Hidden Gems in Vienna a Private Inner City Walk

Our guide was so very...

Our guide was so very knowledgeable about hidden gems of Vienna. Because we scheduled a private guide for us we went where the larger tour groups were not permitted to go

Response from the operator: Thank you, Pamela, for choosing our Hidden Gems in Vienna private walk. We’re delighted that you enjoyed discovering places larger groups rarely reach — that’s exactly what this experience is designed for. It was a pleasure welcoming you from the new Mandarin Oriental, an ideal starting point for exploring Vienna’s quieter courtyards, lanes, and inner‑city passages. We’re happy to hear that Brigitte’s gentle, off‑the‑beaten‑path route resonated with you, even when only one of the six major highlights — the Stephansdom area — fit your schedule that day. We appreciate your kind words and hope to see you again on a future visit.

via Viator

Great Tour

Walter was extremely responsive before the tour. He also provided some suggestions on various Vienna matters before we arrived. He was timely meeting us at the hotel and very personable and, of course, very knowledgeable about all things Vienna. Overall we had an excellent experience with him.

via Viator

Local Experience in Vienna

Our guide was a local and very knowledgeable about the key sites - he showed us his version of Vienna with historical facts and key hot spots. He was very passionate with the local areas and stories. He highlighted the best restaurants, cafes and where we should spend our time.

Response from the operator: So Shamlis, What was missing?

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Excellent off the tourist track tour

Lovely tour, very knowledgable and we saw lots of hidden gems off the beaten track and we felt privileged to find them with Brigitte

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Be very clear

On our first trip to Vienna, we wanted a guide to introduce us to the city. Having followed this guide on social media and appreciated his helpful posts, we thought he would be most helpful. I mistakenly signed up for the wrong tour but was told the tour could incorporate whatever we wanted. I expressed that we wanted the initial introductory tour in writing. Also that stairs and long walking was very difficult for us. The day of the tour we were a little disorganized, having arrived the day before and rested. The hotel lobby was busy and my friends accompanying us were late. I was not clear and did not remind the guide of my previous request. And so the tour was the one originally booked not the change we requested. The pace of the walking was too fast for myself and our group. We wanted to linger in a church and sit for a bit but the guide hurried us along. Finally we reached St. Stephens and our guide told us to meet him in a cafe down the street when we were done, after a short time. We did not have time to enter the main part of the cathedral or to spend much time there. The cafe was really a saloon where our guide was having a beer and we were invited to have water and use the restrooms, which were all down stairs. With some difficulty we managed to do so. As the tour resumed the guide was clearly irritated with our slower pace and need to rest. We let him know we were not able to complete the tour and he left pointing in the general direction of the subway. We had not yet had an experience using the subway nor signed up for any transit options. We eventually found it and found our way back to the hotel totally exhausted for the better part of the day. This was a disappointing experience for me and my partner and friends as well as a waste of euros. While we appreciated his knowledge, he was not really helpful to us or sensitive to our needs. Just be very clear about which tour you want and you will have a better experience than we did.

Response from the operator: Hello Amy, Thank you for your detailed feedback. I was your guide and remember the tour well (Tue, Sep 30, 2025). I’m sorry for the obvious mismatch – but thank you for sharing the experience to help future guests in planning a tour with our team here in Vienna. Due to the exceptional limitation of your mobility, a walking tour of any kind was the wrong choice, I concede. Although we make our fitness requirement clear in our tour description and only very rarely get misinterpreted – it happened with this tour. Even by shortening as we went and putting in an “emergency break” you requested an abrupt tour end just at the beginning of the Hofburg palace area, which traditionally is the highlight of the tour. You then stated that you will find your way back and there were taxis available too. Yes, our walking tours are themed for 3 hours (there are shorter ones available by other operators.) – and an average of 8.000 steps. Hope you had more pleasant travel experiences with the rest of your tour.

via Viator