comments have prompted us to review our guide-assignment procedures, including fitness to work, language proficiency, and staffing standards for larger groups. We truly appreciate your honest feedback and apologize that this tour fell short of expectations. We hope to have another opportunity to provide you with the high-quality nature experience for which we strive.

via Viator

Cloud Forest Dreams Come True

Olher was an amazing tour guide! He gave us information not only about the wildlife in Monteverde but its history as well. He spoke to us about the small plants growing in the forest and knew most species of birds and plants. He had a fun charismatic energy and I would recommend him as a tour guide for anyone looking to learn and see the wildlife through a true Costa Rican lens!

via Tripadvisor

Only fair

The guide smelled like cigarettes so it was difficult to smell the various fruit and plants he was showing us. His English was only fair. The pace was too slow with much conversation unrelated to the tour. We did have a partial view of the quetzal, which was amazing! And the guide had much knowledge, but it was difficult to understand.

Response from the operator: gracias

via Tripadvisor