Kraków to Zakopane Private Luxury Tour

SCAM DONT BOOK

THIS TRIP IS A SCAM DO NOT BOOK IT!! I voiced my concens twice to TripAdvisor as I knew something was off but they reassured me it was all legitimate. Tried to contact the tour operator on multiple occasions via email phone and via TripAdvisor. Had absolutely no luck. £686 took from my account, and they never arrived. We were a group of 9 people standing waiting on the street from 7.45am. When I called the tour operator, all I got was a man coughing and then silence. I then called TripAdvisor, who said they will mark my trip as a no show and request a refund from the tour operator. Good luck with that they don't answer phone calls or emails Prior to the trip I contacted TripAdvisor 3 times and 3 times I was told they could not reach the tour operator by phone but would email them . I'm still waiting on a response Ended up having to rebook via get your guide . I received an instant confirmation and tickets. Then a watsapp confirming all the details pick up point contact number etc so my advice is to use them. I however have had to pay for the same trip twice while I wait for my refund ( which to be honest I'm not very optimistic about

via Tripadvisor

Terrible organization, planning, and communication

This tour was completely disorganized and not at all as described in the listing. We booked this private experience expecting a thoughtful, guided cultural journey with six unique stops and clear communication. What we got was confusing, rushed, and incredibly frustrating. We never visited the first two advertised towns—Chochołów and Witów. Instead of the promised cultural Oscypek cheese tasting, we stopped at a roadside stand, though we were told it was Witow, you can clearly see how very far we were from that location in the screen shot. This was very was underwhelming and not what we paid for. We received no advance communication about what to bring, despite me asking the night before for additional information as you can see in the screen shot. We then had to buy towels and water shoes for the spa on-site for the thermal baths. There was no guided commentary. We were simply driven and dropped off with no explanations, no cultural or historical context, and no sense of flow. This was supposed to be a private, premium tour, and we were left to fend for ourselves. The day was poorly timed. We arrived at some locations too early, meaning we couldn't eat lunch where expected, and many shops were still closed, and had to choose between food or continuing the tour. We were offered additional time in Zakapone, but at the cost of other stops. (Which we didn’t get to go to anyways.) Our driver hadn’t even been given the itinerary and had me send it to him. He was confused and unprepared. We were told in advance that he would "know everything"—but he didn’t. You can tell he was expecting to simply be a driver, not a tour guide. We were told we had to purchase our own tickets for the funicular and spa upon arrival, though it was supposed to be included in the price. Although the tickets were eventually purchased, it was only after considerable confusion and stress, both for us and for the driver. We were offered a free airport transfer as an apology, but we already had a taxi booked for less than $10 USD, making the gesture unhelpful. To be clear: our driver, Michael, was incredibly kind and did his best to make the experience better. This was not his fault—it was the tour company’s failure to prepare him or us for what should have been a relaxing and cultural day. The day I was most looking forward to on my trip and ended up being a total bust. I say this with empathy, as we were told our original driver had an accident and that our new driver hadn’t gotten the full schedule which is why there were errors— however, despite our asking for information, there was no communication, no updated itinerary for us, and all in all felt as though they were making excuses for their poor execution and planning. I do not recommend booking this tour unless major changes are made in how it's organized and delivered. We paid for a private, curated experience and got confusion, poor planning, and minimal value in return.

via Viator

5 stars.

Amazing service, new what they were talking about and drove us everywhere we needed to go. Very friendly and co-operative.

via Tripadvisor

Tour to Auschwitz-birkenau and Zakopane

Recently went on both trips to Auschwitz-birkenau with Ernest, and another to Zakopane with bartek both drivers were absolutely incredible with knowledge on both places. Also making us feel in luxury for a long drive. Would highly recommend taking a tour with these guys as we had such a remarkable time with both drivers

via Tripadvisor

Trip to Aushwitz/Zakopane from Krakow

Went on a trip with Bartek to Zakopane today and Ernest to Aushwitz the day before, both trips were amazing and both Bartek and Ernest were really great. Would definitely recommend going with these guys if you are considering these trips they treated us very well and had a great time.

Response from the operator: Thank you, hope to see you again!

via Tripadvisor