Luxury Bai Tu Long Cruise - Halong Day Trip from Hanoi

Happy to take your money but not to refund it.

Do not book with this company. I booked this tour, but they cancelled it the night before I was supposed to go and shoved me onto another tour that was EVERYTHING that I was trying to avoid by booking "the quietest route". The replacement tour was.... Well not what I paid for. But what makes it worse was that the replacement was $50USD cheaper and it's been 3 weeks of back and forth with the company and they have STILL not refunded me that money. Would not recommend.

Response from the operator: Hello, You've posted your review in the wrong place. We are BC Family Tour, and we don’t have any record of your booking with us. You booked a tour with a company that has a name similar to the tour listed on our Tripadvisor page, and based on your previous review, it appears you found their website through that experience. The similar tour name may have caused some confusion. However, please note that our company is bcfamilytour.com, and we did not provide any services to you. While we do offer a cruise with a similar name, it operates on a different itinerary — specifically in Bai Tu Long Bay, not the area you visited. This seems to be a simple case of mistaken identity between two completely different companies. We kindly ask that you contact the correct company directly to resolve your issue. Additionally, we respectfully request that you remove your review from our page and post it on the appropriate company’s page instead. If you have any questions or would like assistance with a future booking, please feel free to contact us via our Hotline/WhatsApp: +84 886 559 609. Thank you very much for your understanding. Best regards, The BC Family Tour Team

via Tripadvisor

Highly recommend 💕

This was the best tour! Halong bay is incredible, we had only five of us in the group and we managed to get around to see everything before loads of other tourists but didn’t feel rushed … perfect 🥰 Our guide Phong and the team were amazing … And the communication from BC Family to get us on the tour was wonderful - thank you Daisy! Highly recommend 💕

via Tripadvisor

I'm thrilled to share our incredible experience during a one-day cruise in Halong Bay with my family and friends

I'm thrilled to share our incredible experience during a one-day cruise in Halong Bay with my family and friends. The luxury transport provided a comfortable and stylish journey, complemented by delicious and satisfying meals throughout the day. Halong Bay's beauty was simply breathtaking, creating lasting memories for all of us. What stood out was the efficient support from the local travel experts team, whose WhatsApp number is +84886559609. Their assistance not only saved us time but also proved valuable in optimizing our expenses. Their commitment to ensuring a seamless experience added an extra layer of satisfaction to our Halong Bay adventure. I highly recommend reaching out to the local travel experts team for anyone planning to explore Halong Bay. Their support made our journey even more enjoyable, allowing us to focus on creating wonderful memories with our loved ones.

via Tripadvisor

Not amazing - don’t book the Amazing Sails trip with Viator

I was keen to visit Halong Bay, but had read many reviews about the main sites being overcrowded with tourists. After a lot of research, I chose Amazing Sails because they offered “ Visit both Bai Tu Long Bay and Halong Bay in 7 hours of cruising on the longest, quietest, and most unique route that bypasses all tourist attractions. I also wanted to go on the wooden boat with sails advertised in the pictures, with a ‘cozy and luxurious atmosphere’ and day available. I paid a premium for this trip, which I booked through Viator. I did not got the trip I paid for. Viator subcontracted the booking to another firm who took us on a trip on standard tourist boats without sails or cabins. We sailed with Dream Cruise rather than Amazing Sails. The route was the standard, over-crowded tourist circuit and not at all relaxing. Lunch was served as soon as we boarded and we were sitting in the middle of the boat without any view of the bay. After lunch we disembarked at Ti Top Island. I joined a long line of tourists climbing up the hill. At the top of the hill, there were so many people it was difficult to see the view. I spent 5 minutes at the top and then joined the long line of people climbing back down the steps. At the bottom I had just enough time to go to the toilet and then needed to be back on the boat again. After ten minutes more sailing we disembarked to see Sung Sot cave. Although this is an amazing cave, walking through as part of a conveyor belt of tourists, being shouted at to keep moving when trying to wait 3 seconds for a photo to take in the dark, was not my idea of fun. By the time we got back into daylight, we had to get straight back onto the boat. Another 10 minute sail and we disembarked again to either canoe or be rowed for 10 minutes around a lagoon. We then had about 45 minutes sailing back to Halong, before the 2 1/2 hour journey back to Hanoi. This trip was everything I was hoping to avoid. I could have booked this trip for half the price Viator charged me for the Amazing Sails trip. I’ve given 2 stars to recognise that Halong Bay is beautiful and also that the guide on our trip worked really hard all day long to make sure the complex plans worked smoothly. There must be better ways to appreciate such a lovely environment.

Response from the operator: Hello, From the beginning, you chose the wrong tour because you did not carefully read the program for this tour. The tour program is publicly available on the website for everyone, and this cruise program is only for visiting Halong Bay. If you want to visit Bai Tu Long, we have another cruise. However, since you didn't inform us and booked the tour yourself, we couldn't know to assist you in achieving what you desired. If you have any questions about this place or transportation or tour design in Vietnam, feel free to ask us via WhatsApp. As a travel expert, We are happy to assist you! ❤️ Our WhatsApp: +84886559609 Thank you !

via Tripadvisor

Private Cruise with Amazing Sails

We did a lot of debate whether a private cruise was worth it. We really enjoyed the day. They spoiled us from pick up to drop off. Alex (Vuong sp?) was our guide but all of the employees were incredibly accomodating. I had read bad things about the crowds and trash in Ha Long Bay. Amazing Sails missed all of this. We are very glad we did the private cruise with Amazing Sails.

via Tripadvisor