Horseback Ride in Las Vegas with Meal

Warning on cancelation and customer service

*Warning* this group is not accommodating to cancellations. Almost all the other groups I read about were accommodating to last minute cancellations. We had a medical emergency. My son had an eye injury and we went to emergency clinic. They advised not to go on the tour. I explained this to the group, and at first it seemed they would kindly refund us due to the incident. They then suggested he go anyway, or leave him behind. I explained he was 8 years old, we are on a family vacation I can't leave him behind. They were unwilling to make any concessions, not even offer half our money back. This is a warning to book with other groups that are not just about the money, and more accommodating. Originally, we chose them due to a 2 hour experience vs, 5. As I mentioned we have 2 small children. I also noticed they do not have many reviews at all. Perhaps a new business. If they keep up this kind of customer care they may not last. Sadly, I have to write this review to warn other customers and families.

via Tripadvisor

A little disappoint

Booked as a group, though they overbooked or something, got separated. Had to take turns so our schedule pushed back around two hours. Booked at 12Pm. Two in the morning on the day we booked they gave me a text message that we have to come an hour early. Of course I couldn’t make it. I told them three minutes is the earliest I can arrive And they separated our group. On the photos, it looked like we were gonna ride a horse at red rock or like amazing place, but it ended up to be in a plain flat desert and nothing really to see and we just did a whole big circle and that’s it. The guide seemed fine. He was nice but compared to the price and what we got. It just wasn’t good.

via Viator

It was a fun experience

We recently went on a horseback riding trip, and I have to say the actual experience at the ranch was fantastic. The ride itself was beautiful — we went during sunset, and it was such a peaceful, memorable experience. The horses were calm and well-trained, and the ranchers were incredibly kind, welcoming, and knowledgeable. They really made us feel comfortable and taken care of once we arrived. That being said, the customer service leading up to the trip was extremely frustrating. There is no way to speak to a live person — everything is handled through text and email. The communication was unclear, and the contracts and waivers felt excessive and stressful. It made the entire booking process feel overwhelming and uncomfortable. We also had a few issues with logistics. Our group had 13 people, and when we arrived, we were told we had to split into two separate rides. While we appreciated that we weren’t charged extra, we were expecting to ride and dine together as a group, which didn’t happen. The food was okay, but not quite what we expected for a “sunset dinner.” Some items, like the ribs and beans, were delicious, and they also served cornbread, corn on the cob, and apple pie. However, we had requested two vegetarian meals in advance, and those were not provided, which left two people in our group without food. Overall, the experience at the ranch itself was wonderful — beautiful setting, great horses, and amazing ranch staff. But the lack of customer service and communication beforehand made the process much more stressful than it needed to be. If they improve their communication experience, I would definitely consider booking this again. But as it stands, the booking process is entirely too stressful and the communication is very unclear.

Response from the operator: Hi, we’re happy that you had a good time. Please do understand that your group was contacted by us multiple times and never specified anything about vegetarian meals to us or on the booking form we need Purchased. It states that when booking your to contact us and let us know that and that never occurred even though we did communicate with you several different times the waivers are standard with all horseback riding companies. They’re gonna have you sign a waiver, especially since your group had children. We did tell you that we could give you a call when we were done with our current clients and you stated that we had answered all your questions already and you didn’t need to talk to us. So I’m sorry that you thought there was lack of communication but from our perspective, it doesn’t seem like there was. As for the booking process, all you have to do was put in how many writers were attending your names and then fill out the waiver and pay so I’m sorry you found that stressful. It’s pretty standard for any activity such as ATV or any other type of outdoor activities would require the same type of information.

via Viator

Best trail ride

Absolutely wonderful and peaceful. Everyone was kind! Kym paired everyone with the perfect horse and was very informative on landscaping, history, etc. I definitely recommend and will taking her other tour next time we come.

via Viator

A don’t miss excursion

Our guide was amazing. Very friendly and knowledgeable and worked really hard to make sure it was an enjoyable excursion. Horses were calm and relaxed, so good for any level of rider. Beautiful sunset!

via Tripadvisor