Group Tour of Moalboal Sardines Run & Kawasan Canyoneering

The unwanted customer.

The partners they have are great and provide all the services as described. However the company / provider who drove us not so much. The driver was 1 hour late and had a bottle of urine in a plastic water bottle rolling around in the truck up and down before somebody pointed it out. He picked up friends on the way back just to drop them off at their homes while making a couple stops to shop with them. After that he dropped us off at the shopping center to find our own way home. He never really said anything during the whole 16 hours we were all together. No breathing or guidance and nobody knew what to do. t I've never experienced anything like it. Since this was a really small minivan with no leg room at all i ask for the front seat but that was reserved for his friend. I can't describe how rude he was.

via Viator

Starts really early but...

Starts really early but definitely worth the experience! Canyoneering was with Smile tours (there’s other canyoneering companies) but definitely enjoyed Smile and my two guides Arnado and John Clifford! They were entertaining throughout and made sure I was safe! And if you want to zip line, you can also do it here (and save trekking for 45 mins).The sardine run was also very fascinating even though it started raining pretty hard, the activity can still continue (since you’re wet already). You’ll also see turtles. The driver, Aldren, was definitely good at getting us to each activity safe and efficiently. The only slight negative was that the drop off afterwards is at a mall (which makes sense since you could be in a group staying from all over the city)

Response from the operator: Dear valued guest, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the canyoneering adventure and the Moalboal sardine run — even with the rain! It's great to know that our partner guides from Smile Tours, especially Arnado and John Clifford, made the activity both fun and safe for you. We’ll be sure to pass along your kind words to them. We’re also happy to hear that the optional zipline and turtle sightings added even more excitement to your day. And of course, a big thank you for recognizing Aldren’s efforts — we take pride in having professional and reliable drivers to ensure smooth transitions throughout the tour. We appreciate your understanding regarding the group drop-off at the mall. As you mentioned, with guests coming from various locations, it serves as a central and convenient point. That said, your feedback is noted and helps us continue improving. We hope to welcome you again for more memorable adventures in Cebu! Warm regards, Love from the Blu Range Team

via Viator

Unforgettable experience!!!

The tour is indescribably beautiful!!!! Not entirely unsportsmanlike, though. You climb over the rocks in a mountain river, overcome obstacles and then jump off the cliffs into the water. You can choose yourself whether to jump from 2m, 5m or 10m rocks. It was an unforgettable experience!!!! The water is beautifully warm and you are right in the rainforest. I would definitely do it again!!! Yes, and watching the turtles beforehand is also an unforgettable experience!!!

Response from the operator: Dear Valued Guest, Thank you for your wonderful and enthusiastic review of our Moalboal Sardines Run & Kawasan Falls Canyoneering Group Tour! We're delighted that you enjoyed both the exciting challenges of the river course - from rock climbing to cliff jumping at various heights - and the unique experience of turtle watching. The warm waters and rainforest setting truly make this experience special, and your enthusiasm about wanting to do it again is the best compliment we could receive. We hope to see you again next time... Warmest regards!

via Tripadvisor (translated)

Brilliant canyoning, but the transportation was with no pleasure.

The trip consisted of two parts: diving among corals with sardines (1) and canyoning (2). The canyoning was absolutely brilliant, with knowledgeable and caring guides (I really appreciate them, great guys), very worth it, it was a wonderful day, one of the best of my trip to Cebu. However, diving among the corals did not leave a pleasant impression: the guides paid maximum attention only to those who bought a Go-Pro, the corals themselves were absolutely uninteresting and colorless, the car arrived at an unsightly parking lot in the village, surrounded by impressive heaps of garbage and roaming chickens. The transport: a minivan, packed to capacity with 13 passengers, including a small child. I was the only one from Viator; the rest, apparently, took a tour from local agencies; then only five out of 13 went canyoning (that is, was there any reason to combine two groups, even for the sake of saving money?!). The journey from the hotel and the journey back to Cebu (more than 2 hours each) was, to tell the truth, uncomfortable due to the overcrowded car, the legs were numb, there was nowhere to really put the things, getting into and out of the car was very uncomfortable. On the way back, the driver dropped everyone off at a shopping center near the Radisson hotel and the cargo port, which was unexpected for everyone and rather inconvenient. Only the canyoning guides spoke English properly (many thanks to them again!); the driver’s English was only two or three phrases; local passengers from our group had to translate and explain the necessary details to me.

Response from the operator: Dear Sir Vlad, thank you for sharing your experience with us. We are thrilled to hear that you had a brilliant time during the canyoneering portion of the tour, and we will pass along your compliments to our guides. We sincerely apologize for the disappointment you experienced during the Moalboal Sardines Run and the transportation aspects of the tour. We will review our procedures to ensure that all participants receive equal attention and work on improving the comfort and efficiency of our transfers. We also apologize for any confusion or difficulty in communication due to the language barrier. We will address this issue by providing additional language training to our staff. Your feedback is invaluable in helping us enhance our services. Despite the issues you encountered, we hope that the canyoneering experience left you with some wonderful memories of your trip to Cebu. If there is anything else we can do to make things right, please don't hesitate to reach out to us. Warmest regards, Hannah

via Viator

Highlight of my Holiday in Cebu

The adventure was amazing and it was highlight of my holiday in Cebu. The Blu Range tour was very helpful organising my tour in a short notice,Ms Hanna and her staff (Leye) always available to help and answer all questions and provide me with good option, I’m happy to recommend Blu Range tour to anyone .

Response from the operator: Dear Sir Rey, Thank you so much for taking the time to share your wonderful experience with Blu Range Tours. We are overjoyed to hear that the adventure tour was the highlight of your holiday in Cebu. It brings us great happiness to know that our team were able to provide you with excellent service in organizing your tour on short notice. Your kind recommendation means the world to us, as we strive to create unforgettable experiences for every guest. Reviews like yours motivate us to continue delivering our best efforts in making each tour special. We cannot wait to welcome you back to create more amazing memories in the future. Thank you again for your valued patronage and for spreading the word about Blu Range Tours. Warmest regards, Hannah & The Blu Range Tours Team

via Tripadvisor