Mesmerizing Luminous Lagoon (Glistening Waters) Night Tour

Thank you

The whole thing was well organized, the staff were amazing, the servers took our orders before the trip and had them ready when our boat came back. The Entertainment was so fun. Jojo can indeed light his whole body on fire! Bartenders were amazing!! Thank you to the photographer for our amazing photos!! And our Captains had us busting a gut the whole time!! Thank you everyone!!!

via Tripadvisor

Amazing experience! It...

Amazing experience! It truly is as beautiful as the pictures show! The staff was great! We loved everything about it!

Response from the operator: Thank you for choosing us and it was a pleasure serving you.

via Viator

See it for yourself

It was absolutely amazing the pictures of the bioluminescence phenomenon doesn’t do it justice this is a must see in person to appreciate it! And then to look up at the stars in the sky that night was the icing on the cake for me! The food and drinks at the bar was delicious as well as the fire show afterwards. The staff on the boat were amazing Captain Vincent, Spider-Man, and Chip were very knowledgeable and helpful to us. Make sure you leave them a big tip. I am definitely going to do this excursion again when I come back to beautiful Jamaica!!!

Response from the operator: Thank you so much for taking the time out to leave us a glowing 5 star review after your Mesmerizing Luminous Lagoon (Glistening Waters) Night Tour experience! Our team takes great pride in delivering memorable experiences, and we're delighted that your visit met your expectation. Your positive feedback is truly appreciated and serves as a testament to our commitment to excellence. Should your travels bring you back to Jamaica or if you decide to explore more of our offerings we'd be honored to welcome you again wishing you many more amazing adventures!

via Tripadvisor

Rude tour guides

This might have been an enjoyable experience if the tour guides were not so rude. They kept banging on the boat and asking if we spoke English and hollering at us about where to swim in the water and where to come for pictures. Their attitudes really ruined our excursion. Most of our group got back on the boat before it was time because of how offensive the guys were. The water didn’t glow as brightly as we expected, but I know that has more to do with the elements than anything else. I hope that in the future, management pays close attention to their tour guides and provide better training on customer service. Everything else about my trip was great except for this tour. I was highly disappointed. Please do better.

Response from the operator: Sorry to hear about your experience you had on your vacation. At this time it wasn’t done by us. We are asking you kindly to please remove your review and post it to the correct business

via Tripadvisor

Private Transportation Provided but there is NO glass bottom boat tour

Our driver, Terry AKA "The Babysitter," was prompt and friendly. He took good care of us. I also appreciated that we received our tickets via email in a timely manner. However, it was a little confusing as the tour is described online as "Glistening Waters night tour, but the signage at our destination say "Falmouth Mystic Lagoon Tour" so I wasn't sure that we were in the right place, and when I asked the ticket person, she told me I was in the wrong place and that I needed to talk to my driver. It was important to be at the right location because we paid a premium for the "glass bottom boat tour." When I was comparing tours this one stood out because it included description on "Tripadvisor" of a glass bottom tour, and I have the screenshots to prove it. Another tour was nearly half the price. My complaint and concern is that the description from Tripadvisor is inaccurate. This tour does NOT include a glass bottom boat and does not start at the Glistening Waters Restaurant (maybe there was a name change?). Instead, this trip INCLUDES PRIVATE TRANSPORTATION which is a great perk, but it added to the the cost of the tour. Be aware that you're not paying extra for a glass bottom boat, but for private transportation. If private transportation is important to you, then Terry will take good care of you. If cost is a bigger concern, there are other more affordable options.

Response from the operator: Thank you for sharing your feedback with us. We’re pleased to hear that Terry, “The Babysitter,” provided great service and that you received your tickets in a timely manner. We sincerely apologize for any confusion regarding the tour description and signage. As outlined in the description, we work with multiple operators to offer a variety of experiences, which is why you may see different names like “Falmouth Mystic Lagoon Tour” at the destination. Regarding the glass bottom boat, we no longer use that option due to recent operational challenges. We understand this was an important factor for you, and we regret any disappointment caused. The “Glistening Waters” is a popular nickname for the Luminous Lagoon, which is the only lagoon of its kind in Jamaica. Several boat companies, including ours, operate on this unique waterway. We always strive to provide clear and accurate information in our listings, and we appreciate your understanding that the cost of the tour includes private transportation, which is a premium service designed for comfort and convenience. If private transport is a priority, we’re glad that Terry was able to take good care of you. However, we understand that cost may be a concern, and there are indeed other more affordable options available. Thank you again for your feedback. We value your experience with us and will take your comments into consideration as we continue to improve our tours.

via Tripadvisor