Luxury Small-Group Catamaran Cruise with BBQ, Open bar & Transfer

Great trip

Amazing trip on the seven seas!

via Tripadvisor

Be warned!!!!

I want to begin by saying that my family and I did not actually go on this cruise but I do want to explain the experience that we had encountered in dealing with this vendor. About 18 hours prior to our scheduled cruise, my daughter had to be taken to an emergency medical clinic in Santorini where she had to have the first of two surgical procedures ( the second one taking place the following morning at the time of the scheduled excursion). I notified this vendor of our circumstances, cancelled the booking, and offered to provide detailed medical documentation in the event that they would be willing to offer us a refund. They immediately responded and said that, because we were less than 24 hours out from the cruise, a refund would not be possible. Although we weren't happy about it, we completely understood their decision. The thing that we couldn't understand, however, is why then then proceeded to harrass us with numerous texts, emails and phone calls asking us to confirm the fact that we were okay with not getting a refund. This was all being done while we were dealing with a medical complication in a foreign country which served to add stress to an already complicated situation. When I responded by telling them that I plan to post a review warning other potential clients of their unprofessional behavior, they accused me of threatening them in order to circumvent their process and obtain a refund. While I fully understand the fact that this is a business that functions within certain rules, having worked in a customer service driven industry for over thirty years, I also understand the value of the human factor. My family travels often and extensively and I can honestly say that the insensitivity and unprofessional behavior that we experienced from this particular vendor is not something that we have previously witnessed. I have been in contact with Viator regarding this vendor and they could not have been more supportive, caring or professional. We will continue to use them without an ounce of hesitation whenever we travel in the future. I wish the same could be said about Spiridakos Sailing Cruises.

Response from the operator: Dear Jennifer Kling, While we sincerely regret to hear about your daughter's medical situation during your trip to Santorini, we must clarify the facts surrounding this booking to provide an accurate account of what transpired. A. Cancellation Policy & Standard Operations: Your reservation was booked under Viator’s explicit 24-hour cancellation policy. The cancellation request was submitted less than 24 hours prior to departure, at a point when all logistics, catering, boat capacity, and crew arrangements for your group of three had already been finalized and held. B. Communication & Timeline: We adhere to strict standards of professional communication and do not harass guests. Any follow-up communication from our team was strictly necessary to confirm operational status, manage transport logistics, and clarify cancellation terms via the platform messaging system. C. Threats of Negative Reviews: While you state that you understood our decision, your messages explicitly leveraged the threat of a negative review unless an exception was made outside our established policy. We believe that using online reviews as leverage to bypass standard contractual policies is an unfair practice. D. Resolution via Platform: Viator handles booking processing and refunds directly according to their booking platform terms. We note that Viator updated your booking status to refunded, ensuring that your issue was addressed through the platform’s customer service channels. We wish your daughter a full and speedy recovery and hope your future travels are smooth and uninterrupted. Kind regards, Spiridakos Sailing Cruises

via Tripadvisor

Great experience. We were...

Great experience. We were debating between a private (just us 2) and this and we're glad we went with this for the money.

via Viator

Awesome

The is an amazing experience. The views of the caldera looking from the sea up are indescribable. The crew was attentive, informative and helpful. The food and drinks were great and plentiful. Definitely worth the time and money.

via Tripadvisor

Fantastic day out on the water

Fantastic day out on the water: Captain Stavros, Stefanos and the rest of the crew were very attentive, food and drinks were plentiful and the spots we stopped at for swimming and snorkeling were amazing. The captain also shared a lot of insight on the island history and geology as well as recommendations on great beaches to visit on our own.

via Tripadvisor