Machu Picchu & Cusco Traditional 5-Day Tour

Positive experience

We made a private package for 2 couples. Until the closing, the attendant's attention was good. Then we had difficulty making contact in the WhatsApp group to get help with the airfare issue. Maybe it wasn't the agency's responsibility, so we made the reservations ourselves. We had to call the unit in Brazil to get information about the hotel reservations. However, overall, the experience during the trip was very positive. Isabel kept in contact the whole time. We had a problem at the hotel in Ollantaytambo because one of the couples' reservation, according to the reception, was made in accommodation much inferior to the other couple's. Fortunately, they managed to assign us to another room, much better. We had no problems with the other hotels, punctual transfers, the guides had good knowledge and were kind, the cars were new and comfortable. In the end, overall the package even surprised us with its quality.

via Tripadvisor (translated)

Bad company, run away.

Worst travel company I've had the disappointment of meeting. Bad experience from beginning to end. I thought closing everything together would be more practical but it was much more expensive and completely poorly planned in all respects. It's not worth it.

Response from the operator: Agradecemos por compartilhar sua opinião. Lamentamos saber que a experiência não correspondeu às suas expectativas e valorizamos o fato de ter dedicado seu tempo para relatar suas impressões. Levamos todos os comentários em consideração, especialmente aqueles que apontam aspectos relacionados ao planejamento e à experiência geral da viagem. O feedback dos nossos viajantes é uma ferramenta importante para avaliarmos continuamente nossos serviços e buscarmos melhorias. Agradecemos pela oportunidade de tê-la como passageira e desejamos que tenha aproveitado os destinos visitados durante sua estadia no Peru. Atenciosamente, Equipe Viagens Machu Picchu

via Tripadvisor (translated)

The agency left to be desired in all respects.

The meals offered by the agency were very bad (one of the restaurants included larva in the food), with the exception of lunch in macchu picchu. The guides were always rushing the group to finish the tour earlier, even before the scheduled time, which hampered the experience. This behavior became worse on the colorful mountain walk, since the journey was more difficult, so the pressure to finish the walk led to a person having a bad time. We passed wrong times to start the tours and check out the hotel. Guides pressed to make the evaluation during the tours and in front of them. We sent the negative feedback directly to the company and did not get any feedback.

Response from the operator: Olá Leila! Sentimos muito por qualquer inconveniente que possa ter ocorrido durante sua estadia. Acreditamos que tudo não passou de um mal-entendido na coordenação. No entanto, não queremos deixar que isso aconteça sem nos desculparmos. Atenciosamente, Viagens Machu Picchu.

via Tripadvisor (translated)

Epic adventure

Right from the beginning to the end Viagens Machu Picchu took care of everything! Hotels and transportation was perfect. Tour guides Ana, Luz, Clara, Q and Ernesto were outstanding with all the knowledge they shared . I would do this vacation over again in a heartbeat! Machu Picchu is just amazing, something you need to see and experience in person

Response from the operator: Hi! We are very happy to receive your comment, every review like yours fills us with pride and satisfaction. Count on us for your next adventure, receive a big hug from the whole Viagens Machu Picchu team.

via Tripadvisor

improve the tours

The trip was good, but the agency needs to improve some details. Before boarding, I had a Hotel Reservation divergence. They put me in a hotel I hadn't chosen. After a lot of wear and complaints, they put me in the right hotel. The tours are with guides, but not all of them are willing to explain and give us information about the place, which is a pity because the history of the place is beautiful. Another agency error is the day we were transferred to Aguas Calientes. The Guide left us at the train station in Ollantaytambo at 16:30 hs and the train leaves only at 19:05hs. We could have stayed in the village longer and went to the station at 18 hours (one hour before the train departure) but the Guide was crazy to go away and we stayed without doing Nothing for more than 2 hours. In Machu Picchu I bought two routes with Guide (circuit 01 and 02) but we had Guide only on the circuit 02 the 01 we did ourselves without any explanation.

Response from the operator: Olá Simone! Prezada Simone: Gostaríamos de agradecê-la por sua avaliação, cada comentário é importante para nós. Pedimos desculpas por alguma coordenação durante sua estada, mas acreditamos que tudo não passou de um mal-entendido. Todos os dias, nos esforçamos para oferecer um serviço de qualidade, e seu feedback é muito útil para nós. Conte conosco para sua próxima visita, receba um grande abraço de toda a equipe da Viagens Machu Picchu. Traduzido com a versão gratuita do tradutor - DeepL.com

via Tripadvisor (translated)