Gold Coast Hotels & Theme Park Transfers

A Once Reliable Service is no Longer a Customer Friendly Service

On my previous trips to the Gold Coast Con-X was my Go To means of transportation between the Gold Coast Airport and a hotel. The once reliable company has clearly become far less customer friendly. My arriving flight was delayed by 2 hours. Upon landing I received an email stating my pick up would be ONE hour after my original arrival time. I tried emailing (my phone can't call Australian numbers). No response. I tried a few more times with the last one indicating I will be taking an alternative means of transportation and requested a refund. The silence continued. Days later, still no response and no refund. As a result I will no longer use Con-X-ion after years of reliable service. I recommend others to consider alternative means of transportation. If you flight is seriously delayed, Con-X-ion most likely won't be there for you.....and forget about a refund.

Response from the operator: We’re genuinely sorry to hear about your experience. We understand how frustrating the flight delay and lack of timely communication must have been, and we apologise for the disappointment caused. While we always try to assist where possible, refund requests are reviewed in accordance with our terms and conditions, and unfortunately, the outcome may not always be what our passengers hope for. We appreciate your feedback and hope you can understand our position. Warm regards, CXN Customer Service

via Tripadvisor

Worst worst experience ever

I haven’t received any time estimates that I should wait in front of hotel . They want you to wait from trip start till bus shows up.. I got call from operator that driver had to leave as not in front hotel. I also tried drop off.. I checked time they told me wait from 3:45 from entrance and I did. I waited 20 minutes there no one showed up. I don’t how long I need to wait and wait so i decide to go by public transportation. I don’t recommend anyone who can do do public transportation, it’s so close to public bus stop

Response from the operator: Thank you for taking the time to share your experience. We’re sorry for the confusion and frustration this caused. For our shared shuttle services, pickups operate within a 20-minute window, which is standard and outlined in our booking information. Passengers are asked to be ready and waiting at the pickup point for the duration of this window, as arrival times can vary depending on traffic conditions and other passenger pickups and drop-offs along the route. This flexibility helps our drivers manage multiple locations efficiently. We understand that waiting can be inconvenient, and we’re sorry that this didn’t work out for you on the day. If you’d like us to look into this further, please feel free to email your booking details to customerservice@cxn.com.au, and we’ll be happy to review the situation. Thank you again for your feedback. Kind regards, Joanna – Customer Service

via Viator

Friendly and helpful!

We called the evening before to book a shuttle for the next morning and were given friendly and helpful service. The shuttle driver the next morning was also very friendly (and played great music) and the bus was comfortable and very clean. On the way back due to traffic and needing to make the next service we were booked an uber by Con-X-ion back to our accomodation. Considering an uber there and back would have costed us $70 each way, con-x-ion was an incredibly affordable and comfortable transportation to and from Movie World.

Response from the operator: Thanks so much for the great review! We’re glad you found our team friendly and helpful, enjoyed the clean and comfy bus, and had a great ride with our driver (great music always helps!). We’re also happy we could sort out an Uber on the return due to traffic and keep things running smoothly. Thanks for choosing Con-X-ion — we hope to see you again soon. Warm regards, Joanna – Customer Service

via Tripadvisor

Stay clear for Dreamworld transfers!!

Steer clear for Dreamworld transfers in particular. We had adult + 2 kids travelling from Surfers Paradise and thought a “shuttle bus to Dreamworld” would be just that, a quick and easy journey….. how wrong I was! We met at a nearby hotel, however with many many other pickups along the way (in close proximity to one another too). The time from central Surfers Paradise to dreamworld was approx 1h20min! We also stopped unknowingly at every single other park, Seaworld, Wetnwild, Paradise Country (which is a huge task getting to in itself). Movie world then finally Dreamworld. On arrival we were told pick up time is either 3pm or 5pm. The park fully closes at 4pm so the time certainly isn’t ideal. I sure didn’t want to be waiting with kids for almost an hour for the bus to take another hour+ bus back!! These times should be advertised likewise the length of journey. It is quicker and $60 cheaper to go by tram/bus than to travel with ConXion! There is no shelter from sun or rain at the pick up spot either. We took an alternative method of travel back in the end. Ridiculous waste of money!

Response from the operator: Hi Salsdo, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At non-peak times, a direct car ride from Surfers Paradise to Dreamworld typically takes a minimum of 30 minutes. However, as we operate a shared shuttle service, we travel during peak-hour morning traffic, which can extend the journey time. Depending on passenger numbers, we often schedule multiple buses to streamline the service, including a direct Dreamworld-only route. On quieter days, the service may stop at the southern theme parks first, as Dreamworld is the most northern park. Regarding return times, historically, all theme parks closed at 5pm, and most still do. However, Dreamworld recently changed its hours from Monday to Thursday, now closing at 4pm. To accommodate all parks, we offer return services at both 3pm and 5pm. You mentioned that it would be quicker to use the public bus and tram; however, this involves a bus, a tram, and a second bus, taking around 1hr and 5 minutes. In the instance of your particular service, for just an extra 15 minutes, you avoided switching modes of transport and instead relax and enjoy the journey with us. We appreciate your feedback and will continue to review our scheduling to improve the experience. If you’d like to discuss this further, please reach out to us at customerservice@con-x-ion.com. Take care, Maddie Customer Experience Manager

via Tripadvisor

Great reliable service

I purchased the return transfer from Gold Coast airport to Surfer's Paradise and would buy it again next time. The bus was waiting at the airport with us, assisted with everyone's luggage, drove safely and the driver displayed great Customer Service. When it was time for us to catch the return back, the driver called 10mins out to confirm our meeting location and got us to the airport without any issues.

via Tripadvisor