Full-Day Self-Guided Scooter Tour from Peschiera del Garda

Tour cancelled with no refund

We were told a motor cycle license from the states would work but once we got to the tour, they stated we needed an international license. As we did not have this we could not do the tour. They would not give us a refund since it was the day of the tour and we did not cancel prior to the deadline. So even though they were the ones cancelling our tour we still had to pay full price. If you need a specific license you should have to put in the information when you register or be allowed a refund. It is a very sketchy business practice to scam people out of money this way. Very disappointed in this company.

Response from the operator: Dear Kaitlin, Thank you for your review. We are sorry that the situation was frustrating and that you were unable to take part in the tour. Unfortunately, we could not provide the scooter because the driving licence presented was not valid for operating this vehicle in Italy. This is not a rule created by our company, but a legal and insurance requirement that we are obliged to follow. We understand that driving-licence rules can be confusing, especially for international travellers. However, customers are responsible for making sure before the tour that they have the documents required to drive in Italy. It is simply not possible for a rental company to provide individual legal guidance in advance for every nationality, licence type and personal situation. Regarding the refund, the scooter had been reserved exclusively for your booking for the entire day. Because the issue was discovered only when you arrived, we had no opportunity to rent that scooter to another customer and therefore incurred the full cost of the reservation. This is why the booking was handled according to the cancellation and no-refund conditions stated in the terms of the service. We completely understand that this was disappointing, but we do not think it is fair to describe this as a scam. The scooter was prepared and reserved for you, and the tour could not take place only because the legally required driving documents were not available. We always prefer that our customers enjoy the tour rather than face a situation like this, but we cannot ignore legal and insurance requirements when handing over a vehicle. Regards, Motoragazzi Team

via Viator

Amazing Ride, Bummer Rental Process

First, riding around Lago Di Garda on 300cc vespas was the highlight of our stay in the region. Absolutely stunning and wonderful experience. My wife and I each rented our own, and felt safe among the thousands of other bikes on the road. 5/5 Second—the rental process was mostly smooth, with a little flair of Italian disorganization. The Tour app we purchased didn’t work, and they sent us offsite for “better cell signal”…which didn’t fix anything. We ended up using google maps. Third—and in a heartbreaking way—I was super disappointed when the staff charged me €100 for a TINY (1 cm) cosmetic scratch on the helmet box….which I absolutely didn’t create. After considerable disagreement about whether the scratch appeared in the pre-ride video I took of the existing (and significant) damage to the helmet box, they just wouldn’t budge. I’ve ridden motorcycles for 10 years…and I’m positive didn’t create that scratch. Ironically, they attempted to ding my wife for similar damage, but her video more clearly captured the existence of the scratch they accused her of creating during the ride…so she got a pass. One of the few times in my life that I have felt so clearly the victim of nonsense like that…and I’ve rented dozens of cars. TAKE PERFECT IMAGES AND VIDEOS OF EVERY. SINGLE. SCRATCH. Otherwise, you’re on the hook.

Response from the operator: Dear Customer, Thank you very much for sharing your experience. We are glad that you enjoyed the ride around Lake Garda — it is indeed a highlight for many of our visitors. At the same time, we regret to hear about the frustration you felt during the rental process. We would like to remind you — once again — that our office managers are not the business owners and have no personal interest in charging clients extra fees. They simply follow the corporate rules and procedures that are in place to ensure fairness and consistency for everyone. One of their key responsibilities is to check the technical condition of each scooter upon return and to verify whether any new damage has occurred compared to what is recorded in our database. To avoid exactly these kinds of situations, our managers specifically encourage all clients to take detailed photos and videos of their scooter before the start of the ride. This way, any possible misunderstandings can be resolved quickly and clearly. We sincerely regret that this created a negative impression during what otherwise sounds like a wonderful experience for you. We hope to welcome you again and provide a smoother rental process next time. With kind regards, The Motoragazzi Team

via Tripadvisor

Had a fantastic day. Guys at rental were so helpful with us being not so tech 9.5 hours and 120 miles. Every turn was amazing. So beautiful. Donr forget to take a USB cable for phone!!

via Tripadvisor

8 scooters hired

We hired 8 scooters various types 125 /300cc ... all perfect Elvis (his name to best of knowledge) looked after us... easy book online as it save time when collecting bikes. We went to Riva De Garda and monte Baldo. Great trip....

via Tripadvisor

Do not rent here

Not a good experience at all. They charged us €350 for a key that fell off their funny key ring, and SAID THEY WOULD REFUND US IF WE FOUND THE KEY. Well, we found the key the next day and returned the following morning and they would not refund us. To respond to them below, they have a shop full of scooters both days of our visit and did not have enough customers to need that extra scooter...

Response from the operator: Dear Thomas, It was exactly as you say. You found the key after two (!) days. During those two days, the scooter was not available for reservation and we could not provide it to other customers. In addition, we ordered a new key which is expensive. So we have suffered losses twice - from the downtime of the scooter and on the production of new keys. The penalty in case of lost keys is stated on our website and in the rental agreement you signed. We have acted in a perfectly correct manner. We are sorry, but we cannot cover all losses caused by customers carelessness. Yes, we may have a lot of scooters in our offices, but not all of them are insured and can be used every day. It depends on the season. The only thing we can do for you is to provide a 10% discount on your future scooter rentals. Hope to see you again.

via Tripadvisor