Icefields Parkway, Peyto Lake, Bow Lake & Columbia Icefield

性價比最高的併團!

性價比最高的併團!當天只有14位團員,領導Kan Ma是香港人,全程都可以三語廣播,帶着老人家也不怕聽不懂。 因為我住Banff,1120才在酒店出發,特別注意的是網站上面只有固定酒店可選, 但領隊其實前一天就會whatsapp你,你跟他說 pick up跟drop off在哪裡就行,不同的pick up跟 drop off也可以,比加Calgary pick up,Banff drop off。 這個團的snowcoach是另外加購,官方網站寫要14天前預訂,我猜是怕沒位置,什麼服務供應商也是pursuit的票,因為領隊當天控制時間,也不好自己訂,而且服務供應商的價錢還便宜一點。我們是1645的snowcoach,之前會先去其實湖看看eg Bow Lake,本來這團是不含skywalk(時間不容許,本身pursuit的票就有 skywalk),但它的shuttle完了snowcoach之後就自動帶了我們去skywalk,意外驚喜!後來問領隊,pursuit的安排本來就混亂,有時候會這樣, 只是苦了領隊多等了我們快一小時,最後我們 2200才回到Banff,如果是Calgary大概要0000......

via Tripadvisor

Bad tour - Make sure Westar tour guide can speak english well, our guide could speak Chinese but not English.

Viator tour partner: - Westar Travel Ltd.. July 3, 2024 - Guide: QiuShi Lu (Daryl) - Viator Confirmation number: 1526964053 - Viator Booking reference number: 1141631577 - joyce@westartravel.ca - Make sure Westar tour guide can speak english well, our guide could speak Chinese but not English. 1. The tour got us to the glacier too-late, we missed the Bus that is suppose to take us to the glacier point. - The whole point of going to the Columbia icefield was to get on the glacier to see it up close. - Instead we had to see from nearly 2 miles away. The tour guide was not willing to wait for us to take a later bus since it would delay his return schedule. 2. The tour guide knew some of the people on the tour had tickets for the Icefied bus, he did not tell the rest of us. As a result we had a group of people who were simply stranded at the bus-station. - When I asked him about this problem, he claims he told us to book- online but we never heard him say this. - Asking if we had tickets for the icefield bus should have been the FIRST thing he should have confirmed.. 4. The tour guide was a good driver & nice person but he barely spoke english. - We could barely understand what he was saying, we understood about at the most 25% of what he said. - He did however seem to speak good chinese, & was communicating with the chinese people on the tour. 5. Bottom line the important thing is that we did not get a chance to explore the Columbia Icefield.... 6. Please refund the cost of the tour for the 3 of us...

Response from the operator: Thank you for your detailed feedback. We apologize for the issues you experienced during the tour. I suggest that you carefully review our product information before booking. We recommend contacting us at least 7 days in advance to book activities at the Icefield. The tour schedule is fixed and arranged in advance, so the driver and other guests cannot wait indefinitely. Lastly, there were non-Chinese-speaking guests on your tour, and our guide did communicate with them as well. However, we value your feedback and will work to improve the overall level of our guides. Thank you for your understanding.

via Tripadvisor

Bad tour Columbia icefield.

Bad tour overall across many items. Viator tour: - Westar Travel Ltd.. - Guide: QiuShi Lu (Daryl) - Viator Confirmation number: 1526964053 - Viator Booking reference number: 1141631577 1. The tour got us to the glacier too-late, we missed the Bus that is suppose to take us to the glacier point. - The whole point of going to the Columbia icefield was to get on the glacier to see it up close. - Instead we had to see from nearly 2 miles away. The tour guide was not willing to wait for us to take a later bus since it would delay his return schedule. 2. The tour guide knew some of the people on the tour had tickets for the Icefied bus, he did not tell the rest of us. As a result we had a group of people who were simply stranded at the bus-station. - When I asked him about this problem, he claims he told us to book- online but we never heard him say this. - Asking if we had tickets for the icefield bus should have been the FIRST thing he should have confirmed.. 4. The tour guide was a good driver & nice person but he barely spoke english. - We could barely understand what he was saying, we understood about at the most 25% of what he said. - He did however seem to speak good chinese, & was communicating with the chinese people on the tour. 5. Bottom line the important thing is that we did not get a chance to explore the Columbia Icefield.... 6. Please refund the cost of the tour for the 3 of us...

