Full‑Day Stellenbosch and Franschhoek Wine Tour from Cape Town

Worth it

Driver Chris was good we had fun it was fantastic day. Haven for wine lover. Highly recommended Worth it

via Viator

Not a trustworthy company

I cannot recommend African Eagle Day Tours based on my experience. To be fair, the airport pickup and airport transfer services were punctual and professional, and I have no complaints about those services. The problem was with the Wine Route Full Day tour that we took on May 11, 2026, during a major storm in the Cape Town area. Before the tour, I contacted African Eagle several times to ask whether the tour would still operate due to the weather conditions. Each time I was informed that the tour would proceed as scheduled. Unfortunately, the tour was a major disappointment. Significant portions of the advertised experience did not take place due to weather-related closures and disruptions. While I understand that the weather was beyond the company's control, I believe customers should be informed when a tour can no longer deliver a substantial part of what was advertised and should be given the option to cancel or reschedule. The driver, Denve (or similar spelling), was excellent. He remained professional, positive, and helpful throughout a very difficult day, and he was the highlight of the experience. After the tour, I contacted African Eagle to request a partial refund for the services that were not delivered. On May 12, 2026, I was informed in writing via WhatsApp that a 50% refund had been approved. The company proposed delivering the refund in cash to my hotel, and later agreed to send it with the driver who was scheduled to take us to the airport the following day. However, the driver arrived without any refund, and despite my subsequent follow-up messages, I received no further response and no refund was ever provided. My dissatisfaction is not primarily because of the storm. Weather events happen. My concern is that the tour proceeded despite major disruptions, that a 50% refund was formally approved, and that the approved refund was never delivered. Based on these facts, I cannot recommend this company.

Response from the operator: Thank you for taking the time to share your experience and for acknowledging the professionalism of our airport transfer services and your driver. We sincerely apologize for the disappointment caused during your Winelands tour and, more importantly, for the failure to follow through on the approved refund. Trust between our company and our clients is extremely important to us, and we regret that we fell short of the standard you rightfully expected. We understand your concerns regarding communication, guest expectations, and the refund process. While a partial refund was approved, it appears there was a breakdown in ensuring it was delivered, for which we sincerely apologize. We appreciate you bringing this matter to our attention. Your feedback has been shared with management for review so that we can improve our procedures and prevent similar situations in the future. Once again, please accept our apologies for the inconvenience and frustration caused. Our customer service team will reach out shortly to ensure your refund is processed.

via Tripadvisor

Great day wine tasting

Zim was a great driver - very friendly looked after us and despite being late finishing at the last winery was a gracious host - thank you

via Tripadvisor

Mis-sold tour but beautiful scenery

We were a little disappointed with this tour. We have an 11 year old daughter and had originally not planned to do a wine tour because didn’t feel that it would be of any interest to her. However, we were sold the tour from our hotel representative as she convinced us that they cater for children by giving them different grape juices to try so they feel as if they are part of the experience, however this was not true. At all three wine estates we had to ask for something for her to drink and she was just given coke or appetiser, so this was very disappointing and she was really bored. The other family we were with had someone who was also not drinking the wine and they were not offered any alternative. We thought we would get a bit more of a tour of the estates but it was all a rather rushed affair. This is no reflection on our tour guide who was helpful and we enjoyed seeing the scenery.

Response from the operator: Dear Weldun. Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet expectations. The wine estates we visit do offer non-alcoholic alternatives such as fruit juices, soft drinks, tea, and coffee—either listed on the menu or available upon request. We’ll follow up with our partners to ensure this is communicated more clearly. Occasionally, our guides may adjust the time spent at each stop to stay aligned with the tour itinerary and schedule. Kind regards, Peter.

via Tripadvisor

Relaxing in wine country in South Africa

We completed the full day wine tour with African Eagle. It was the perfect way visit three local wineries with a driver! Our driver was friendly and knowledgeable about the wineries and the area. The wineries selected were picturesque! Leave the driving to African Eagle and enjoy the wine tasting!

via Tripadvisor