Konoko Falls and Tropical Garden Tour from Ocho Rios

Stunning location let down by security & service issues

Konoko Falls has so much potential. The natural setting is a real gem — lush, scenic, and peaceful. We had a wonderful time for most of our visit and the phone team who handled our booking was superb. Sadly, the experience fell apart. In-person customer service was inconsistent, with some staff interactions that were poor. Most seriously, our group experienced a mishap that left a bad taste in our mouths with security. This place could be 5 stars with some work. Until then, I can only recommend with caution: enjoy the beauty, but remain very vigilant.

Response from the operator: Thank you for taking the time to share your experience. We're pleased to hear you enjoyed the natural beauty of Konoko Falls and Tropical Garden and that our reservations team provided you with excellent service. We're genuinely sorry to learn that your visit was affected by inconsistent customer service at the attraction and, in particular, by the incident involving security. While these aspects are managed by the attraction itself and are outside of El Sol Vida's direct control, we understand how they can significantly impact the overall experience. Your feedback is valuable, and with your permission we would be happy to share it with the attraction's management, as constructive comments like yours help encourage improvements. We appreciate your balanced review and hope to have the opportunity to provide you with another memorable Jamaican experience in the future.

via Tripadvisor

Thanks, Kenroy and Naldi

We weren't sure we could get up the falls, but the grio is better than you expect, there are some footholds cut at strategic places, and most importantly, our guide Kenroy helped us any time we needed. Naldi was our guide on the trail and he knows a lot.

via Tripadvisor

Super fun

During our vacation we decided to take a tour of Konoko Falls and garden. We learned about the indigenous animals and plants of the island. The falls was a bit intimidating. We had to walk down a lot of stairs to get to the bottom. We were accompanied by three young strong and amusing guides that made the journey go by smoothly. I wouldn’t have made it up without them.

via Tripadvisor

Best secret in Ocho & thank you Kenroy

We have visited Ocho many times and have visited every attraction in the area - Konoko is, by far, our new favorite. It’s better and must less crowded than Dunns with much more to see and experience (the animals are amazing!) with more attentive guides.we BSCI ally had the gardens and falls to ourselves, and took all the time we wanted! The gardens, animals, and falls are worth every minute and every penny. April and Kenroy were wonderful guides! If you see Kenroy, please tell him thank you from his Minnesota friends. My son hurt himself at the falls (his fault, not the falls which are very safe) but Kenroy was EXTREMELY attentive, caring, and patient. He got a nurse and stayed with us all the way through our departure. Any other guide would have rushed to be a guide for the next family once we got to the nurse, but not Kenroy. His caring and attentiveness were so greatly appreciated, we were completely impressed. We are grateful and can’t wait to return!

via Tripadvisor

Best experience!

This was nothing short of amazing! Kenroy was a great guide. I regret not putting money in our things to tip him. He not only helped us during the climb but he made sure to take photos of our experience with our phones. Thanks Kenroy!

via Tripadvisor