Manta Ray Experience

Stolen money

Someone stole half of my cash from my back pack. Not all of it, only half. While on the south sea ferry to korovou.

Response from the operator: Bula Vinaka Jaimee, Thank you for bringing your concerns to our attention and for also emailing customer service. We understand how concerning it would be to discover that half the cash was missing from your personal belongings. As advised in our correspondence, our Customer Services team is currently reviewing the circumstances surrounding your report, including CCTV footage from the vessel and the information you have provided. At this stage, the investigation is still ongoing, and we have not yet established when or how the cash went missing. For the benefit of future guests, we would also like to highlight that valuables, cash, electronic devices and other important personal items should be kept securely with guests in their carry-on belongings throughout their journey. Our Terms & Conditions also provide information regarding personal belongings and liability while travelling with South Sea Cruises. We appreciate your cooperation in providing the information required for our review and will continue to follow up with you directly once the investigation has been completed. Vinaka & Warm Regards Miri

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A Bucket-List Adventure with Fiji’s Gentle Giants

We were incredibly fortunate to encounter three enormous manta rays. They gracefully looped and circled around us for more than 20 minutes—an absolutely breathtaking experience. These gentle giants were truly the highlight of our trip to Fiji and a memory we will never forget.

Response from the operator: Bula F8507PFrutht, Vinaka vakalevu(Thank you very much) for sharing your experience with us. We’re thrilled to hear that you were able to encounter not just one, but three magnificent manta rays during your tour. Watching these gentle giants glide through the water is always a magical and humbling experience, and we’re so pleased it became a highlight of your trip to Fiji. Thank you for choosing to join us for this bucket-list adventure — we hope the memories stay with you for many years to come, and we’d love to welcome you back again for more unforgettable moments on the water. Vinaka & Warm Regards

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Never seen a worst company before! Never again!

I had a terrible experience with this company! I had booked the manta experience, but when I asked the staff for information on the correct stop to go to the resort, I was told that I didn't have to get off there. But at the next stop, I asked again and was told that I had to get off at the previous stop! They told me that I had to pay $100 to take a private boat to go to the resort, and even though it was a complete rip-off, I accepted because I risked losing all the money I had paid for the experience! However, upon returning, with a clearer mind, I realized that it had been a mistake by the company and that I shouldn't have paid for it! I asked the staff for assistance, but more than three people pretended to be interested and then left me there without ever coming back! So I spoke to the manager to get a refund, just for the additional boat, but he tried to make me fill out the form incorrectly, making me understand that they didn't want to refund me that money. In the end, they took me to see the recording footage and tried to make me look like an idiot by showing me images of me drinking coffee at another point in the trip. I had to insist a lot, and after half an hour of searching, we found the exact spot in the video, but they tried to deny it even in the face of evidence! I wrote an official complaint to the company, and they didn't even bother to respond! They treated me like an idiot even though it was their mistake, and now they're ignoring me! Not even a butcher's shop would offer this kind of service! I'll never have any experience with this company again!

Response from the operator: Bula Vinaka, Thank you sincerely for taking the time to share your experience with us. We’re truly sorry to hear that your Manta Ray Experience did not meet your expectations. We understand how upsetting it must have been to miss your scheduled stop and to then require alternative transport to your resort. Please know that your feedback has been taken seriously. Our team has carefully reviewed the CCTV footage and spoken with the crew members involved to better understand the situation and identify opportunities for improvement. Following our review of the CCTV footage, it appears that during the scheduled stop at Mantaray Resort, multiple announcements were made clearly over the intercom for both day guests and in-house guests to prepare for disembarkation as part of our standard procedure onboard. Guests were seen assembling and disembarking at the designated area accordingly. At 11:44:09, you were observed approaching the lower deck with a cup of coffee, joining the queue alongside other guests. Shortly after, you proceeded toward the bridge deck and then returned at 11:46:19 with your backpack, where you again waited in line, briefly conversed with another guest, and then proceeded to the bridge deck once more. During this timeframe, there were repeated announcements made for guests disembarking at two resorts, including the Mantaray Experience Day trip. A final boarding call was made by our Cruise Director at 11:50:32, clearly stating the stop and urging final disembarkation. At the time of this final announcement, footage shows you making your way up to the sundeck. You approached our onboard team at 12:08:09, at which point it was discovered that you had missed your designated stop. The team immediately did their best to assist by arranging onward transport from the next available stop to facilitate your return to Mantaray Resort. While our investigation confirms that the correct procedures were followed onboard, we fully understand that the situation was frustrating, and we sincerely regret the inconvenience caused. To help rectify the matter onboard, our team promptly completed a refund request for the additional boat transfer you incurred due to the missed stop. This request has been approved, and our Customer Service team will be in touch shortly to finalise the refund process. We are also truly sorry to hear that your follow-up interactions left you feeling unsupported. This is not the impression we want any of our guests to leave with, and we are addressing this internally to ensure that our service reflects the care and empathy we are committed to delivering. Thank you again for your feedback. Your comments help us continuously improve, and we hope to have the opportunity to restore your faith in our service in the future. Vinaka Vakalevu,

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South Sea island cruise

Awesome trip from the hotel pick up to the hotel drop off and all the activities on the tiny island including a very tasty meal and free local beer,wine and soft drinks. Read the brochure regarding half day South Sea island Cruise and that is exactly what you get an unforgettable experience.

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Waste of money

I did Manta Ray experience. 3 hours one way, that's 6 hours for travel alone. So there's only a few hours for eveything else When we got there we had to be rushedand no Manta Ray to be seen. For the price, it's a waste of money.

Response from the operator: Bula U3120WXrr Can you please email your booking details to customerservices@ssc.com.fj so we can look into this further. I look forward to hearing from you.

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