Humantay Lake Full Day Cusco

An incredible experience

I really had an incredible experience with this agency, the service was excellent, they were always looking out for me. The experience with this agency was truly the best. I recommend it

via Tripadvisor (translated)

Incredible Experience

An amazing experience, the place is beautiful, it is worth knowing, they were super friendly and super attentive always on the lookout and supported me as I brought a bit of difficulty walking 💓 definitely recommend them and I hope to return again

Response from the operator: Muchas Gracias por ser parte de su increíble aventura y vuelvan pronto que los estaremos esperando.

via Tripadvisor (translated)

Of the best

The Service of Peru Andes Top unbeatable, beginning with the punctual transport in the early hours, at approximately 4 am, until the arrival at the breakfast point, unbeatable food, the omelette of the best, also attended us with local drinks to placate the sea of high; later the guide to the summit and very methodical lagoon, assisted the friends who could not carry their luggage, and the buffet lunch also very good back.

Response from the operator: Muchisimas Gracias Hector por dejarnos tu review! Estamos muy complacidos que hayas disfrutado tu tour al lado nuestro! Saludos

via Tripadvisor (translated)

Beautiful place, terrible experience with tour guide

Our tour stared, bad since the beginning, the roads to get there are very bad, and the bus drivers are very unconsidered, they drive like if they are transporting rocks, they don't think they have human beings in those buses, the speed, and pass cars on the curves with precautions. In the other hand our tour guide Christian was just rude and unprofessional, just telling us to hurry, hurry, no time to enjoy the nature or the beauty of the outdoor. My husband been so white skin wanted to put sunscreen in his arms and Christian was just like hurry, hurry, we only have 1 hr and 30 min. to get to the top, don't stop, and waist your time, later in the hike I stop to drink some water and he was telling me not to drink water because I was going to be to heavy. And another opportunity that he had he told me that I didn't know how to hike. They have these poor horses they try to get you to rent for 80.00 Soles one way. So what I see, they try to get you tired to make you pay for that extra service. My experience with this company was not enjoyable that all. Do the tour, but NOT with them.

Response from the operator: Hello, good day, I am very sorry for your bad experience, I would like to know more details of what happened to personally verify what happened since it is not the service we provide to our passengers, could you please support us with the reservation number, please. I reiterate my apologies and I am sure that we will work to continue providing the service that characterizes us, we hope to have the opportunity in some other occasion to be able to bring them together and remedy what happened. Regards.

via Viator

Difficult communications with Peru Andes Top

When I bought my excursion from Peru Andes Top, I had to indicate the name of my hotel. I was in an airbnb, so I wanted to make sure that I could get caught up. After 3 emails, a text, a phone message and some Whatsapp messages, where on each occasion I repeated my contact details and the address of the airbnb, it was only the day before the excursion at 5:44 pm that I was rewritten. I finally got to chat with Max and Edwin. The latter asked me to send him a Google maps of where I am staying. I explained to him that the address I gave him is easily searchable by Google maps without problems. I wasn't equipped to send it to him. The next morning at 4:10 am, day of the excursion, I receive a Whatsapp from the guide or driver who asks me the same information that I had already given by several means and several times to the agency, to Max and Edwin. I am again asked for a print of Google maps, which I was not able to provide. They finally found me anyway. As for the excursion itself, everything went well despite the ugly temperature of the day (rain, fog and snow). It should be noted that contrary to what was stated in the announcement, the level of difficulty is rather medium to difficult, especially as you climb a steep mountain in mud, snow and donkey poop. Once at the lake, the view was not at all as expected, the fog hid the mountain and the lake did not give off the colors it should have seen the absence of sun. Despite this, I have to acknowledge the good work of our guide Nilton, I was the only one of the group who did not speak Spanish fluently and he was able to do bits of it in English. Nilton made sure that all his condoritos were able to get back and forth. Last disappointment, the excursion was supposed to end at everyone's hotels, but we were dumped near downtown Cusco. I lived in San Blas, a good half hour's walk away.

Response from the operator: Good afternoon Sir, First: I am so thankful for your review. Second: That re-questioning is part of our looking process. We have to make sure (more when our costumers are staying in Airbnb) that we completely know where their exact location is. Third: I am so deeply sorry that the weather wasn´t the most proper and placid for your tour. But those external facts are beyond our reach. I wish you could have had better climatic conditions. And last but not least: We pick you up at your hotel, but at the returning, we leave everybody in the same place. It´s part of the conditions that are explicated on the reservation. With no further additions Max.

via Tripadvisor (translated)