Full Day: Puebla and Cholula From Mexico City

Disappointing experience – I would not recommend this tour

Unfortunately, this was the most disappointing day tour I have ever taken. Communication was poor from the start: I had to contact the operator myself the evening before the tour to find out when and where we would be picked up. The next morning, we were picked up early from our hotel and taken to another location, where we then waited 45 minutes for the actual tour bus. As the real tour bus arrived already full, we have to board last, we ended up with four adults squeezed into the narrow back row. (I've booked the tour 1 month before, and paid in advance, while some passangers picked up earlier booked last minute and paid on the spot...) - the tour was advertised for a maximum of 15 participants, but there were 16 passengers. We spent approximately 7 hours of the day in this extremely uncomfortable minibus. The rear windows were covered with advertising film, so our view was also severely restricted. I think all passengers paying the same price should receive a comparable level of comfort!!!! The sightseeing itself was enjoyable, but the time actually spent visiting the destinations was very limited compared with the time spent travelling and waiting. The advertised itinerary included a 40-minute visit to Mercado El Parián handicraft market in Puebla, but this stop was omitted entirely. Instead, the group was taken to a small tourist shop next to the restaurant. I contacted the tour operator afterwards to complain and request a partial refund. After initially saying they would investigate, they simply told me to pursue the refund through the booking platform. Puebla and Cholula are absolutely worth visiting. I would choose a different tour operator.

Response from the operator: Lamentamos que nuestro tour no haya sido de tu agrado. Ustedes fueron los primeros que recogimos por lo que tuvieron la oportunidad de elegir dónde sentarse, el guia y el operador no son participantes y tu los cuentas como participantes, no son 7 horas de viaje ya que Puebla esta a 2 horas de la ciudad. Cuando te comunicaste con nosotros te atendimos te dijimos que esperabas a que el guia nos enviará su bitácora del tour posteriormente te indicamos que tu reembolso se haría mendiant2 la app donde hiciste tu reservacion porque ese es el proceso y finalmente te hicieron el reembolso

via Tripadvisor

Calm tour of Puebla and Cholula

The tour was great. Arturo was nice and knowledgeable. I especially enjoyed visiting the churches and learning about their histories.

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Really bad service I don't recommended

It was a terible expirience. We arrive to CDMX and book this trip to have a good day. In morning we have some issue to meet the startpoint and I wrote them to ask what is the final startingpoint to get there. They said that are not willing to wait for us. The worst thing was that I arrive to the starting point 5 mintos before the time in the ticket and they just left without us.

Response from the operator: Lamentamos que nuestro experiencia no haya sido de tu agrado. Un día antes nos comunicamos contigo indicando el punto de encuentro y el horario (holiday inn reforma 8 am) el día del tour enviaste un mensaje a las 8 15 diciendo que tenias un problema que llegabas en 15 minutos, te esperamos hasta las 8 40 y no llegaste a este punto te dimos otro punto en el centro pero te comentamos que ya estábamos retrasados 40 min por esperarte y que en los demás hoteles los pasajeros ya estaban listos, una vez más no llegaste a tiempo al punto de encuentro que te dimos al final. Por respeto a los otros pasajeros que ya habian esperado 40 min no te pudimos esperar más.

via Tripadvisor

Exploring Puebla

We recently went on a tour in Puebla, Mexico, and overall, it was a very good experience. The city is beautiful, rich in culture and history, and the tour itself was well-organized and informative. Our guide was knowledgeable and passionate, which really added to the experience. However, one thing that could have made the tour even better would be the use of headsets or audio equipment. At times, especially in noisy or crowded areas, it was difficult for everyone to hear the guide clearly—particularly when he was translating from Spanish to English. Having headsets would ensure that everyone can follow along and not miss any important details. Despite that, I would still recommend this tour to others. It’s a great way to explore Puebla and learn more about its unique heritage.

via Tripadvisor

The best tour!!

I got curious about this excursion by browsing online for tours to Puebla. This specific tour caught my attention because it offered a guide in Spanish, which was perfect for my mom to have a better experience listening to the language she knows best. The tour guide Adrian and my driver were so informative, nice and funny. We were lucky to be in a van of only women and although it was a long drive to Puebla and Cholula they made sure that we were comfortable and entertained. They were able to provide us with a lot of stops in some beautiful unique churches, landmarks and best of all were the stops at two mercados. The Mercado that we stopped at towards the end of the tour was the best because they had so many options of treats, clothes, souvenirs and pretty much anything you are looking for! I really loved that it wasn’t an all talking tour, because they also allowed us to listen to music, take pictures, eat and ask questions. Adrian’s dad was in charge of the English tour and Adrian was our tour guide, but they were both great! And of course the driver too, because he made sure that we had AC in the van, able to listen to the music and transport us carefully. We had such an amazing time that we even became friends with some ladies that we met on the tour. Honestly you will not regret what you pay for the excellent service!

via Tripadvisor