Guided eBike Tour 'Ride to the Sky'

Queenstown e-biking at it's finest

My wife and I enjoyed a wonderful day of e-bike riding around the Queenstown area. It was our first time riding e-bikes. Shay, 5 stars, did a fantastic job of teaching us the basics and then the finer points. In addition, Shay also does an incredible job with taking pictures and videos throughout the day. My wife loved that! Can't wait to see the finished products. We could not asked for a better day or experience while we were in Queenstown. We highly recommend Shay and his team to e-bikers of all levels!

via Tripadvisor

Requested documentation, no meaningful solution — disappointing customer service

This is a long overdue review about customer service and handling of an emergency cancellation, not the tour experience. I had an emergency to fly out about 12 hours before my tour and couldn’t attend, so I contacted the company immediately. They replied asking me to email a screenshot of my flight ticket and suggested flights weren’t operating based on their own experience at the airport. I sent the screenshot as requested, but then I was told the cancellation policy is 24 hours and no exception was offered. I understand policies exist, but I don’t understand the purpose of requesting personal documentation if the outcome is fixed regardless. The communication felt more like my integrity was being questioned rather than handled with empathy and clear options (credit/reschedule, etc.). The communication and customer service came across as distrustful rather than helpful even with official documentation. Again, this review is not intended for the tour content itself, but rather about how this agency handled the situation. Wishing you continued success in the future.

Response from the operator: Dear Krystal, We are sorry you feel this way and was holding it for over 2 years. Your tour was scheduled in October, 2023. Despite the policy we were willing to help you and make a refund, therefore asked for a ticket screenshot, communicating at night. Unfortunately, in the morning on the tour date there was no available for us option on Viator to cancel the tour. Since then the platform has updated and customers can request cancellations through the platform, and we will receive an email from the platform, where we can accept the cancellation. With respect, Ride to the Sky team

via Tripadvisor

WOW. Awesome MTB Experience.

Awesome experience to do in Queenstown. Shay is a fantastic guide who communicates well with his clients, has great teaching skills for biking, has access to private land to bike on, has great eBike equipment, is an excellent photographer to capture your adventure, what else is needed to say. The eBikes make easy work of the big climb to the sky. The views are amazing. Thank you Shay for an wonderful day. Made our trip to Queenstown worthwhile.

via Tripadvisor

Stunning bike ride

Had a fabulous time! There were only 4 of us on the tour, which made for an intimate experience. Incredible views the whole way. Hope to return for a different tour!

Response from the operator: Thank you very much for the review 🙏

via Tripadvisor

Queenstown by E-Mountain Bike

We had an incredible e-mountain bike tour with Shay! I can’t recommend highly enough the incredible experience that you will have with Shay and his Ride to the Sky team in Queenstown, NZ. The topography in Queenstown is amazing, and seeing it while peddling through the mountains and around the lake is breathtaking! The equipment was top notch, and Shay was an awesome guide! If you aren’t a competent bike rider, the experience may be intimidating. By the end of the trip, we had a new friend in Shay!

Response from the operator: Thank you Fred, mission accomplished 🤟🤟

via Viator