GlowRow Glowing Kayak Tour Port Aransas - Lighthouse Lakes

Excellent customer service

We were scheduled to participate in a late night glow kayak trip but were informed it needed to be canceled due to inclement weather. The company refunded our payment and did not hesitate. They were kind and very customer friendly.

via Tripadvisor

Horrible garbage trash business

Absolutely horrible customer service. They canceled our tour, provided no service whatsoever, and refused to refund our money. Instead, they tried to force a gift card on us even though we were from out of town and couldn’t just “book another night.” We were told our situation was just a “sob story,” which was unbelievably rude and unprofessional. They even admitted they can cancel tours up to 5 minutes before launch under their policy and still refuse a refund. They showed zero compassion and treated us like absolute garbage. Do yourself a favor and book with another company. This place does not care about its customers.

Response from the operator: We’re sorry this experience felt negative and we appreciate the chance to clarify what happened for future guests. When your party booked the GlowRow® Glowing Kayak Tour in Port Aransas, you agreed to our Terms of Service and weather/cancellation policy at checkout, including the option to add Weather/Trip Protection. That policy explains that if GlowRow® has to cancel for unsafe conditions verified by an FAA‑certified, calibrated weather station (such as high winds), guests who purchase Weather/Trip Protection are eligible for a refund, while guests who choose not to add that protection are offered a reschedule or a gift card instead. In your case, the tour was canceled for high winds confirmed by official station data, and our team followed the policy you agreed to by offering and issuing a gift card when Weather/Trip Protection had not been purchased. We understand it’s frustrating when travel plans change, especially when you’re from out of town, but we do apply the same safety‑first policy to every guest so we can operate fairly and consistently. We’re always happy to review any specific concerns one‑on‑one, but we want future guests to know that our decisions are based on clear, posted terms and certified weather data, not on “sob stories” or selective treatment.

via Tripadvisor

Fun new Port Aransas experience!

My wife and I have kayaked the Lighthouse Trails in the past but being in a kayak in the mangroves at night is a totally different experience. We saw plenty of mullet jumping out of the water (a few even jumped into some of the kayaks), needle fish, blue crab floating in the sea grass, and a sting ray. Zach and Keegan were great guides and pretty funny. The one challenge was my wife and I trying to get our paddle stokes in cadence enough to keep the kayak in a straight line. I would definitely book this again on our next trip to Port A.

via Tripadvisor

Touring with Aza and Kegan

Aza and Kegan were amazing tour guides. We got to be within 15 feet of a dolphin. The tour guides were super helpful. Funny. Friendly. I highly recommend this tour and them for the guides.

via Viator

Operation sea grass

The trip was fine but very windy conditions likely affected any wildlife. We saw a bunch of seagrass under our boat. It was less of a kayak trip and more of a paddle to the middle and float and hope something swims by. I was envisioning more of a specific route that would meander through select locations. We basically just rowed through the boating channel to a wide shallow area and floated for a “hot minute”. Not really any instruction of where to go. The current was so swift that you had to paddle the whole time to not get pushed into shore so there wasn’t an opportunity to look through the clear boat. Nessie could have been down there and I wouldn’t have known.

Response from the operator: Hi Amy, thank you for taking the time to write this, and we're sorry the trip didn't land the way it should have. A few things we want to address directly: every GlowRow® experience should include a clear route briefing, defined viewing stops, and time to actually watch what's under the clear hull. If that didn't happen on your trip, that's on us, not on the day. Wind and current can move fast on Lighthouse Lakes, and on days when the water turns choppy and turbid, the clear-bottom viewing simply won't perform, which is exactly why we'd rather reroute or reschedule than push through it. We'd like to know which of those calls our team made on June 14 so we can review it internally. Could you email us at info@glowrow.com? We'd like to make this right and walk you through the route the experience is designed to deliver and, when you're ready, invite you back for a glow tour at night, which is the version of GlowRow® where the clear hull really does its job. The GlowRow® Team

via Tripadvisor