Full-Day Tour to Bodrum Pamukkale

Double check your address before planning

My trip was cancel the day before because my hotel “was not in the route” but this information was not provided when I checked the availability for the day.

via Viator

Great tour BUT travel agent was rude with us

Tour was great, unfortunately my bad review is because the agency booking agent got confused with pickup point and he even was rude when we called him. We had to spend time and money to change pick up point and the agency was not willing to assume responsibility nor partial refund.

Response from the operator: Dear Guest, I’m the person you referred to in your review. It was actually you who requested several changes to the pickup location. Despite this being a group tour with fixed logistics, you insisted on being the last picked up and refused to walk a mere 20 meters to the designated point. When we spoke on the phone, you were disrespectful and raised your voice at me. All communication records are saved, and it’s worth noting that you requested a refund even before the tour began. Your refund request was reviewed and fairly declined by Viator, as it was deemed unjustified. It’s unclear to me why you believe you're entitled to a refund for changes you personally demanded. It's also unrealistic to expect someone you shouted at to remain overly courteous in return. We always try to accommodate our guests sincerely, but mutual respect is essential. On the same day, we had several other guests booked for the exact same tour, and we did not experience a single issue with any of them. That will continue to be the case. Best regards,

via Viator

Horrible experience

This trip was so horribly organized, that we thought we were in some kind of comedy program. We knew Pamukkale was far away and they had to pick us up really early. But they stopped the bus 3 times. We were so many people that we used 3 buses and they kept trying to split us between rushians, polish and english speakers. Stop for breakfast, horrible place, very crowded. Then they make silly stops in expensive jewelry shops or wine shops. When arrived at Pamukkale guide didn't wait for us. Well, he had to check in his little boy, so just walked away. Barely any information given and just a time given to return to the bus. Lunch break wasn't much better than breakfast... I think it can be done with better organization and proffesionalism.

Response from the operator: Dear laurix83 We’re sorry to hear that your experience on the Full-Day Tour to Pamukkale did not meet your expectations. We truly value all feedback and always aim to provide well-organized, enjoyable, and comfortable tours for our guests. We would like to address some of your concerns: 1️⃣ Multiple Stops & Bus Organization: Pamukkale is indeed a long journey from Bodrum, and scheduled stops are necessary for rest and refreshments. The division of guests based on languages is meant to ensure better communication with guides, rather than cause confusion. 2️⃣ Shopping Stops: These stops are optional, and guests are not obliged to buy anything. Many travelers enjoy these visits to local artisans and specialty shops, which are an important part of Turkish culture. 3️⃣ Guide & Information Issues: We are concerned to hear about the guide walking away. This is not the standard service we provide, and we will investigate this matter further. 4️⃣ Meals & Breaks: We collaborate with restaurants that can accommodate large groups, but we understand that individual experiences may vary. We will review our choices to improve future tours. While we regret that this tour did not meet your expectations, many of our guests leave positive reviews and enjoy this experience. If you had reached out to us during the tour, we could have tried to improve the situation for you. If you would like to discuss your experience further or provide additional feedback, please feel free to contact us. We truly appreciate your input and will take it into account for future improvements. Best regards, Sami - Pukka Travel

via Tripadvisor

Average Pamukkale experience

We had to share the tour with a large Russian group. Their guide was very loud and argumentative with my husband when asked to lower her volume on the way back. English guide abandoned us sbout the last 1.5 hrs of the journey back.

via Viator

Pamukkale was great but not the guides

Pamukkale and Hierapolis were amazing. However, the guides were average, with the Polish guide being slightly rude. They wanted to sell us tickets for Cleopatra pools for 450 liras. But when challenged that's not the correct price, she just said that's their price. Make sure you don't buy tickets from them, as the price at the entrance is 340 liras. Also, Viator app shows incorrect price for the pools. They were also rushing us to finish lunch so they can take us to some local shop where they tried to sell overpriced fruit wine for 30€ and olive oil for 60€. But they didn't seem to rush from that place. We generally enjoyed Pamukkale but the everything else was slightly annoying.

via Viator