Hamburg CARD

Great!

Using all transport systems plus loads of discounts in many places! A must when visiting Hamburg so, I bought it online and for the days I spent there!

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Inexpensive and probably worth investing in if you'll be visiting some tourist sites in Hamburg

This is worth investing in if you'll be doing a few tourist type visits to various places in Hamburg. Don't buy it if you're only using it for travel, it's cheaper to invest in an all day travel ticket.

Response from the operator: Thank you very much for your feedback and for sharing your perspective. We would like to take this opportunity to clarify that the Hamburg CARD is designed primarily as a tourist ticket, not as a public transport–only pass. In addition to unlimited travel on Hamburg’s public transport network, the Hamburg CARD offers discounts of up to 50% on more than 150 attractions and experiences, including museums, harbour cruises, guided tours, and cultural highlights across the city. For visitors who plan to explore Hamburg and enjoy several activities, the Hamburg CARD therefore provides significant added value beyond transportation alone. For guests who only require public transport, a regular day ticket may indeed be the more suitable option. Thank you again for your comment. We appreciate your input and are pleased to support visitors in choosing the ticket that best matches their travel plans.

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Not worth it 😱

We bought the Hamburg Card for 5 days and for us it was a fail. No value for money, not accepted "everywhere" for example at the "Port des Lumières" = no reduction. Besides that we found that the Hamburg Tourist info at the HBF was terrible: unfriendly and rude female person in charge. We speak fluent German, so no language barrier can be the excuse for her nasty, uncaring , not helpful ... attitude. Advice: don't buy the Hamburg Card, but a card for public transport! Check the many discounts you can get without Hamburg Card for example "students, seniors etc" price reductions. Hamburg Card & Hamburg Tourist info HBF = no thank you, Nein Danke, non merci 🙉🙈🙊

Response from the operator: Thank you very much for taking the time to share your experience. We sincerely regret that you were not satisfied with your purchase of the Hamburg CARD. We would like to clarify that Port des Lumières does offer a discount with the Hamburg CARD, and we are very sorry that you experienced difficulties in this regard. Please accept our apologies for any inconvenience this may have caused. Concerning your visit to the Hamburg Tourist Information at the main train station, we are truly sorry if your experience did not meet our service standards. Our colleagues speak English fluently as a second language, and many also speak Spanish and/or French. Should there have been any misunderstanding, we sincerely apologise. The Hamburg CARD is designed as a tourist ticket and offers discounts of up to 50% at more than 150 tourist attractions and experiences across the city. This provides significant added value compared to a standard public transport ticket, especially for visitors who wish to explore Hamburg in depth. Thank you again for your feedback. We take your comments very seriously and use them to continuously improve our services for our guests.

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Not nearly as much use as I expected it to be

I made my first visit to Hamburg in April 2025 to see old friends and tour the city solo. I pre-bought the Hamburg Card online before departing, and had a printout in my pocket and a QR code on the app too. For a 4 day visit it was around $55 (due to the weak Dollar at this date). I got a few Euros discount at each museum I visited, saving me $12. I didn't bother with the dining and tour extras as I was going to events and locations that were not mainstream city center ones. It was very confusing to buy as it kept adding 2 children to the ticket, and I was going solo. For some unknown reason, it adds 2 children to the card regardless of how many people you book for and the price is the same. Quite pointless really, this feature should be removed. I expected to need the card to access the S-Bahn station when I travelled from the airport to my hotel in the city, but there is no need to scan it getting in or out of an S-Bahn station, and there are NO ticket inspectors anywhere on the S-Bahn. In fact, I never had it checked once, so next time I visit Hamburg I won't get one and will simply use the S-Bahn for free. I took S-Bahn journeys multiple times a day, some over an hour each way, and had no need to show it to anyone, day or night, over a long weekend. It wasn't as much use as I thought it would be, but it may suit your travel plans better than it did mine.

Response from the operator: Thank you very much for your detailed feedback. We truly appreciate you taking the time to share your experience. One advantage of the Hamburg CARD for individual travellers is that children are always included free of charge by default. This is a deliberate feature and offers a significant financial benefit, especially for single parents travelling with children. With regard to public transport in Hamburg, tickets are not scanned when entering stations. However, a valid ticket is always required when using buses and trains. Ticket inspections take place very regularly, and travelling without a valid ticket results in a penalty fare of €60 per person. For this reason, we strongly advise against travelling without a valid ticket. Thank you again for your feedback. We value your comments and use them to continuously improve both our products and the information we provide to our guests.

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Waste of money for seniors.

Absolutely useless for seniors who get the same discounts without the card in most places. We were not able to use it at all so a complete waste of money. Also the app is hard to negotiate and unclear.

Response from the operator: Thank you very much for your honest feedback. We are sorry to hear that the Hamburg CARD did not meet your expectations and that you were unable to benefit from it during your stay. You are right that many attractions offer senior discounts independently, and in such cases the Hamburg CARD may not always provide additional savings. As a tourist ticket, its main value unfolds when several attractions, experiences or services included in the programme are used. We also regret that you found the app difficult to navigate. Your comment is very helpful and will be passed on, as we are continuously working to make the app clearer and more user-friendly for all age groups. Thank you again for sharing your experience. Feedback like yours helps us improve our services and better inform our guests so they can choose the option that best suits their travel plans.

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