Guided tour Alcazar de los Reyes Cristianos

Alcazar of the Christian Kings in Cordoba

From the outside, the Alcázar of the Christian Kings looks like a medieval castle from the movies, with tall towers and imposing walls. Inside, however, the atmosphere changes completely: huge gardens, fountains, orange trees, and that pleasant air of a leisurely stroll. To think that this place has already received kings, queens, soldiers... and even Christopher Columbus, who appeared there to try to convince the Catholic Monarchs to embark on his famous voyage. One of the most curious corners are the old Mudéjar-style baths. Mudéjar is the style created by Muslim artisans who continued working in Christian territories, mixing Arabic arches, geometric designs, and soft light with Christian architecture. This style appears a lot in the baths because they followed the tradition of the ancient Arabian baths, and the Muslim artisans mastered this type of construction very well. Therefore, the Mudéjar touch is even more evident there. In the end, the Alcázar is this: a castle on the outside, an oasis on the inside, and a meeting of cultures that transforms the visit into something light, beautiful, and full of history. The tip is to buy tickets in advance because the visit is intense and there is still a queue to enter. And the recommendation is to bring a handkerchief to avoid any surprises.

via Tripadvisor (translated)

Refund my payment

1.641 Hello. Having time, I answer the question related to the tour inside the ALCAZAR in Cordoba. It is a fake and a theft. I paid 48 euros (2 people) to the VIATOR company, for a guided tour inside the ALCAZAR Cordoba, May 30, 2026. The day before the tour, I received a message informing me that the ALCAZAR palace was closed (in fact, it had been closed for a long time and will remain closed for renovations in June) and they propose a walk along the outer walls. My refusal was mentioned in the response "I am interested ONLY in this tour", meaning I am ONLY interested in the paid tour and not in another alternative. I did not receive any response to my refusal and on May 30 I showed up at the meeting point to confirm my refusal. The guide Montse from TourOmeya had a phone call at the company and told me that everything was fine and the payment of 48 euros would be refunded. In the afternoon of the same day, I received a message from TourOmeya announcing that I would NOT receive the payment because they interpreted my answer as an agreement for the walk by the walls. Obviously, I replied that "ONLY" in my answer means my lack of interest in the alternative, as long as I paid for a tour inside ALCAZAR. Therefore, do not hire visits etc with local companies in Cordoba, especially TourOmeya, who steal from you. I have tried several times to contact VIATOR, but it is impossible for me. I will continue to demand my rights, which are correct. It is about PRINCIPLE and SERIOUSNESS. For confirmation, my reservation had no. 1785414805.

Response from the operator: MADAM I don’t need to write to you as much as you have, because quite simply, what you’re saying is a LIE. Best regards

via Viator

Negative experience

The tour operator informed me of the cancellation of the visit to the Alcazar of Cordoba on May 30, shortly before the 24-hour deadline for cancellation, offering an alternative visit, which I declined. On the morning of May 30, I was informed that I had to handle the cancellation myself: of course, the Viator website did not accept the cancellation of the reservation before the scheduled time for the visit. The tour operator acted in its own interest, pocketing the cost of the reservation, but did not protect that of the customer.

Response from the operator: Buongiorno Ha provato a annullare l'ordine? Oppure non ha fatto nulla? Può mostrarmi la procedura di annullamento con il rifiuto del rimborso? PERCHÉ CHI NON HA VOLUTO PARTECIPARE AL TOUR ALTERNATIVO HA ANNULLATO LA PRENOTAZIONE E HA RICEVUTO IL RIMBORSO. Stavamo parlando su WhatsApp. Mi stupisce moltissimo che lei abbia effettuato una cancellazione senza rimborso senza dirmi nulla su WhatsApp. Ma è davvero facile lasciare un commento senza che lei mi abbia detto assolutamente nulla prima.

via Viator (translated)

Highly recommend; we will contact them again.

Very positive experience. We advise them to contact us as they are close to their clients and available to help us.

via Viator (translated)