Response from the operator: Thank you for your detailed feedback. We regret that your experience did not meet your expectations. Based on our booking records, you haven't pre-book the group activity in advance, which our sales team had been informed your in May; However, your individual booking can't match the group schedule, leading this unexpected experience. For future bookings, we would love to share our experience with you for all Rockies' resource, as this destination is so popular and has very limited availability. We encourage guests to book tickets in advance to avoid any inconvenience. We still appreciate your comments and will improve our services. Thank you.

via Viator

Horrible bus driver

Firstly, we did do all the activities on time, but the journey was just horrible. I have never seen such a reckless driver, for a personal vehicle or driving a bus with 20 or so people on board. He cut in and out lanes and even crossing the solid line on his side. Honking and cursing everyone who was in his way. At some point, he was at least 40 km/hr over the limit. On the return trip, we stopped at the town of Banff and while we were waiting for other customers to unload, another fellow bus driver caught up and complaining him cutting him off and he just joke about it. We end up at the same location so what's the point of such reckless driving. It might be because of this abusive use of the vehicle, about 50 km from the airport when we return, there was a loud cranking noise underneath the car. After a few minutes of inspection, he decided to keep going at half of the speed, ironically. It has to be the longest 40 minutes of my life and probably also true for the rest of the 20 passengers. With the company logo on the side of the vehicle, it cannot be good for the reputation.

Response from the operator: Dear Valued customer, We want to begin by extending our sincerest apologies for the distressing experience you encountered during your recent journey with us. Your feedback is invaluable to us, and we take your concerns very seriously. The behavior you described exhibited by our driver is completely unacceptable and falls far short of the professional standards we uphold. We truly agree that such actions not only compromise the safety of our passengers but also tarnish our reputation. Furthermore, regarding the mechanical issue you encountered, we deeply regret any inconvenience it caused. The driver’s decision to continue at reduced speed, while intended to ensure your safety, clearly did not contribute to a comfortable journey. Rest assured, we have discussed the issues with our fleet team and taken immediate action to investigate this matter thoroughly. Our driver's conduct will be addressed with the utmost seriousness, and appropriate measures will be taken to prevent any recurrence of such behavior. Furthermore, we will conduct a comprehensive inspection of the vehicle involved to ensure it is in optimal condition for future journeys. Once again, we deeply apologize for the distress you experienced, and we are committed to making the necessary improvements to prevent such incidents from happening again in the future. We value your feedback and your trust in us, and we hope to have the opportunity to regain your confidence in our services. Please feel free to reach out to us if you have any additional comments or concerns. Your satisfaction remains our top priority, and we thank you for bringing this matter to our attention.

via Tripadvisor

Wonderful experience, Icefield

I'd like to express my utmost appreciation for our tour guide, Ray! Throughout the entire journey, he displayed outstanding leadership and expertise, making the trip an absolutely unforgettable experience for all of us. Ray's deep passion for the destinations we visited was evident in how he enthusiastically shared captivating stories and historical anecdotes. His warm and approachable nature created a friendly and inviting atmosphere for everyone. Ray's meticulous attention to detail and flawless organization ensured that we made the most of our time at each attraction without feeling rushed. His unwavering commitment to ensuring everyone had a fantastic time was truly commendable. We couldn't have asked for a better guide! Thank you, Ray, for your exceptional efforts and for making this adventure an extraordinary one for all of us! p.s. A bottle of water and luggage tag

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