Le Journey Elegance Cruise 5 Star Lan Ha Bay - All Inclusive 2D1N

Great Trip

Yes Met Expected expectation Atmosphere was Great Good Crowd Best Staff lead by Manager Mr Tony D ( Remember his name ) He is the best Guide Worth experiencing.. must try

Response from the operator: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the atmosphere and had a great experience with our team. We’ll be sure to pass your kind words on to Mr. Tony! We truly appreciate your recommendation. Best regards, Le Journey Elegance Cruise

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Avoid Le Journey Elegance cruise

We booked a 2 night 3 day cruise on the Amanda luxury cruise but got bumped onto the Le journey elegance ( they said our air conditioner broke down but we have heard several different excuses from other passengers who were also moved). Was supposed to be a 5 star cruise but I didn’t realize that meant 5 out of 20. I thought I must have covid because I was eating seafood and it was tasteless, but no, the food was in fact tasteless and only lukewarm at best. The rooms looked nice until you decided to use the bathroom where you will have cold showers, and make sure you bring a spanner so you can fix the toilet seat every time you use it. The sheet on the bed also had a rip in it. Don’t use the dressing downs provided in the room without checking it first as ours had a very dirty yellow collar from previous passengers. Bring your own water to meals as they will not give you any unless you pay for a can of sparkling water. My advice is to book with another company but beware many of the brands are owned by the same company and they seem to bump you to their inferior cruises the night before you arrive with very dodgy excuses and it is too late to do anything about it. Ha Long bay is absolutely beautiful but don’t let the experience be destroyed by Le Journey Cruises or Amanda. You can go on a much better trip for the same price with another cruise line.

Response from the operator: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and disappointment caused. Regarding the change from Amanda Luxury Cruise to Le Journey Elegance, we understand how frustrating this must have felt. In some cases, operational or technical issues may require us to arrange an alternative of similar standard; however, we regret that this change was not clearly communicated and did not meet your expectations. We are also very concerned to hear your comments about the food quality, room condition, and cleanliness. This is certainly not the level of service we aim to provide. Your feedback has been taken very seriously and shared with our management and operations team for immediate review and improvement. Please rest assured that we are working closely with all related departments to address these issues and ensure a better experience for our future guests. Thank you again for your honest feedback. We truly regret that we did not meet your expectations this time and hope we may have another opportunity in the future to restore your confidence in our services. Warm regards, Roxanne

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Amazing views and people

The cruise was really good, the staff was really courteous and the pics of the rooms showed are very accurate to what is in the cruise. A manager was constantly in contact with us for our needs and feedback and was very hospitable. If you are an Indian vegetarian you might want to ask for a Indian vegetarian meal beforehand as otherwise there are no options for the same.

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An enjoyable, quick 24 hours and a great way to see lots of angles of Lan Ha Bay

I found and booked this tour through Le Journey's website on my own, but as soon as I booked I reached out to Ms. Jenna, whose contact was listed on the booking form because I had a question about the transfer. She was very responsive and helpful, and offered plenty of details on the transfer, pickup times, etc which was reassuring because I was picked up from Ninh Binh and wanted to return to Hanoi, including going directly to the airport in Hanoi. She answered all of my questions and even checked in on me after the cruise started. She also arranged for me to receive a birthday cake and have my room decorated, which was very sweet! Excellent customer service, 10/10. The Elegance ship is not quite the amount of luxury that is portrayed in the photos, but it is not poor or lacking either. It just seems a bit tired, which makes sense given that it's fully turned over every 24 hours. My room was also located right underneath the bar, and the music was quite loud, but also there was a group of gests that were more... lively.... than the others so that could have been part of it. The bed was very comfortable, and the room had plenty of space. Everything was clean. The nature of the itinerary makes it so that there is always something to do if you are interested in that. It's a relatively short timeline once you consider the transfer via tender boat out to the ship, and then back the same way in the morning. We also went via tender to the kayaking location and Cat Ba island, but those were pretty short tender rides. The staff were attentive to help off/on the tender each time, and always very helpful and accommodating with any requests in general. One note that I wasn't really aware of when I booked, but the only thing that is included when it comes to meals is the food - no drinks, not even water. My room came with 2 reusable glass bottles of water, and there was a water dispenser in reception to refill them if you wanted. I expected soda/alcohol to be an extra charge like any other place, but when I asked for regular/still water at lunch, I was given a can of water and there was a charge for it at the end of the cruise. The following meals I brought my own water bottle. For the record, I was asked to write a review, but these are my honest thoughts.

Response from the operator: Thank you so much for your incredibly detailed and honest review! I am truly touched by your kind words regarding my assistance. It was my absolute pleasure to help organize your transfers and add those small birthday touches to your room. Knowing that you felt reassured and well-cared for is the best reward I could ask for! 😊 I also want to thank you for your constructive feedback regarding the ship's condition, the noise levels, and the clarity on our beverage policy. Please rest assured that I have shared your comments with our management and technical teams. We are committed to making continuous improvements to ensure our guests have the most comfortable experience possible. It was an honor to serve you, and we hope to welcome you back on one of our cruises in the future! Warmest regards,

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Perfect travel away from the world!

Everything was perfect and planned for perfectly. Starting from pick up till drop off there was no issues and everyone was very helpful. We had the best time!

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