Luxury Inca Trail to Machu Picchu in 4 Days

Lifelong memories from Cusco to the Inca Trail to Maccu Piccu

Made some memories we'll carry with us forever. Jose Abad was our guide and saw us through a tough event. Record 3 day rainfall closed the Inca trail while we were in day 2. He saw to our safety first and foremost and led the entire team with confidence. The whole crew Jose, Alex, Marley, Celso (chef), and all the porters - all were incredibly supportive The meals were delicious. Hot showers, massage, wawa's.... The attention to detail in all they did showed through. If you manage to get Jose as your guide, you'll be in great hands. After making our way back to Ollytantambo, we caught the train to Maccu Piccu as the weather was turning into the usual beautiful August day. Once again, Jose was a wealth of knowledge on the history of the Inca and Maccu Piccu.

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Spectacular time on the Inca Trail!

What an Absolute AMAZING time we had on the Inca Trail with the TreXperience team!! They really went above and beyond for everything we can think of. From 2 private hot showers for our group of 7 to 2 masseuses to take care of us after a long day of hiking to simply awesome meals - Jose and his team of guides, chefs, porters and massage therapists were all a delight to do this journey with. We had 3 kids ages 9, 11 and 13.. And as soon as the youngest two struggled, they immediately grabbed their backpacks and stayed with them to ensure they're hydrated along the hike. Our beds and tents were super comfortable. They even gave us hot water bladders to keep our feet warm during the cold night. Jose was so knowledgeable in every aspects of the Incas, Machu Pichu and Peru overall. Patiently answering all our questions and really making sure all our needs were taken care of. Just simply Awesome!

Response from the operator: Dear Thirusinna, Thank you very much for sharing your wonderful experience. We are truly happy to know that your Luxury Inca Trail journey with your family was so special and that José and the entire TreXperience team took such good care of you throughout the trek. It is especially heartwarming to hear how our guides, porters, chefs, and massage therapists supported your children and made sure everyone felt safe, comfortable, and well looked after. We also appreciate your kind words about the meals, tents, hot showers, and all the small details that helped make your experience memorable and comfortable in the mountains. Your feedback means a lot to our entire team. We hope to welcome you and your family again in Peru for another unforgettable adventure. Warm regards, TreXperience Yosselyn

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We Made It thanks to Trexperience and Monica

A memorable adventure for many reasons! We booked our Luxury Inca Trail with Trexperience and met our head guide Monica and 2nd guide Alec the night prior to departure. Heading out on Day 1 we were very excited to hike the Inca trail. Unfortunately, due to severe altitude sickness and a stomach flu we were unable to continue past Day 1. Monica was very compassionate and caring with helping me recover as best as possible. Monica liased with her team of porters and staff in the office constantly and reorganised our entire trip so we could get to Machu Picchu as planned. That might sound easy but you have to remember hotels, train and bus tickets are booked well in advance so they did an amazing job securing this for us. I would recommend Trexperience if your looking for a company that will totally look after you and your needs in Peru!

Response from the operator: Dear Peter, Thank you for your kind words and for sharing your experience. We are very sorry you faced health challenges during the trek, but we are glad Monica, Alec, and our team were able to support you and reorganize everything so you could still reach Machu Picchu safely. We truly appreciate your recommendation and hope to welcome you again in Peru. Warm regards, TreXperience Yosselyn

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Memorable Moments Undermined by Coordination and Guide Issues

Overall, our experience with TreXperience was mixed. Some team members were outstanding and made parts of the journey memorable, but there were also serious operational, communication, and guiding issues that affected our confidence in the experience. First, Rosmel from the sales team was excellent from the beginning — professional, responsive, and very helpful in resolving last-minute confusion before the trek. Unfortunately, the operations side felt disorganized. A few days before the trip, Edith contacted us again requesting food preferences and payment information that we had already submitted four months earlier. I had also completed the wire transfer more than 10 days before departure and emailed proof of payment, but never received confirmation. Being asked again shortly before the trek was concerning and made us question how organized the company really was. There was also a major issue with one of our Machu Picchu circuit tickets. We were a party of two, and one permit had been booked for the wrong date by TreXperience. Thankfully the guide team resolved, but this should never happen with such time-sensitive permits. Another major concern was the lack of a proper safety and logistics briefing. The “briefing” was only a four-minute phone call and did not adequately explain emergency procedures, altitude concerns, trail risks, or what equipment the guides carried. We did not feel properly prepared. The rushed briefing also caused avoidable problems. Freddy told us water was included but failed to explain that we needed to carry our own water for the first several hours of the trek. As a result, we did not bring enough water and were left unprepared. Lourdes, the guide assistant, was absolutely outstanding. She stayed with us throughout the trek, checked on us constantly, and was attentive, kind, and customer-oriented. She genuinely made the experience better. Daniel, the chef, was also amazing. The meals were excellent, especially considering the conditions, and his work added so much comfort to the experience. Eli, the masseuse, was incredible to have during the trek and provided a level of care and support that was deeply appreciated. Lourdes, Daniel, and Eli were all extremely customer-oriented and helped make difficult moments much more manageable. Unfortunately, Freddy as the main guide left us disappointed. We booked Circuit 1/3, but during the tour he made us cross into Circuit 2 areas, and I am not even sure that was permitted. More importantly, his explanations about Machu Picchu often lacked depth and historical understanding. When asked meaningful questions about the site and the Incas, he sometimes answered with “coincidence,” which felt dismissive and inaccurate considering the intentionality and sophistication of Inca engineering and culture. I wish he had demonstrated a stronger knowledge base and a deeper appreciation for the historical significance of Machu Picchu. TreXperience clearly has some exceptional staff members, but the operational coordination, safety communication, and consistency in guide quality need significant improvement to match the level of experience being advertised. There were also smaller but still important details that did not match expectations. The porter bags did not have proper hip support, which made us question whether adequate attention is given to porter comfort and equipment quality. In addition, we did not have the Andean Shaman/Pachamama ceremony that had been part of the experience we expected, which was disappointing because it is presented as a meaningful cultural component of the journey.

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Amazing Trek!

Such a wonderful trip! The 4-day luxury tour is Inca Trail glamping at its best. Our guide, Monica, was fantastic. She brought the Inca history to life and tailored the experience to our preferences. Our chef, Alejandro, created delicious, creative & healthy meals -- he should open a restaurant! Toro, our head porter, seamlessly handled all of the logistics and added lots of personal touches to enhance our comfort at every turn. Rosmel, in the front office, promptly answered our many questions and made sure we were taken care of from our arrival in Cusco to departure. Overall a magical, amazing Inca Trail trek and Sacred Valley visit. Highly recommend TreXperience!

Response from the operator: Dear Traveler27154001046, Thank you for your wonderful review! We are very happy you enjoyed the Luxury Inca Trail and Sacred Valley visit. It is great to know that Monica, Alejandro, Toro, and Rosmel made your trip comfortable, special, and memorable. Thank you for recommending TreXperience. TreXperience

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