Mactan Sunset Cruise Ultimate Yacht Experience

Company was a no show!

Terrible…I showed up to meeting location and they were a no show. They didn’t notify…nothing. I took time, taxi and all for nothing. Not even a courtesy cancellation. Very disappointing especially when you travel across the world to see Cebu

via Viator

Spectacular Sunset Cruise - Even Better the Second Time!

One year later, this sunset cruise remains exceptional! As a returning customer, I can confirm it's still one of Cebu's best experiences. The operator stands out for offering high-quality public tours, which are rare in Cebu compared to other Philippine destinations. From the live entertainment and delicious food to the stunning city views and attentive service, every aspect continues to impress. Highly recommended for visitors to Cebu!

Response from the operator: Dear Valued Guest, Thank you so much for your wonderful review and for returning to experience our sunset cruise again! We’re thrilled to hear that it remains one of the best experiences in Cebu for you. It's fantastic to know that the live entertainment, delicious food, stunning views, and attentive service all contributed to making your time with us exceptional once more. Your continued support and recommendation mean the world to us. We look forward to welcoming you again on your next visit to Cebu! Warm Regards, Love from Blu Range Tours Team

via Tripadvisor

TAKEN MONEY and didnt show

CANCELLED AND YET TO RECEIVE A REFUND AFTER 18 NIGHTS , told me that there wasnt enough pepel to go and told me we would get a refund and we haven't and it needs to be done and i will glady take down the review

Response from the operator: THIRD RESPONSE: Dear valued guest, Thank you for sharing your concerns with us. First and foremost, we deeply regret any frustration or inconvenience this experience may have caused you. Your satisfaction is very important to us, and we take these matters seriously. As our previous responses highlighted, we operate in partnership with Viator, and all financial transactions, including payments and refunds, are managed solely through their system. Once your booking was canceled, we promptly approved the refund on our end. However, any delays in receiving the funds are beyond our direct control. We genuinely understand your disappointment and frustration, and we recommend reaching out to Viator’s customer service team for the most accurate updates regarding your refund. They are fully equipped to address these concerns and assist you in resolving this matter quickly. We hope this helps clarify the situation, and we sincerely apologize again for any inconvenience you have faced. Please don’t hesitate to reach out to us directly if you have any further questions or need additional assistance. Thank you for your patience and understanding. Best regards SECOND RESPONSE: Dear valued guest, I hope you're having a great day! I wanted to follow up regarding our previous communication about your review. As mentioned before, our company operates through Viator's booking system, and we want to ensure you understand that we did not directly receive any payment from your booking, as all financial transactions are handled exclusively by Viator. Given that we've already approved the refund process on our end, we would greatly appreciate your consideration in removing your review as promised please. If you have any questions about your refund status, please remember that Viator's customer service team will be best positioned to assist you, as they manage all payment processing. Thank you for your understanding and cooperation in this matter. Best regards FIRST RESPONSE: Dear valued guest, I want to clarify an important detail about your booking and refund process. As a tour operator partnered with Viator, we don't directly handle any payments. All financial transactions, including your payment and refund, are processed entirely through Viator's payment system. In fact, we only receive payment from Viator a month after tours are successfully operated. Regarding the delay in our response, I apologize for this. When reviews are posted on TripAdvisor without booking references, it becomes challenging for us to locate specific reservations in our system and address concerns promptly. This is why there was a significant delay in identifying your booking. I'm pleased to inform you that we have new tour dates available if you're interested. Also, we would greatly appreciate it if you could consider removing your review since we've approved the refund on our end. For the fastest resolution regarding your refund status, please contact Viator's customer service directly, as they manage all payment processing. Thank you for your understanding, and we hope to have the opportunity to serve you in the future! Best regards!

via Tripadvisor

Perfect Girls' Night Out - Amazing Sunset Vibes and Made New Friends!

OMG, this sunset cruise was literally everything! The music had us all in full vacay mode, and those views around Mactan were just awesom. The food was super yummy too - not gonna lie, I probably had way too many servings but #noregrets. The best part was meeting all these amazing girlies on board! We were all just vibing, taking in those golden hour moments, and sharing travel stories. Such a perfect way to spend an evening in Cebu. Like, if you're looking for those main character moments with good food and even better company, this is IT! Totally worth ditching my hotel pool for this experience. Periodt!

via Viator

I know it's a novel - but it needed to be said...Blu Range "blew" us away!!!

Booking a tour with a local provider on the other side of the world often feals like a leap of faith...BUT from the moment I made contact with Blu Range owner Hannah (she is simply amazing) I was in good hands. From start to finish, as we finalized the custom details of a 4 day and 3 night itinerary I felt supported and reassured both overseas in Canada and in the Philippines. Hannah and her fabulous Team took such great care of us. I told her that we felt like family and it's evident throughout - she wants to ensure you enjoy your stay and that all booked experiences from the first moment you interact with her extended team are living up to your expectation. She ensures that her Team guides you to all the designated locations and are accountable each and every step of the way. Her thoughtfulness and attention to detail really shines. On our final day in Cebu - she noticed it was my birthday and as a touching surprise she coordinated the purchase of a small birthday cake at Carbon Market, wrote both of us a personalized note and provided a symbolic souvenir gift as a send-off - what a beautiful touch!! Heartfelt THANK YOUs to Hannah's extended team - we are extrememly grateful. Cyrus, your personal story-telling and knowledge about Cebu made the drives very educational and entertaining, and for getting us everywhere we needed to be on time. Oliver, your superb driving skills and extreme patience made sure that despite mother nature's rainy morning forecast we were able to appreciate Oslob and Moalbal to the fullest. Jorge for maintaining a good pace while giving us as much time as we needed at each site on a full itinerary in Bohol - also your photography skills are on point!! Leye for being so warm and personal with your experiences - the food tour in Cebu city came alive; we ate so well, were stuffed and savoured the uniqueness and richness of the cuisine. One gets a real sense that Hannah's Team also feels equally respectful of her - it's highly encouraging! Don't hesitate booking your experience Blu Range Tours, you certainly won't be disappointed - Hannah, we can't thank YOU enough for making our time in the Visayas EXTRA special and SO very memorable.

via Tripadvisor