Kualoa Ranch - Horseback Walking Tour

Amazing!!!

Amazing we had a great time, and an excellent guide called Belinda. Very professional horse 🐎 woman. Horses were great. Also water available for them on our ride, and photos 📸 taken by our guide. Also we were weighed before given our horse 🐎 to ride, I thought was good so the horse was not put under pressure carrying to much weight for its size. I rode a beautiful gelding named Paniolo meaning Hawaiian cowboy 🤠. Very well trained horse 🐎 great temperament.

via Tripadvisor

Book it!

Great Experience. Summer was a great guide, incredible views and cool way to see the ranch. Make sure you wear shoes, does not say this on the online booking! Horses were great and safe! Would do it again!

via Viator

First experience

Amazing! Riding Gotham was so fun, and our tour guide was great and friendly and made our first experience so smooth!

via Viator

Discrimination during a horseback riding tour at Kualoa Ranch

Overall, the tour itself met my expectations, but the guide’s attitude toward me left me feeling very uncomfortable. 1. During the photo stop When everyone stopped to take pictures, she only asked me whether I wanted photos. She didn’t ask anyone else. Then she asked if I had an iPhone. I said yes, and she replied, “Oh, then I can AirDrop them to you.” For everyone else, however, she enthusiastically took their photos without asking what kind of phone they had or whether AirDrop would work. The way she treated me felt noticeably different. 2. At the end of the tour When we got back to the gate, I knew she was going to AirDrop the photos, so I immediately turned on AirDrop and stood about half a meter in front of her. Everyone else was standing farther away than I was. She went through the AirDrop list, asked whose name was whose, and sent the photos to each person one by one—except me. Then she said, “If people all get their photos, then you are good to go.” I looked at her in shock and said, “You don’t even ask me.” She replied that it was because she hadn’t gotten to my photos yet. I was like, “Then why would you say, ‘If everyone got their photos, you’re good to go’?” I had turned on AirDrop the moment we walked in, so she should have seen my name and asked me much earlier. In the end, she simply sent me my photos without apologizing. The tour ended a little after 4 p.m., and since it was almost the end of the workday, there weren’t many people at the front desk. They asked me to send an email instead, but I told them I wanted to report this directly to the guide’s manager. Her manager, a young guy, was very nice. He listened to everything I had to say and told me he would report it to his supervisor the next day and call me with an update. The guide’s name was Jess (I’m not 100% sure about the spelling), and the tour was from 2:00–4:00 p.m. To this day, I still don’t know why she treated me that way. I don’t know whether it was racial discrimination, gender discrimination, discrimination against solo riders, or something else. But as a paying customer, I don’t think anyone should be treated that way.

Response from the operator: Aloha, Mahalo for taking the time to share such a detailed account of your experience. We’re truly sorry that, despite enjoying the horseback riding tour itself, your interactions with our guide left you feeling singled out and uncomfortable. We take concerns about unequal or discriminatory treatment very seriously. Regardless of intent, we understand how the differences you experienced during the photo-taking and AirDrop process could have left you feeling excluded and questioning why you were treated differently from other guests. Every guest deserves to be treated with courtesy, respect, and the spirit of aloha. We also appreciate that you brought your concerns to a manager while you were still at the ranch. We will share the details you provided, including the approximate tour time and the guide’s name, with the appropriate management team for further review. If you have not yet received an update regarding your report, please contact our Guest Relations team at guestrelations@kualoa.com so we can assist in following up on your concerns. Mahalo for bringing this to our attention. We sincerely regret that this experience affected your visit. With aloha, Kualoa Ranch Guest Relations

via Tripadvisor

Not recommend not professional tour guide

Do not worth it. Came here a couple years ago and it was so much fun for the horse riding and decided to revisit that fun experience this time. However, totally disappointed, the riding routes are not the same and there are so many traffic ongoing inside the valley this time, glad the ranch got revenue but not glad for overall experience. it is not quiet anymore and horses even have to wait several times just to wait for ATV cars. Horseback riding previously helped you to get deep in the valley however, this time their routes are different and there is nothing got introduced and one of the group asked the tour guide what is that why people around that, she said, not sure, then suddenly she seemed remember and that is the only place got introduced. Might rate this horseback riding five star for the previous tour but not this time. Since you might get more time in the valley if you choose other activities.

Response from the operator: Aloha, Mahalo for taking the time to share your feedback and for returning to Kualoa Ranch. We're sorry to hear that your recent horseback riding experience did not live up to the positive memories from your previous visit. We understand your disappointment regarding the changes to the riding route, the increased activity within the valley, and your expectations for a more immersive and informative experience. We also regret that the tour commentary did not meet your expectations and that you left feeling the experience lacked the quality you had hoped for. Your feedback is valuable to us and will be shared with the appropriate teams as we continue to evaluate and improve our guest experience. If you would like to discuss your visit further, please contact our Guest Relations team at guestrelations@kualoa.com with your reservation details. Mahalo for your feedback, and we appreciate you giving us the opportunity to welcome you back. With aloha, Kualoa Ranch Guest Relations

via Tripadvisor