Golden Bridge trip and buffet lunch in the Bana Hills in Da Nang city

TOTAL UNADULTERATED MADNESS

We've been here before. It's OK for families to take selfies and, if the weather's warm and clear, even a old skeptic like me will put up with it. This year, 2024, we made the big mistake of going in December. I HAVE ADVISE FOR THOSE THAT WISH TO CHALLENGE THE ELEMENTS 2000M UP A MOUNTAIN IN DA NANG'S RAINY SEASON....... DON'T!!!!!! I've spent two years of my life skiing, and know about coldness; so wrapped in three layers and a good waterproof and this wasn't enough. It was raining non stop and foggy; you couldn't get around. The maps are useless, there's a shortage of staff for information, and, as much as we tried, we couldn't find the pretty flower beds and interesting statues, the photos of which grace my phone from two or three years ago. This place is full of overpriced food shops and stalls and shops selling nicknacks that no-one with a braincell would want to buy. So we floundered around the French sector, relieved to find the fanfare area to get out of the rain (even the dodgem cars and a 3D cinema came as a relief). So, we three, did the highly overrated bridge and took the cable car back, some đ2,850,000 poorer. I refrained from the international buffet, as in my previous experience I found it to total hassle, both in finding somewhere to sit and then finding anything particularly flavoursome (apart from the beef stew!). The day then regressed further as we came by motorbike, and had to endure an hour's torrential rain on the ride back to DA Nang. Sorry to be such gloom and doom. I'm wondering if some of these other reviwers went to the same Bana Hill!!.

Response from the operator: Thank you so much for taking the time to share your honest feedback about your recent visit to Ba Na Hills. We truly appreciate your comments, as they help us understand our visitors' experiences and continue to improve where we can.We're genuinely sorry to hear that the weather made your trip so challenging—December can indeed bring heavy rain and fog during Da Nang's rainy season, which is unfortunately beyond our control. It sounds like it turned what could have been a magical day into a frustrating one, and we completely understand your disappointment, especially after braving the elements on a motorbike ride back.We hope you'll consider giving us another chance in a drier season, like spring or summer, when the clear skies and milder temperatures allow the flower gardens, statues, and all our attractions to shine. Your insights on navigation, staffing, and amenities are noted, and we'll work on enhancing those aspects to make future visits smoother for everyone.Thank you again for your review—we value every perspective and wish you warmer adventures ahead!Warm regards, All team!

via Tripadvisor

Great Bana Hills Experience

This whole experience is a must to everyone visiting Da Nang. As they say: A visit to Da Nang is not complete without having to visit Bana Hills. The tour guide was very accommodating and nice but had to admit that speaking english for him was a handicap. It was hard to understand what he was saying but overall did a very nice job being a tour guide. He thought of making ways and means on how we can maximize out time amidst the heavy downpour of rain and thick fogg surrounding the entire Bana Hills. The place is spectacular --- and would be visiting again during spring (where rain and fogg is out of the way). I would highly recommend this tour to almost everyone.

Response from the operator: Dear Customers, First of all, on behalf of the management board and the staffs of our company, we would like to say thank you very much for choosing us as your service of choice in Hoi An and Da Nang city. It has been a great honor having you as our guest. Hereby, we highly appreciate your care for our service and our tour. We sincerely hope that you had an enjoyable tour and a memorable experience with us. With a big effort to meet our guest’s expectations, we would be very grateful for leaving the valuable comments and tell us about how we performed. Once again, we would like to say thank you very much for your choosing us. We wish you an enjoyable life and look forward to welcoming you back again in the nearest future.

via Tripadvisor

Disappointed

Couldn’t see a thing cause of mist lots of things closed no shows on in magic kingdom area and you still get charged full price even thought there are things not on or closed and very cold wrap up warm

Response from the operator: We regret that your recent visit fell short of expectations. Your feedback is valuable, and we apologize for any inconvenience caused by the crowded environment. We're actively addressing this concern to enhance the overall experience. As a token of our appreciation for your loyalty, we would like to offer you a special discount on your next visit. We hope you'll give us another opportunity to impress you.

via Tripadvisor

Worst experience ever with this tour agency!

Overall, we like the cable car ride and Ba Na Hills walk experience. I guess our experience was marred due to the agency that Viator engaged us to. Firstly, they wanted to us to start earlier from the original timing we had booked for which was a small matter. However, the tour guide was horrendous, didn't understand us most of the time, didn't give us a run-down of the program for the day, he was always walking in front without making an effort to converse with us or telling us where we were meant to go next each time. He was busy conversing with other Vietnamese and giving them information of the place. When it was lunch time, it was very crowded since it was a buffet style instead of getting us settled, he grabbed a plate to begin his lunch not knowing that we are still looking for a place to sit first. He was total disengaged and didn't care about giving us a good experience in this tour. Going to Golden & Ba Na Hills is recommended however, please ensure you book with the right agency and maybe not go through Viator.

Response from the operator: Dear Linda... we would be very grateful for your valuable comments on Viator and tell us about how we performed. We are very sorry for this inconvenience Best Regards

via Viator

Spectacular but people a lot

There were so many people so it's little hard time. You'd better go when not peak. Anyway they have good views and fantastic experiences. Specially I was surprised about under ground facilities. And You'd better go other restaurant if you go to the buffet through travel package. ㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅇㅁㅇㅇㅇㅇㅁ ㅇㅇㅇㅇㅇㅇㅇㅇ

via Tripadvisor