Hop-on Hop-off City Tour Cancun and Glass-Bottom Submarine

Terrible experience

Bought 3 Tickets for my family , This company is very unprofessional , no bus stop marking around their stops , we took the hotel zone loop halfway to find out they did not ben stop at the beach stops on their maps , no English speaking staff on buss , halfway through our route they stopped at market 28 and came to us and said we can get of the bus and go into the market and the bus will be waiting for us and leave in 30 min again followed by one of the market people speaking english to explain to us , we went into the market for 10 minutes and found that the bus has left , we had to wait wait 2 hours in the heat for the bus to stop at this stop again , we ended up taking a taxi back to our place for an extra $25 us after we paid $40 for 3 tickets , an abselute waist if money and disonest setup , theres a reason why there is almost nobody using this bus , what a pitty because all over the world in other countries we always do the hop on hop off busses as this gives you a quik idea of how the citys are and some history.

Response from the operator: Thank you for your feedback, and we're truly sorry for the inconvenience you experienced. Due to local government regulations, we’re not allowed to mark our stops to avoid adding visual clutter to the city. We understand this can be confusing and are working on improving communication through our staff and maps. We’ll also review the situation at Market 28 with our team to prevent this from happening again.

via Tripadvisor

Fun way to explore Hotel Zone

Came across this hop on hop off tour near the Ado bus terminal in downtown. The loop is from Downtown to Playa Delfines and back. It was a fun to explore the hotel zone in the open bus. The bus leaves every 2 hours from downtown.

via Tripadvisor

Hop on Hop off Cancun Bus and Subsee

The experience of hop on hop off bus tour was worthwhile as an introduction to Canon . The commentary was in Spanish not English. The staff were very helpful and the Translation App on our cell helped with alot with questions. We were unable to do our booked Subsee tour on that day due to bad weather....but it was rebooked to a day that we requested with no problem. The Subsee experience was amazing and the commentary was all in English. Overall the entire experience and tour guides were very helpful and ensured we had an amazing experience. A must do when you are in Cancun.

Response from the operator: We are currently working on the English version for the Hop-on Hop-off bus tour, it will be ready soon. Thank you so much for your comment, we are glad you enjoyed your activity.

via Tripadvisor

Cancun hop on hop off tourist icon tour

The bus was 40 minutes late from main bus terminal departure time. It was ALL in recorded spanis. They could put an English translation since its a recording. Had no idea about stops. I have basic spanish. I'm slow I admit. I picked up words but too quick. I can read signs so that helped. The bus driver just drove. It goes down lagoon side then return journey is on sea side. He did stop on lagoon side at playa delfines. I picked up we could get off and he would pick us up on other side in 15 minutes. That was it no other stops except to drop off a bunch of Mexican folk staying at Hyatt. I then got back to a previous location and asked to be dropped off at Mercado 28. He told that was on way out and no go. It wasn't the on off I expected. At least some translation at the beginning would have been helpful. It definitely only caters to local spanish speakers.

Response from the operator: Hello, we are sorry about the language. For the moment the activity is offered only in Spanish but we are working on the English version, it will be ready very soon. There are 9 stops and the bus arrives at each stop every 2 hours approximately depending on local traffic, it could be some minutes late. We are sorry for the delay. Thank you for leaving a comment.

via Tripadvisor

Affordable experience with great customer service

I really liked this experience and found it completely worth it. Would do again when I come back. It’s such an affordable way to travel up and down the area and it was so fun sitting up top as wind rushed through my hair and I got to see the beautiful city. Though my Spanish is terrible, they did a wonderful job accommodating me and letting me know when to get off. They scheduled my Subsee experience, which itself was a blast as I got to boat across the lagoon and ocean and then see sea life and sculptures underwater. Phenomenal.

Response from the operator: Thank you so much for sharing your experience with others, we are glad that you had a good time and enjoyed your ride. We will be happy to see you again when you come back.

via Tripadvisor